1 (edited by Unguitar 2009 2021-09-25 07:16:00)

Topic: Solved - Fireface UFX+ troubles on Thunderbolt drivers on Mac 10.14

Hi,

the card works via Usb connection.

I get no success when installing thunderbolt drivers.
Checked the privacy and security options: no warnings.
The driver installation routine is reaching the end, asking me to reboot the system.
After rebooting there is no trace of the card, totalmix doesn't open.

iMac (Retina 5K, 27-inch, Late 2015)

Any advice?

many thanks,
Luca

Re: Solved - Fireface UFX+ troubles on Thunderbolt drivers on Mac 10.14

Make sure you unplugged USB, both cannot be connected at the same time.

Please check on the front panel menu, under Options. Interface mode should be set to Auto or TB. If it's forced to USB mode then Thunderbolt will not work.

Regards,
Jeff Petersen
Synthax Inc.

Re: Solved - Fireface UFX+ troubles on Thunderbolt drivers on Mac 10.14

thank you Jeff, it's in Auto mode, however I can't seem to find how to force TB mode...

Re: Solved - Fireface UFX+ troubles on Thunderbolt drivers on Mac 10.14

Where you see Auto, you can change that to USB3, USB2 or TB. You have to disconnect the cable in order to change the mode.

You should then check in the Apple System Info app to see if the FF UFX+ is detected on the Thunderbolt bus.

Regards,
Jeff Petersen
Synthax Inc.

Re: Solved - Fireface UFX+ troubles on Thunderbolt drivers on Mac 10.14

yes,
here we go, the Apple System Info app shows the FF UFX+ is NOT detected on the Thunderbolt bus.

Re: Solved - Fireface UFX+ troubles on Thunderbolt drivers on Mac 10.14

Hi, I'm still in the fog.

I followed the routine I found here:
https://forum.rme-audio.de/viewtopic.php?id=31106
which seemed a reasonable solution but had no success.

I also switched the hardware front panel to Thunderbird.
No success either.

Any other advice?

Many thanks

7

Re: Solved - Fireface UFX+ troubles on Thunderbolt drivers on Mac 10.14

You plugged in the TB cable the wrong way? Tried a different TB cable? Which TB driver had been installed?

Regards
Matthias Carstens
RME

8 (edited by Unguitar 2009 2021-09-25 07:15:02)

Re: Solved - Fireface UFX+ troubles on Thunderbolt drivers on Mac 10.14

Hi Matthias,
thank you for chiming in.

The driver is: driver_tb_mac_112

BUT:
I was checking the TB cable only on the interface as I realized you cannot go wrong plugging it on the wrong side. I thought the same was on the iMac side, I just double checked and seen that on the computer side the TB cable gets in even on the wrong side, which it was!
Shame on me and on Apple...
So, reversed the cable on the iMac and all runs fine.

Sorry for taking your time with such a stupid issue.

Wish you all the best and thanks for the amazing support, which is one of the many reasons why the UFX+ is my 6th RME soundcard.

Luca

9

Re: Solved - Fireface UFX+ troubles on Thunderbolt drivers on Mac 10.14

You're welcome!

Regards
Matthias Carstens
RME