Topic: 2 Digiface Dante's bricked - not recognized in Dante Controller Win11

Hi,

I have 2 new (as in a few months old) RME Digiface Dante interfaces.  I'm using the latest and greatest drivers and firmware for both the Digiface's.

I've got my Neve 1073OPX going from the network expansion card Primary slot to the Primary 1 slot on the Digiface Dante.  I have my Ferrofish A32Pro going from the Primary slot on it to the Primary 2 slot on the Digiface Dante.

I'm (primarily - more on that later) using Windows 11 Pro 23H2 OS Build 22631.4751.  AMD Ryzen 5 3600 6-Core Processor                 3.60 GHz, 32 GB RAM.  Gigabyte X570 Aorus Elite WiFi motherboard.  This is my main studio computer where I produce music.

The first Digiface Dante seemed to work fine for about two weeks.  Then mysteriously, Dante Controller 'lost' the settings for it.  After many cycles of uninstalling the RME USB drivers, updating Dante Controller to the latest version, swapping out USB cables, trying different USB ports, power cycling of devices, swapping of ethernet cables, swearing, etc. I was able to get Dante Controller to see the first Digiface Dante again and finally had sound....

...Until Dante Controller didn't.  That initial loss of connection in Dante Controller lasted about a week of solid connectivity before once again, it mysteriously lost all of it's settings and refused to recognize that I owned a Digiface Dante.  As I did before, I went through the swearing routine mentioned above.  Mysteriously, after not being sure what song and dance I did brought it back to life, Dante Controller was seeing my Digiface Dante and associated devices once again.  This time, I saved my configuration in case it broke again...

Sure enough!  Dante Controller decided 'no bueno' yet again!  #$%^!!!!  I borrowed my friend's spare Digiface Dante to prove that it wasn't the device.  I plugged that into power, USB and the ethernet cables as above.  Dante Controller didn't see Digiface Dante número dos (AKA DD2).  I went through my move things around/replace things/ample swearing routine as above.  Updated the firmware for DD2.  Whammo!  Dante Controller saw it and allowed me to restore my previous settings...

...Until late last week after about a month of solid up-time, it decided it didn't like my pretty face anymore and lost the configuration and refuses to see DD1 or DD2.

In an effort to prove that it wasn't my Windows PC, I pulled out my 2019 MacBook Pro last gen Intel with MacOS Sonoma on it.  I installed both Dante Controller and the RME drivers.  Dante Controller refuses to recognize either DD1 or DD2.  Interestingly, despite following the instructions regarding allowing RME in the Security Settings of MacOS, when I try to launch the Fireface settings app, it seems to crash... So that appears to be another issue.

I'm at my wits end here.  I did come across this and wonder if it's affecting my Digiface Dante devices: https://www.techradar.com/computing/win … -is-coming  Based upon the article, it does match with the issues I'm being faced with.

Can someone please help before I back over both of these things repeatedly with my car and then go at them with a baseball bat?

Re: 2 Digiface Dante's bricked - not recognized in Dante Controller Win11

There is a bug in the latest Audinate Dante controller v4.14 which can brick the Audinate Dante Brooklyn 3 Module.
You can try to rollback to a previous firmware withe the previous Dante Controller or "Failsafe recovery" with the Firmware updater
https://my.audinate.com/support/downloa … r-previous

Dante Firmware updater: https://www.dropbox.com/scl/fi/5fh9rk8l … 4&dl=0

Previous Firmware:https://www.dropbox.com/scl/fi/i0zomvl3 … y&dl=0

Until the Audinate updates the Dante controller 4.14 the firmware 4.2.9.4 will not show up in the Dante controller.

Regards,
Audio AG Support

Re: 2 Digiface Dante's bricked - not recognized in Dante Controller Win11

I am trying to connect three Digiface Dante units to a Windows computer to attempt a 96kHz, 96tr transmission, but am experiencing problems.

The problem is that “the audio from all three units breaks off for about 0.5 seconds at irregular intervals at the same time (with a low frequency of 20 to 30 minutes).

Because of the low frequency, we did not notice the problem during our prior testing and later learned that Digiface Dante is not supported for use with multiple devices. However, due to circumstances on the Windows computer side, it is not possible to use an audio interface other than a USB connection, so I know of no other means of transmitting 96 kHz, 96 channels with Dante other than this combination...

The version of the dante controller is 4.14.1.2.

As the event is already coming up, I would like to somehow make it work with 3 Digiface Dante units connected. Can you please help me?

As a last resort, we are considering using MADIFACE XTII to convert from MADI to DANTE and pass it to the DANTE system.

Translated with DeepL.com (free version)

4

Re: 2 Digiface Dante's bricked - not recognized in Dante Controller Win11

You are in contact with our japanese support already, please continue talking to them.

Regards
Matthias Carstens
RME

5 (edited by SmutjeHannes 2025-07-01 13:39:03)

Re: 2 Digiface Dante's bricked - not recognized in Dante Controller Win11

Chimin in here,
not that my Digiface is bricked after the most recent firmware update but:

It is still sending/receiving audio via Dante perfectly fine BUT
The dante controller is no longer able to see devices through the Digiface. It used to work fine, but with recent drivers, it doesn't.
Running Windows 11 with everything up to date...

Any ideas?

Edit: With the very recent drivers (form June 25th Dante network driver 0.9891) everything is working again as expected...

6 (edited by soundslikejoe 2025-11-06 21:33:13)

Re: 2 Digiface Dante's bricked - not recognized in Dante Controller Win11

Similar problems for me today. Dante Controller (latest version) doesn't see the RME Dante device.