1 (edited by ccl3no2 2025-11-15 00:32:25)

Topic: HDSPe AIO pro - Totally no audio in Windows 11

Good evening, everyone. I need some advice here because I can't solve the problem. I installed the new HDSPe AIO pro in my new computer and then loaded its drivers (Version 4.50) in Windows 11. I've tried everything, but I can't get a single decibel of audio, either in or out. The sound card is recognized correctly and there are no problems with it, the synchronizations are all regular, and even the ADI-8 QS A/D D/A converter, but there is no input signal and not a single sound comes out of the speakers. I have already tried many combinations in TotalMIX, but even when a feedback sound is generated for cross signals at maximum level, the ADI-8 QS shows no input or output signal. You can find a screenshot at the specified link with the sound card parameters, TotalMIX, and a test done with Adobe Audition, where the program opens, recognizes the sound card, but does not even start playback.

My computer is configured as follows:
Motherboard: Supermicro H13SSL-NT
CPU: AMD Epyc 9754 128 cores
RAM: 256 Gigabytes DDR5 PC4800
OS: Windows 11 LTSC enterprise

Thank you very much to anyone who can give me some advice and suggestions.

https://ibb.co/gZNKwQ0R

2 (edited by waedi 2025-11-15 07:25:13)

Re: HDSPe AIO pro - Totally no audio in Windows 11

Sure Audition has select ASIO in the audio device settings ?

You have enabled 1 WDM device in the driver settings, this should be fine, but for testing I would try to play around with these and enable some more.

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue

3 (edited by ramses 2025-11-15 11:06:38)

Re: HDSPe AIO pro - Totally no audio in Windows 11

I also assume that you are not using the RME ASIO driver in Adobe Audition.
According to Google, it supports ASIO drivers.

For Windows itself and audio applications without ASIO support, you might have missed creating the WDM device in the RME driver setting for the I/O port where your monitors are connected and making this device the default sound device in the Windows sound settings.

Some related info from a former posting; some parts might be of interest:
https://forum.rme-audio.de/viewtopic.ph … 33#p243233

BR Ramses - HDSPe MADI FX, M-1620 Pro D, 12Mic, UFX III, ADI-2 Pro FS R BE, Nuendo 15, Win10 IoT Ent

Re: HDSPe AIO pro - Totally no audio in Windows 11

Thank you waedi, but I already tried with Audition in WDM or ASIO mode, I activated all ADAT, one per time or all contemporarely. It's a very strange phenomenon because Audition doen't plays the files, VLC media player plays them but always with volume level at zero, Youtube movies remain locked. It's as the HDSPe AIO pro should be installed, correcty set by the system and all the other software, but non-existent.

Re: HDSPe AIO pro - Totally no audio in Windows 11

In the Windows device manager, is the card listed as active audio device ?

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue

Re: HDSPe AIO pro - Totally no audio in Windows 11

Sure waedi, the card is perfectly listed without any problem.

Another user, ramses, told me about missed ASIO drivers. I installed the last driver available, the version 4.50 and I thought that is complete, or there's another link to download the specific ASIO driver? I searched in the RME site but I haven't found it...

Re: HDSPe AIO pro - Totally no audio in Windows 11

You have installed all correct, the RME driver for windows is the ASIO driver.

But in the DAW you have to select it correctly too. There may be other drivers available, Direct Sound, WDM, ASIO, etc.
Select RME ASIO.

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue

8

Re: HDSPe AIO pro - Totally no audio in Windows 11

The card does not get any interrupt, therefore stalls. Try a different PCIe slot.

Regards
Matthias Carstens
RME

Re: HDSPe AIO pro - Totally no audio in Windows 11

MC wrote:

The card does not get any interrupt, therefore stalls. Try a different PCIe slot.

Ok, thank you very much, I'll try in another PCIe slot. Do you think I have to modify some PCIe parameter in the BIOS like "legacy" or similar? I had initially this doubt, because Windows and all other softwares see the soundcard without problems, but when I try to play a short movie or a sound file all become locked and I must close the software.
The motherboard I have is for servers and is extremely complex to set up.

Re: HDSPe AIO pro - Totally no audio in Windows 11

You can clean the contacts with a pencil rubber to ensure the contacts are good.

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue

Re: HDSPe AIO pro - Totally no audio in Windows 11

waedi wrote:

You can clean the contacts with a pencil rubber to ensure the contacts are good.

;-) the motherboard is new, installed just 15 days ago, so I'm sure there's nothing dirty or with dust :-D

12 (edited by waedi 2025-11-17 07:32:51)

Re: HDSPe AIO pro - Totally no audio in Windows 11

ccl3no2 wrote:
waedi wrote:

You can clean the contacts with a pencil rubber to ensure the contacts are good.

;-) the motherboard is new, installed just 15 days ago, so I'm sure there's nothing dirty or with dust :-D

I mean the AIO card not the motherboard.

https://i.ibb.co/Swr5pKvW/rubber.jpg

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue

Re: HDSPe AIO pro - Totally no audio in Windows 11

waedi wrote:
ccl3no2 wrote:
waedi wrote:

You can clean the contacts with a pencil rubber to ensure the contacts are good.

;-) the motherboard is new, installed just 15 days ago, so I'm sure there's nothing dirty or with dust :-D

I mean the AIO card not the motherboard.

https://i.ibb.co/Swr5pKvW/rubber.jpg

I already did it. I tried all possible initiatives to understand what cause might be.

14 (edited by ramses 2025-11-17 11:12:27)

Re: HDSPe AIO pro - Totally no audio in Windows 11

ccl3no2 wrote:

Good evening, everyone. I need some advice here because I can't solve the problem. I installed the new HDSPe AIO pro in my new computer ....

ccl3no2 wrote:

the motherboard is new, installed just 15 days ago, so I'm sure there's nothing dirty or with dust :-D

waedi wrote:

You can clean the contacts with a pencil rubber to ensure the contacts are good.

Come on waedi, its a new card and even new mainboard; that doesn't make any sense.

Much more likely:

MC wrote:

The card does not get any interrupt, therefore stalls. Try a different PCIe slot.

BR Ramses - HDSPe MADI FX, M-1620 Pro D, 12Mic, UFX III, ADI-2 Pro FS R BE, Nuendo 15, Win10 IoT Ent

Re: HDSPe AIO pro - Totally no audio in Windows 11

But the card is working to some degree, tbe analog and even ADAT input signals seem to show up...

Regards
Daniel Fuchs
RME

Re: HDSPe AIO pro - Totally no audio in Windows 11

Looks as if normal windows versions are not on the mainboards compatibility list. This doesn't mean, that it can't work, but this seems to be a server product where normal windows versions have not been tested by Supermicro.

https://www.supermicro.com/Aplus/suppor … 5-UP-1.cfm

I also have a Supermicro server mainboard, X10SRi-F, but this board has plenty of entries in the compatibility matrix.
https://www.supermicro.com/support/reso … _list1.cfm

I would contact the Supermicro support and ask them, whether they have an idea, if the issue could be caused by wrong BIOS settings. Normally the default settings should be fine.

Did you try to reset the BIOS settings to optimized settings?
Are you running the latest BIOS version? Last version is 3.6.

Be careful when flashing the BIOS. When I performed this once with my board, the flash process became stuck.
I was lucky to have a mainboard with IPMI; then you can connect to IPMI from another computer via web browser over LAN
and flash the BIOS. You need to buy a special key to unlock this feature. Otherwise I would have needed to send the mainboard to Supermicro for repair.

BR Ramses - HDSPe MADI FX, M-1620 Pro D, 12Mic, UFX III, ADI-2 Pro FS R BE, Nuendo 15, Win10 IoT Ent

Re: HDSPe AIO pro - Totally no audio in Windows 11

ramses wrote:

Looks as if normal windows versions are not on the mainboards compatibility list. This doesn't mean, that it can't work, but this seems to be a server product where normal windows versions have not been tested by Supermicro.

https://www.supermicro.com/Aplus/suppor … 5-UP-1.cfm

I also have a Supermicro server mainboard, X10SRi-F, but this board has plenty of entries in the compatibility matrix.
https://www.supermicro.com/support/reso … _list1.cfm

The Windows I have is the LTSC Enterprise and there's no problem: all the Supermicro drivers was installed without problems and the BIOS is the last version. I thought at some bios parameter like all PCIe slots set as "legacy" or similar, because the only one I changed was the boot from the installed graphic card instead of the included VGA, all the others are the default parameters and, I think, don't need to be modified. The strage phenomenon is that if I run Windows with the soundcard installed but without any driver all plays without problems (With no sound, obviously), when I install the drivers the soundcard is perfect, Windows sees it, but all softwares become locked when I try to play everything with an audio track (AIFF, WAV, Youtube videos, reels...).

Re: HDSPe AIO pro - Totally no audio in Windows 11

Can you test the card on another computer with a "consumer" mainboard? Just as a cross test, that it works?

BR Ramses - HDSPe MADI FX, M-1620 Pro D, 12Mic, UFX III, ADI-2 Pro FS R BE, Nuendo 15, Win10 IoT Ent

Re: HDSPe AIO pro - Totally no audio in Windows 11

And does come ADAT clocking signal into the card? What about set it to be clocked on internal clock first, just to check, if wrongly working clocking is not the source of problem....

And have you tried different PCIe slot, as MC has suggested you?

FF UCX II, Digiface USB, Babyface Pro FS

Re: HDSPe AIO pro - Totally no audio in Windows 11

Kubrak wrote:

And does come ADAT clocking signal into the card? What about set it to be clocked on internal clock first, just to check, if wrongly working clocking is not the source of problem....

And have you tried different PCIe slot, as MC has suggested you?

The clocking signal is coming from an external wordclock that synchronize all equipments. Now I'm out due to work but when I return at the studio I'll try to install the soundcard in another PCIe slot.

Re: HDSPe AIO pro - Totally no audio in Windows 11

According to your screenshot, the card is set to be clocked by ADATin, not by WC.

FF UCX II, Digiface USB, Babyface Pro FS

Re: HDSPe AIO pro - Totally no audio in Windows 11

Kubrak wrote:

According to your screenshot, the card is set to be clocked by ADATin, not by WC.

This is what the sound card detects automatically. The word clock is connected via coaxial cable to the ADI-8 QS converter, which in turn is connected to the AIO pro via optical ADAT.

Re: HDSPe AIO pro - Totally no audio in Windows 11

So, your card is clocked by ADAT, not by WC.... And does the driver indicate, that it is locked to clock. That is clocking working OK?

Still, you could try to streamline the setup for a while (for testing purposes) and set internal clocking. And try, if it works that way, or not.

FF UCX II, Digiface USB, Babyface Pro FS

24

Re: HDSPe AIO pro - Totally no audio in Windows 11

Before checking the card in a differrent computer everything else seems to be wasted time. If it works there then the card must be ok, and the issue lies with this special computer (did anyone notice the 3.000$ CPU? Not long ago popular DAWs could not even handle 64 cores, here we have 128...lots of possible pitfalls with such a unique hardware combination).

Regards
Matthias Carstens
RME

25 (edited by Kubrak 2025-11-19 10:53:42)

Re: HDSPe AIO pro - Totally no audio in Windows 11

Yes, I have noticed 128 cores, 256 threads and 256 GB of RAM. (And the price used to be almost 12 000 USD.)

Quite a beast. Just one pitfall, it has ZEN 4c cores, which is AMD´s ´little´ core. Unlike Intel it is no so little, it is the same design like a big core, just with smaller cache (and maybe other small differences) and runs at lower clock.

So, it has lower singlethread performance than full cores.

https://www.techpowerup.com/cpu-specs/epyc-9754.c3257

FF UCX II, Digiface USB, Babyface Pro FS

26 (edited by stepinm 2025-12-17 22:16:14)

Re: HDSPe AIO pro - Totally no audio in Windows 11

ccl3no2 wrote:

Windows and all other softwares see the soundcard without problems, but when I try to play a short movie or a sound file all become locked and I must close the software.

I came across a similar behavior of aio pro when I tried to enable the MSI mode for it using the MSI Mode Utility. Although it's unlikely, I would check it out. You need to run the MSI Mode Utility and make sure that the MSI mode is not activated for aio pro.

A screenshot of how it should look.
https://ibb.co/F4TFsg9z

Re: HDSPe AIO pro - Totally no audio in Windows 11

SOLVED!!! Almost a month, yes, a month of trying to solve this problem, but my head is harder than a block of lead!
Now the AIO pro works fine, but... what was the problem? Now I'll make you laugh: I tried different slots, different settings, different operating systems, I changed the BIOS settings hundreds of times, but nothing worked. And, in the end... the problem was a speck of dust stuck between two soldered contacts on the North Bridge! I disassembled and cleaned the entire motherboard and discovered this tiny piece of dust. Once I cleaned and reassembled everything... everything was perfect! It was tough, very tough against this evil motherboard, but in the end I won the electronic war!

Re: HDSPe AIO pro - Totally no audio in Windows 11

Congratulations
Lead btw is not hard at all, you can say hard as granit, or steel.

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue

Re: HDSPe AIO pro - Totally no audio in Windows 11

ccl3no2 wrote:

SOLVED!!! Almost a month, yes, a month of trying to solve this problem, but my head is harder than a block of lead!
Now the AIO pro works fine, but... what was the problem? Now I'll make you laugh: I tried different slots, different settings, different operating systems, I changed the BIOS settings hundreds of times, but nothing worked. And, in the end... the problem was a speck of dust stuck between two soldered contacts on the North Bridge! I disassembled and cleaned the entire motherboard and discovered this tiny piece of dust. Once I cleaned and reassembled everything... everything was perfect! It was tough, very tough against this evil motherboard, but in the end I won the electronic war!

You really have to think of that first. I’m glad for you that it finally works the way it’s supposed to.

BR Ramses - HDSPe MADI FX, M-1620 Pro D, 12Mic, UFX III, ADI-2 Pro FS R BE, Nuendo 15, Win10 IoT Ent