RME User Forum — How to ship a FF800 to RME for repair? It can be that difficult ..

Re: How to ship a FF800 to RME for repair? It can be that difficult ..

null@example.com (gpiccolini) — Tue, 23 Aug 2011 14:22:15 +0000

Problem solved better than I expected.

Thanks for all.

Re: How to ship a FF800 to RME for repair? It can be that difficult ..

null@example.com (gpiccolini) — Mon, 25 Jul 2011 15:37:22 +0000

They contacted me and said tomorrow a courier will take my FF800

Thanks!

Re: How to ship a FF800 to RME for repair? It can be that difficult ..

null@example.com (RME Support) — Fri, 22 Jul 2011 11:20:46 +0000

Hello,

the shipping address is Microfusa, it has to go through them. I have forwarded your mails to them for this reason. They have assured us they would contact you today, please report back.

Regards
Daniel Fuchs
RME

Re: How to ship a FF800 to RME for repair? It can be that difficult ..

null@example.com (gpiccolini) — Fri, 22 Jul 2011 11:16:41 +0000

Daniel, I really appreciate your efforts, but that's what you said almost a month ago. Microfusa doesn't answer my mails, but RME support neither. I don't understand what's the time consuming part of answering an email with a shipping address. What has to be speeded up?. I have a broken FF800, want to fix it and pay for it... Why it's so difficult?

regards
Guillermo

Re: How to ship a FF800 to RME for repair? It can be that difficult ..

null@example.com (RME Support) — Thu, 21 Jul 2011 13:58:54 +0000

Hi,

we are in contact with Microfusa to speed things up.

Regards
Daniel Fuchs
RME

Re: How to ship a FF800 to RME for repair? It can be that difficult ..

null@example.com (gpiccolini) — Thu, 21 Jul 2011 13:38:26 +0000

Yes I tried. The tech service in Spain said it's better to ship it to RME because some "propietary FW technologies". Which sounds weird because IMHO they only have to solder the connectors; but that's what they said. And RME said I have to contact the distributor again (Microfusa) to ship the unit to Germany, which is weird because Microfusa is in Barcelona and I'm in Madrid. Anyway, I did it but no reply since almost a month. I send them at least 4 messages.
I want to repair my FW800 since May and I can't....

Re: How to ship a FF800 to RME for repair? It can be that difficult ..

null@example.com (neirbod) — Thu, 21 Jul 2011 13:20:16 +0000

Have you tried contacting the support company in Spain, or just your dealer? I had good luck The list of support companies is here:

http://www.rme-audio.de/en_support.php? … rope#spain

How to ship a FF800 to RME for repair? It can be that difficult ..

null@example.com (gpiccolini) — Thu, 21 Jul 2011 12:28:50 +0000

Hello,
I'm trying to repair my FF800 for more than a month. Spanish distributor doesn't answer and despite a quick reply from Daniel Fuchs my las 3 emails in 20 days remain unanswered, so I still don't know how to repair my FF800 from something that looks a bad design desition: The FW800 ports. Several users are having problems with them and the only FW800 unit I own that developed this problem is the FF800, and I onw more than 5 FW800 devices.
I'm becoming tired of this and is making me loose faith in RME.
please I need a solotion