Hi to all Forum members,

after having used and updated regularly my UCX for many years and being very happy, I recently encountered a problem:

I installed the newest driver (1.227) on a computer (Win11) and afterwards did the recent firmware update (Fireface UCX: USB 49, DSP 260, FireWire 27, Class Compliant 14). Both seemed to work fine reguarding what the update software said. It asked me to restart the interface. After restarting the interface soon had all lights lit apart from the four green SIG leds, which were blinking.

After having searched a lot I found the same symptom in a thread and read that the problem was a failed installation  of the firmware (due to a bad USB-cable) and of the solution that I should retry the installation. Unfortunately my interface is not anymore recognized at all so the firmware update does not even start. Afterwards I tried it with another fresh computer (also Win11) but had the same experience. As a third experiment I tried to connect it to a Win10-Computer with the previous driver but had the same result.

When I disconnect the interface anly the usual lights are lit. So it seems to be a problem with the connection. I ashured myself that Compliant Mode is off. Checking or even setting the PC or MAC mode was not possible as the quick double click that should bring me to this configuration does not bring me there.

Could anyone help me to solve the problem? Is there a chance that the reason is a MAC mode set? Is there another way to get a new firmware on it?

Thanks in advance.

Most likely this flash problem, here one statement from Mr Carstens (RME).
https://forum.rme-audio.de/viewtopic.ph … 06#p199806

My UCX had the same problem. Furthermore, I was abandoned by support - I bought it when I was in the UK and am now in Japan, but when I contacted support for both I was told they could not deal with it as it was bought outside the country and used outside the country! My UCX was forcibly trashed despite a fault on the part of RME, I am very scared to use RME products in my business.

I think RME should contact local distributers and support (including global shipping) them to fix the problem.

This is not a matter of ‘local’ support or not. A local distributor in this case is only a more direct and reliable connection to RME, and therefore it is only logical that RME will make it possible for us customers to use the local distributor as the mediator to send and receive the devices.
I’m sure RME can help if they notify all local distributors about the issue, and instruct them to receive any problematic device from any customer and ship them for repair through their already existing channels.
I think that in an issue like this it shouldn’t matter where a card was bought - Rme should provide us with the fastest and safest way to repair this.

They are fully aware of the issue...

Please help from France !, same problem after flash update , all leds are light on and the green ones are blinking :’ (

My card is traveling to Germany.
So... I am waiting to take it back soon.
Until then there is nothing to.... reconsider...!!!!!
Depends on...

Thank you RME....!!!!!!

We're certainly not happy about the situation...
But... having a backup device is always a good idea, you can never be 100% safe from someone pouring coffee over your UCX or similar unforeseen mishaps.

Update from TNT Courier :
Booked to arrive 21 April 2023 before 18:00

I will know the day after tomorrow.
Almost one month......

Thanks. Just a small correction - the flash update did not damage the EEPROM. The EEPROMs die randomly even without flashing - as everything fails one day. In this special case the repair was indeed done courtesy RME.

If you are not able to understand simple english sentences and statements, and are not able to apply simple logic, then maybe you should just refrain from posting. Your constant attacks are both unnecessary, getting on everyones nerves, and serve zero useful purpose.

One fail flash update in 25 years and it is most probably the last.
After this mistake RME can be recommended even stronger than before, learning from fails is a powerful principle in the business.
In this user forum surely countless students are members, they are learning all the time.

Hi Christo , considering your name I suppose you are from my country (BG). I really cannot understand you what do you expect more from these people. They took the responsibility to fix your card on their expenses and provide it back in a fully working state. You cried the world .... I agree with the guys here that every single man , considering himself as a PRO cannot rely just on one card. I work as support for a big western HW providing company and I really do pretend to know what is a good and what is a bad service ... and I am sure (for me) that you even don't have an idea of it , that it can happen to every company in the world despite the size (risk , probabilities etc.) So my advise would be to enjoy the solid products and don't loose nerves (as you mentioned) because life is really short to waste it for such things
To RME - congrats guys, keep going like it is , better cannot be.

Regards
Georgi

check the Fireface settings dialog for enabled WDM device number is 1 or bigger, not zero.