• From: El Cajon, CA USA
  • Registered: 2020-01-18
  • Posts: 5

Topic: Getting a UFX Repaired

Hi,

In my last mini-thread I mentioned purchasing a NOS (New Old Stock) UFX, and it turns out to have a problem right out of the box.  That is, the three pushbutton combination controls (Volume and Encoder 1&2) don't work.  The rotary action of the controls work, but  they don't activate or select anything, and that pretty much negates standalone operation, which is needed.

I have sent a couple of emails to support@rme-audio.com but no reply since last weekend.  The question now is, Where can I send this unit for repair?  No clear mention of repair operations on the website.  I'm in the US, California, if it matters.

Can someone fill me in on repair options?

Thanks for any assistance.

--Bill

  • From: Canada
  • Registered: 2016-02-11
  • Posts: 75

Re: Getting a UFX Repaired

In the US, You might try https://www.rme-usa.com/contact.html

I am in Canada. I had great service last fall repairing my UFX. In Canada, Warranty & Service repairs: https://jamindustries.com/contact/

UFX+; MADIfaceUSB; Startech active USB3 cable; Sonnet Allegro Pro adapter; Win11x64
  • From: El Cajon, CA USA
  • Registered: 2020-01-18
  • Posts: 5

Re: Getting a UFX Repaired

Thanks, will check them out!

--Bill

  • Registered: 2016-06-22
  • Posts: 83

Re: Getting a UFX Repaired

Labdoc wrote:

In the US, You might try https://www.rme-usa.com/contact.html

I am in Canada. I had great service last fall repairing my UFX. In Canada, Warranty & Service repairs: https://jamindustries.com/contact/

Oh, thanks so much for this!  I was wondering where to get an RME device repaired in Canada!  This could help!