1 (edited by Intini 2026-02-11 02:28:59)

Topic: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

Hello,

I am getting repeated Thunderbolt disconnects with my Fireface UFX+ on a new Mac Studio M4 Max 128GB RAM running macOS Tahoe 26.1.

Setup:

UFX+ Firmware v112, Driver v1.25, in Thunderbolt mode
Official Apple TB2 → TB3 adapter
Official Apple TB2 cable
Direct connection (no hubs or docks)

I have 2 × USB-C monitors + 1 × HDMI monitor. I placed both USB-C monitors on one TB bus and the UFX+ alone on the other bus.

Problem:
The UFX+ connects and works normally for a short time, but after 3–10 minutes it suddenly disconnects:

TotalMix shows "Disconnected", macOS switches to Built-In Output. I have to power cycle UFX+ to get it to connect again. This happens with or without a DAW open.

Already tried:

Testing all TB ports
Isolating the UFX+ on its own TB bus
Removing all login items / background agents
Disconnecting all other TB devices
Using different system loads (idle or Cubase)

My goal:
I want to use the UFX+ in Thunderbolt mode for the lowest latency possible. I am using 32 samples and (when) it works (it is) fine.

Has anyone seen similar TB disconnects with UFX+ on macOS Tahoe 26.1 / Apple Silicon?
Any known compatibility issues with TB2→TB3 adapters on newer Macs?
I used the UFX+ on my Windows 11 workstation for 5 years without any problem ever. I got the Mac Studio M4 Max for low latency recordings.

Edit: I corrected the fact that I used an Apple TB2 cable - not TB3.

RME Fireface UFX+

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

Sounds like after warm-up the device starts failing, may be the power unit is dying ?
Was it ever replaced ?

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

waedi wrote:

Sounds like after warm-up the device starts failing, may be the power unit is dying ?
Was it ever replaced ?

Thanks for replying.
It has been working fine on my Windows 11 Workstation - rock solidly. All I did was disconnect from my Windows 11 Workstation and connect to the Mac Studio. My unit wasn't used that much at all over the short years since I bought it. Very light home studio use. I don't think the issue is after warming up. It disconnects at approximately regular intervals (3-10 minutes) irrespective of the time it has been powered on.
Based on what I read, it is related to macOS Tahoe, the new driver kernel mode security restrictions and changes in the way macOS handles Thunderbolt 2/3 devices.

RME Fireface UFX+

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

The driver 106 is a driverkit driver not kernel extension.
Do you use another driver ? Then better install the new DK driver : https://rme-audio.de/downloads/driver_mac_tbdk_106.zip

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

waedi wrote:

The driver 106 is a driverkit driver not kernel extension.
Do you use another driver ? Then better install the new DK driver : https://rme-audio.de/downloads/driver_mac_tbdk_106.zip

Thanks for replying.
I am using the kernel extension driver. But I followed all instructions carefully. Maybe it doesn't work in Tahoe? I would prefer the lowest latency for vocal recording - that is why Iwent with the kernel driver. But if this is a known issue with no way to fix it, then I have no choice but to try the driver kit version.
Do you have a similar setup? Is it working for you with the driver kit version of the driver?
Should I abandon the thunderbolt and use only the usb 3 of my ufx+ ?

RME Fireface UFX+

6 (edited by waedi 2025-12-07 18:32:35)

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

I have only small interfaces at the moment and they all work super fine with DK 427

For voice recording I use Totalmix direct monitoring it has almost zero latency regardless of driver or computer.

Do you need monitoring thru DAW ? Then this adds some latency.

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue

7 (edited by Intini 2025-12-08 04:24:24)

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

waedi wrote:

I have only small interfaces at the moment and they all work super fine with DK 427

For voice recording I use Totalmix direct monitoring it has almost zero latency regardless of driver or computer.

Do you need monitoring thru DAW ? Then this adds some latency.

You are absolutely right. On my Windows 11 workstation I used Totalmix for direct monitoring with some built-in compression, EQ and confort reverb. But I was also able to monitor with relatively low latency (128 samples) through plugins using UAD Luna on Windows 11. But my main motivation to get the M4 Max was to use monitoring through the DAW using UADx plugins. I thought about getting an Apollo for the PC Workstation but decided to get a M4 Max instead for both upgrade the computer and give me near realtime effects for vocal recordings - and keep my beloved RME UFX+. To be fair, on the Mac Studio M4 Max with the RME UFX+ I am being able to record at 32 samples in Cubase if I carefully plan my session - with only low latency plugins in the vocal path all the way through the stereo output. But it is unusable due to the instability. I just need to solve that. I am hoping to be able to keep using the thunderbolt driver in kernel mode if at all possible - or driverkit if not. I can fall back to USB3 - with kernel drivers or with driverkit drivers, if needed.

EDIT: Based on my latest findings, thunderbolt driver only works in kernel mode and USB3 driver only works in driverkit mode.
EDIT 2: I was wrong!!! There are TB and USB drivers for both driverkit and kernel extension.

RME Fireface UFX+

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

Switching from one driver system to the other is not a big deal.
The driver installer does all the work.
The test takes not much time and cost no money.

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

Thank you, waedi.

I tested the USB3 driver kit option. It works perfectly! I made a test session in Cubase Pro 15, running with 32 samples of buffer, with 5 virtual instruments playing and recording plus the vocal recording with UADx effects, and run it for more than 30 minutes, and didn't get any error or disconnection. Problem solved! It works in USB3!

Having said that, I would appreciate it if someone from RME could let me (us?) know if at some point the thunderbolt connection will work again or if I should just forget it and use only the USB3 instead. I ask this because I understood that with thunderbolt the latency is slightly better - not game changing better, but better nevertheless - and if possible, I would prefer to use it.

RME Fireface UFX+

10

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

Intini wrote:

EDIT: Based on my latest findings, thunderbolt driver only works in kernel mode and USB3 driver only works in driverkit mode.

KE TB: v 1.25
Driver Kit TB: v 1.06

KE USB: v 3.35
Driver Kit USB: v 4.27

All available on our Download page.

Regards
Matthias Carstens
RME

11 (edited by Intini 2025-12-08 05:00:55)

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

MC wrote:
Intini wrote:

EDIT: Based on my latest findings, thunderbolt driver only works in kernel mode and USB3 driver only works in driverkit mode.

KE TB: v 1.25
Driver Kit TB: v 1.06

KE USB: v 3.35
Driver Kit USB: v 4.27

All available on our Download page.

Thank you so much. I will try the Driver Kit TB. I revised my previous post.
Do you know if more people had problems with the KE TB driver?

RME Fireface UFX+

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

If you are up to minimal monitoring latency, why not to use direct monitoring? Most RME interfaces do have basic effects and latency would be just A/D+D/A+few samples for internal processing, very roughly about 15 samples for current RME models.

If you use DAW monitoring, the monitoring latency is several times more.... 2xbuffer size+plugin latency+A/D+D/A+2xfew samples for internal processing+2xfew samples for USB transport...

FF UCX II, Digiface USB, Babyface Pro FS

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

Kubrak wrote:

If you are up to minimal monitoring latency, why not to use direct monitoring? Most RME interfaces do have basic effects and latency would be just A/D+D/A+few samples for internal processing, very roughly about 15 samples for current RME models.

If you use DAW monitoring, the monitoring latency is several times more.... 2xbuffer size+plugin latency+A/D+D/A+2xfew samples for internal processing+2xfew samples for USB transport...

Hi Kubrak,
Thanks for replying.
I did that and it is great. I also use my Focusrite ISA 430MKII as a preamp, EQ, Compressor, etc. It is a very good tool.

But I would like to also be able to use UADx plugins for monitoring. I found that a DAW buffer of 32 samples results in a low enough latency for singing. I was considering an Apollo only for recording vocals but decide to get the fastest computer available and keep using just my RME UFX+ instead. It is actually working fine now. I will try all 4 drivers. Up to now, I tested two drivers: i) TB KE - kept disconnecting; 2) USB3 Driver Kit (works perfectly).

RME Fireface UFX+

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

Intini wrote:

I will try all 4 drivers. Up to now, I tested two drivers: i) TB KE - kept disconnecting; 2) USB3 Driver Kit (works perfectly).

Great, keep us posted.
Kernel Extension Thunderbolt driver with UFX+ is running absolutely fine here under Sequoia (much more stable than the USB driver which lead to various problems in the past).
I was considering to upgrade to Tahoe at some point, so I would be curious to hear if Thunderbolt DK works for you.

15 (edited by Intini 2025-12-13 06:51:07)

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

hselters wrote:
Intini wrote:

I will try all 4 drivers. Up to now, I tested two drivers: i) TB KE - kept disconnecting; 2) USB3 Driver Kit (works perfectly).

Great, keep us posted.
Kernel Extension Thunderbolt driver with UFX+ is running absolutely fine here under Sequoia (much more stable than the USB driver which lead to various problems in the past).
I was considering to upgrade to Tahoe at some point, so I would be curious to hear if Thunderbolt DK works for you.

Hi, hselters.
Thanks for replying. I hope to test the TB DK version this weekend. I will post here the outcome.

RME Fireface UFX+

16

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

> Official Apple TB3 cable

For the record: you don't use a TB3 cable, but TB2 (between adapter and UFX+). Both the adapter and the cable connectors get hot after some time. One possible reason for disconnect is that one of these has a thermal issue. So trying a different adapter and cable would be useful to rule them out.

Did you ever go back to the Windows machine to confirm it stil works there 100% ok? The drivers can not be the cause as no one ever reported such behaviour.

Regards
Matthias Carstens
RME

17 (edited by Intini 2025-12-15 04:52:39)

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

MC wrote:

> Official Apple TB3 cable

For the record: you don't use a TB3 cable, but TB2 (between adapter and UFX+). Both the adapter and the cable connectors get hot after some time. One possible reason for disconnect is that one of these has a thermal issue. So trying a different adapter and cable would be useful to rule them out.

Did you ever go back to the Windows machine to confirm it stil works there 100% ok? The drivers can not be the cause as no one ever reported such behaviour.

Hi, Mathias.
Thanks for the reply and the correction. Of course you are right: it was an Apple TB2 cable from UFX+ to the Apple TB2 to TB3 adapter. I have since corrected my post to avoid confusion. I don't have another TB2 cable and TB2 to TB3 adapter to test, unfortunatelly. I know it doesn't mean much but these were almost never used. On Windows 11 I used USB3 - not thunderbolt. The UFX+ worked perfectly on Windows 11 with USB3. I am moving my music workstation from Windows 11 to macOS Tahoe and would like to use thunderbolt, if possible.

I just tried to connect the UFX+ via TB with the DK driver version but unfortunately it still disconnects after some 10 minutes. IF you say it is not the driver, should I buy a new cable to test? Could it be the TB2 to TB3 adapter?

RME Fireface UFX+

18

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

> I used the UFX+ on my Windows 11 workstation for 5 years without any problem ever.

I am sure that everyone reads this sentence as 'it worked with TB under Windows'. Knowing it was never used there via TB even makes the extension chassis and its power supply a possible culprit.

Regards
Matthias Carstens
RME

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

MC wrote:

> I used the UFX+ on my Windows 11 workstation for 5 years without any problem ever.

I am sure that everyone reads this sentence as 'it worked with TB under Windows'. Knowing it was never used there via TB even makes the extension chassis and its power supply a possible culprit.

After reading it again, I understand that (every?) one could read it that way. But no. Since my Windows 11 PC had no TB, I used USB3 with it. Please be kind. I am a fan of RME.

Would you please elaborate on how I could check if the problem is with the "extension chassis and its power supply"? If you point me to the instructions on what to look for I could open the unit and check signals with a multimeter and an oscilloscope. Is this a known issue with the UFX+?

RME Fireface UFX+

20

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

IMHO there is no other way than to exchange every single part of that chain with another one, one by one, to check if that error goes away. Alternatively if you have access to a different Mac use that one for comparison. Using a multimeter seems pointless, as the breakdown could be caused by a lot of different things, plus is a short-time event that a multimeter most probably will not register.

And one can not exclude the UFX+. Its Thunderbolt port could be defective as well (not that this is a known error, it is not).

Regards
Matthias Carstens
RME

21 (edited by Intini 2025-12-15 07:16:29)

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

MC wrote:

IMHO there is no other way than to exchange every single part of that chain with another one, one by one, to check if that error goes away. Alternatively if you have access to a different Mac use that one for comparison. Using a multimeter seems pointless, as the breakdown could be caused by a lot of different things, plus is a short-time event that a multimeter most probably will not register.

And one can not exclude the UFX+. Its Thunderbolt port could be defective as well (not that this is a known error, it is not).

Thank you once more.
I mentioned I have an oscilloscope. It is from my home lab: a simple RIGOL DHO924S 4ch 250MHz digital oscilloscope. I don't know if it is fast enough, tough. I mentioned the multimeter because perhaps it could help in checking some fixed voltages from the power supply. I am an electric engineer, if that helps at all. If there is something you believe I could verify, I can try to do it - I can post screen captures from the oscilloscope of some signals if that would help.

If checking the Power Supply and some internal signals is not doable, I would have to buy a TB2 cable and a TB2 to TB3 adapter. But I don't have another Mac to test it. As a side note, I bought the Mac Studio 15 days ago - brand new - but of course there is a possibility that it could be deffective. On the other hand, I tested the TB5 ports on the Mac Studio with an ACASIS TB5 NVMe enclosure with an 8TB SSD and it has been working solidly for many days.

Do you think the first action should be to buy a new cable and adaptor or test some UFX+ signals?

RME Fireface UFX+

22 (edited by Intini 2026-02-10 22:16:14)

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

I am the OP. I would like to update this thread.
I have been using my UFX+ with USB3 without any problems but decided to nvestigate further the issue with the TB connection.

Following the advice from Mathias to replace all parts in the chain, I found a brand new Apple TB2 to TB3 adapter and a barely used Apple TB 2 cable. I removed all thunderbolt connected devices from the Mac Studio (including SSDs, monitors, etc.), and only left the UFX+ on the thunderbolt ports. I started streaming audio (random YouTube music) and after 16 minutes it disconnected. I used the TB DK driver v1.06 with firmware v112 on the UFX+.

Can I now consider that the problem is with the UFX+, even if USB3 works absolutely fine? Would the power supply affect only the TB? Could it be the TB interface of the UFX+? Anything else I should try?

RME Fireface UFX+

23 (edited by hselters 2026-02-11 13:53:00)

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

Intini wrote:

Anything else I should try?

I would test it on a different Mac, just to figure out if it has to do with the Mac (Soft/Hardware) or the UFX+.
Also, I would try different ports on the Mac studio.
Otherwise I would just use it via USB 3 and be happy if everything works that way smile

24 (edited by waedi 2026-02-11 14:06:32)

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

Intini wrote:

I am the OP. I would like to update this thread.
I have been using my UFX+ with USB3 without any problems but decided to nvestigate further the issue with the TB connection.

Following the advice from Mathias to replace all parts in the chain, I found a brand new Apple TB2 to TB3 adapter and a barely used Apple TB 2 cable. I removed all thunderbolt connected devices from the Mac Studio (including SSDs, monitors, etc.), and only left the UFX+ on the thunderbolt ports. I started streaming audio (random YouTube music) and after 16 minutes it disconnected. I used the TB DK driver v1.06 with firmware v112 on the UFX+.

Can I now consider that the problem is with the UFX+, even if USB3 works absolutely fine? Would the power supply affect only the TB? Could it be the TB interface of the UFX+? Anything else I should try?


Why do you use the driver 106 and not the 125 ?

DK125 is for M-Macs, your computer is M4 max Mac

https://rme-audio.de/downloads/driver_tb_mac_125.zip

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue

25

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

See first post. Done already.

Regards
Matthias Carstens
RME

26 (edited by waedi 2026-02-11 14:12:32)

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

true
then he may wrote by mistake 106 in post 22
or installing all possible drivers all over the place

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

waedi wrote:
Intini wrote:

I am the OP. I would like to update this thread.
I have been using my UFX+ with USB3 without any problems but decided to nvestigate further the issue with the TB connection.

Following the advice from Mathias to replace all parts in the chain, I found a brand new Apple TB2 to TB3 adapter and a barely used Apple TB 2 cable. I removed all thunderbolt connected devices from the Mac Studio (including SSDs, monitors, etc.), and only left the UFX+ on the thunderbolt ports. I started streaming audio (random YouTube music) and after 16 minutes it disconnected. I used the TB DK driver v1.06 with firmware v112 on the UFX+.

Can I now consider that the problem is with the UFX+, even if USB3 works absolutely fine? Would the power supply affect only the TB? Could it be the TB interface of the UFX+? Anything else I should try?


Why do you use the driver 106 and not the 125 ?

DK125 is for M-Macs, your computer is M4 max Mac

https://rme-audio.de/downloads/driver_tb_mac_125.zip



I just tried again with my recently acquired (used) TB2 cable and the brand new TB2-TB3 adapter with KE driver 1.25. Sadly, it still disconnects after around 15 minutes.

RME Fireface UFX+

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

hselters wrote:
Intini wrote:

Anything else I should try?

I would test it on a different Mac, just to figure out if it has to do with the Mac (Soft/Hardware) or the UFX+.
Also, I would try different ports on the Mac studio.
Otherwise I would just use it via USB 3 and be happy if everything works that way smile

That is a great idea, of course. But I don't have another Mac.
Surely, USB3 is my fallback plan. But as I have the UFX+ my biggest motivation to move to a Mac (from PC) was to use TB with the UFX+.  That is why I am spending this time trying to find a solution.

RME Fireface UFX+

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

MC wrote:

See first post. Done already.

Yes, but I tried again with a new set of cable/adapter.

Mathias, I have a question: do I have to restore macOS boot security to use DK TB 1.06 after lowering security level to run KE TB 1.25?

RME Fireface UFX+

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

waedi wrote:

true
then he may wrote by mistake 106 in post 22
or installing all possible drivers all over the place

I tried KE TB 1.25 and DK TB 1.06. But I kept the lowered macOS security level after trying KE TB 1.25 for the first time.

RME Fireface UFX+

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

Intini wrote:

disconnects after around 15 minutes.

Is the unit getting too hot ?
Is one of the adapters getting too hot ?
you have one adapter new and the other is old ? The old one may have issues when getting warm...?

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue

32

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

Intini wrote:
MC wrote:

See first post. Done already.

Yes, but I tried again with a new set of cable/adapter.

Mathias, I have a question: do I have to restore macOS boot security to use DK TB 1.06 after lowering security level to run KE TB 1.25?

No, can stay that way.

Regards
Matthias Carstens
RME

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

MC wrote:

No, can stay that way.

Thank you so much once more.
Mathias, please, would you recommend that I proceed to investigate UFX+ power supply and UFX+ thunderbolt interface now? In terms of the UFX+ power supply, with your help would I be able to look for signs of problems, such as noise, instability, etc. with the oscilloscope I mentioned? I find it interesting that the PS may be under suspicion even if the interface works absolutely fine with USB3. Is TB much more demanding in terms of power?

Should I give up TB and use USB3? What would you do next?

Thanks again.

RME Fireface UFX+

Re: Fireface UFX+ via TB disconnects periodically - Mac M4 Max

I am sorry I didn't get feedback on actually testing my UFX+ power supply.
Sadly, I cannot invest more time trying to make my UFX+ work with the TB interface. I give up. I will just use it with USB3. It works fine with it.

Thanks to everyone that helped. It was truly greatly appreciated.

RME Fireface UFX+