• Registered: 2025-11-16
  • Posts: 4

Topic: Help: M-32 AD Pro mistakenly flashed with DA firmware, now stuck as DA

Hello RME team,

I need urgent help with my M-32 AD Pro (Dante version).

Due to a mistake, I accidentally flashed the M-32 DA firmware onto it:
m32da_mk2_dante_1.3.1_v18.swu

After reboot, the unit now identifies itself as “M-32 DA Pro” and works only as a DA converter.

The device still boots normally and Web Remote is accessible, but now I cannot flash the correct AD firmware anymore:

m32ad_mk2_dante_1.3.1_v18_20250325.swu

The updater refuses the file and does not allow firmware downgrades or model switching.

Things I have already tried:
- USB connection firmware update
- Dante (Web Remote) firmware update
- Power cycle / full shutdown
- Re-flashing the DA firmware (works)
- Flashing the correct AD firmware (always rejected)

Current state:
- Unit is running
- Shows up as M-32 DA
- Firmware 1.3.1 (DA)
- Cannot return to AD mode
- Cannot use as AD converter

I urgently need to restore this unit to M-32 AD functionality. 
Is there a recovery firmware or model correction SWU available?

2 Reply by waedi (edited by waedi 2025-11-16 09:07:15)

  • waedi
  • DAW Mastermind
  • Offline
  • From: Swiss Zürich
  • Registered: 2020-12-08
  • Posts: 6,695

Re: Help: M-32 AD Pro mistakenly flashed with DA firmware, now stuck as DA

Contact seller for repair options

you say unit is running, what does that mean ? It can be used as converter the other way DA instead of AD ?

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue
  • Registered: 2025-11-16
  • Posts: 4

Re: Help: M-32 AD Pro mistakenly flashed with DA firmware, now stuck as DA

waedi wrote:

Contact seller for repair options

you say unit is running, what does that mean ? It can be used as converter the other way DA instead of AD ?

Yes, it works as a DA converter,but I can't convert it back to an AD converter in web remote.I tried contacting the seller, but they haven't responded yet, and I still need to use it for work today.

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 10,696

Re: Help: M-32 AD Pro mistakenly flashed with DA firmware, now stuck as DA

I already forwarded your mail yesterday, someone will be in touch soon.

Regards
Daniel Fuchs
RME

RME Support's Website

  • Registered: 2025-11-16
  • Posts: 4

Re: Help: M-32 AD Pro mistakenly flashed with DA firmware, now stuck as DA

RME Support wrote:

I already forwarded your mail yesterday, someone will be in touch soon.

Thank you so much. The recording work is very demanding; I already had a time scheduled with the client, so I've been working hard to find a solution. I apologize for bothering you on the weekend.

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 10,696

Re: Help: M-32 AD Pro mistakenly flashed with DA firmware, now stuck as DA

That's not a problem if it's urgent, but I can't help personally right now, it's been forwarded to developers.

Regards
Daniel Fuchs
RME

RME Support's Website

  • Registered: 2025-11-16
  • Posts: 4

Re: Help: M-32 AD Pro mistakenly flashed with DA firmware, now stuck as DA

RME Support wrote:

That's not a problem if it's urgent, but I can't help personally right now, it's been forwarded to developers.

No problem, thanks for forwarding it. I'll patiently wait for the developer's reply.：）

  • Marc S
  • RME Developer
  • Offline
  • Registered: 2019-06-11
  • Posts: 151

Re: Help: M-32 AD Pro mistakenly flashed with DA firmware, now stuck as DA

Hi,
I've sent you an email with a specially prepared firmware with checks disabled.

For all others reading along: This a rare case - we have checks in place that only allows firmware images for the correct model to be flashed. However, a couple of M-32 Pro ADs have accidentally been prepared with a wrong marker at the factory. This is corrected with the first firmware update - except if a DA fw image (again by accident) is used, like in this case.

9 Reply by vinark (edited by vinark 2025-11-16 14:07:52)

  • vinark
  • DAW Mastermind
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  • Registered: 2009-06-05
  • Posts: 3,105

Re: Help: M-32 AD Pro mistakenly flashed with DA firmware, now stuck as DA

Call me very impressed, both by your service and expertise!
Cheers, have great weekend everybody reading along  wink

Vincent, Amsterdam
https://soundcloud.com/thesecretworld
BFpro fs, 2X HDSP9652 ADI-8AE, 2X HDSP9632
  • Kubrak
  • DAW Mastermind
  • Offline
  • Registered: 2023-08-03
  • Posts: 1,322

Re: Help: M-32 AD Pro mistakenly flashed with DA firmware, now stuck as DA

+1

FF UCX II, Digiface USB, Babyface Pro FS
  • ramses
  • ramses
  • DAW Mastermind
  • Offline
  • From: UTC+1
  • Registered: 2012-10-14
  • Posts: 15,089

Re: Help: M-32 AD Pro mistakenly flashed with DA firmware, now stuck as DA

+1

BR Ramses - HDSPe MADI FX, M-1620 Pro D, 12Mic, UFX III, ADI-2 Pro FS R BE, Nuendo 14, Win10 IoT Ent

12 Reply by waedi (edited by waedi 2025-11-16 17:12:33)

  • waedi
  • DAW Mastermind
  • Offline
  • From: Swiss Zürich
  • Registered: 2020-12-08
  • Posts: 6,695

Re: Help: M-32 AD Pro mistakenly flashed with DA firmware, now stuck as DA

At Sunday : Less than 6 hours and the customer receives a special prepared firmware update. !

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue
  • Registered: 2018-12-21
  • Posts: 408

Re: Help: M-32 AD Pro mistakenly flashed with DA firmware, now stuck as DA

+1 Also impressed by the speed here!

But better to not take this for granted and avoid running major updates so shortly before a session in the future ;p.

14 Reply by MC

  • MC
  • MC
  • Administrator
  • Offline
  • From: Germany/Thailand
  • Registered: 2007-04-06
  • Posts: 26,698

Re: Help: M-32 AD Pro mistakenly flashed with DA firmware, now stuck as DA

And especially on a weekend...

Regards
Matthias Carstens
RME

MC's Website