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RME User Forum → MADI/AES Premium Line → UFX II brand new no output
Hi,
Tried on a couple of different win 10 machines. Device installed correctly, Nuendo sees the driver and can play a session with all the meters active in Nuendo, but no output from UFX II. Headphones or speakers. No activity on RME display when playing a session from Nuendo, although Nuendo out meter is active as it plays.
Is there something I need to do with the device out of the box?
Could it be that the device is faulty?
Any help please.
Thanks.
Matt
The device is not faulty, you have to open Totalmix the routing/monitor-mix software of the interface.
See the shortcut icon in the taskbar
Watch Youtube videos about Totalmix
I can give you step-by-step instructions but this will not help you.
Totalmix is a very important part of the interface.
You will understand the concept and the logic behind it and everything will go easy.
Thanks for response. I had a couple of RME's in my life and never had to do anything special in TotalMix. I'm familiar with TotalMix, not a specialist.
I've selected Phones as hardware mix and rise the fader AN 1/2 from software playback, where my Nunedo session is outputed.
Again, Nuendo meters are dancing, RME nothing.
No signal from RME whatsoever.
Is there signal in totalmix in the middle row?
If not you have not set the outputs correctly in Nuendo. First make sure the correct asio driver is selected in nuendo devices, then connect the outputs in VST connection and maybe set up the control room.
In TotalMix FX
1. Full reset of the mixer
Options -> Reset Mix -> Total Reset
2. Assign output channels to the TM FX control room by clicking the assign button to use control room features (DIM, Mono)
Assumed your active monitors are connected to Hardware Output Analog 1/2, Phones to Analog 9+10 and 11+12:
Assign Main Out -> AN 1/2
Assign Phones 1 -> AN 9/10
Assign Phones 2 -> AN 11/12
3. A quick setup for routing all SW playbacks (TM FX "middle row", "audio channels from PC") to "Main Out":
Options -> Reset Mix -> Straight Playback with all to Main Out
4. Save this routing to TM FX Snapshot1 and name it e.g. "MainOut"
5. Save the workspace (TM FX window size and position including the snapshots/routing) to your PC
File -> Save Workspace As...
Using this file you can restore TM FX window and your routing at any time by loading this workspace.
To save you a few mouse clicks for that there is an additional much easier and faster possibiliy for recovering:
6. Save the workspace to the first of the 30 Workspace Quick Select Slots
File -> Workspace Quick Select
Now you can experiment with TotalMix FX and restore the settings by pressing ALT-1.
The first 9 Workspace Quick Select slots can be recovered by the key combinations ALT-1 .. ALT-9
Workspace Quick select gives you access to 30 * 8 Snapshots = 240 routings in Total and
Fast access by ALT-1 .. ALT-9 to 9 * 8 = 72 routings.
Whenever I try something out, be it for me or the forum, then I press only ALT-1 and
then I am fully back to my saved TM FX Window Size and Position, as well as routing and channel settings.
More information about TotalMix FX see this sticky that I wrote some time ago for the forum:
https://forum.rme-audio.de/viewtopic.php?id=34394
No signal in the middle row on UFX. Nuendo is setup correctly. Drivers are selected, all the outputs are active in nuendo and sound is coming trough. UFX is not passing any audio. Flashed the firmware.
Did everything above right and on a couple of different systems, so I think it's a faulty device.
What is the driver version number and Totalmix version ?
Did you test with another DAW Reaper for example ?
What means drivers are selected ? There is only one driver you have to select in Nuendo : ASIO RME
Signal does not show up in Totalmix software playback channel, that means audio is not coming thru from Nuendo to Totalmix, Nuendo is not connected to the interface driver correctly, obvious.
If there is no Signal on the middle row in TotalMix Nuendo is not set up correctly!
So state wich driver you have selected in Nuendo and what you have set up in the vst connections
Hi, I've downloaded driver_madiface_win_108.zip and also tried driver_madiface_win_09845.zip ...those are the lates drivers for UFX II I would guess.
Nuendo offers ASIO MADIface USB for drivers. That's the only thing ASIO RME related it seees, but they are not called ASIO RME, but ASIO MADIface USB. Not sure if that could be the problem, because UFX is listed as a supported interface in that package.
An as for Nuendo, I have my Steinberg UR44C interface connected as well and when I switch to Steinberg, sound is coming out. So Nunedo is definetely not the problem. In Nuendo, drivers are selected, main out is going trough analog 1 and 2 on ASIO MADIface USB interface that is selected. Btw, thanks for being so helpful so far. Needs to be said, but still no out on UFX II, or Total Mix out's or anything on RME's display. All other lights are on on the interface and it's obviousli being recognised by windows. also, total mix is responding when i turn knobs on the interface it self.
Tx
M
ASIO MADIface USB is correct and the driver 108 is the right one.
In. Totalmix in the middle row, software playback channels the first from left AN 1/2, this is the place your music from Nuendo must show up.
Otherwise there is something not yet set up correctly in the computer system or in Nuendo.
How is the device manager looking ? Is the UFX listed without error ?
you can try disable it and re-enable it forcing a restart of the ASIO driver.
Did you check the madiface usb settings panel? Clock ok? No usb errors?
You could also connect something, like a synth or whatever to the inputs and see if they show on the ufx meters and on the first row of total mix. If yes in the first and no on the second, there is a usb communication error.
Please provide a screenshot of Totalmix.
Hope it's fine like this?
https://imgur.com/a/mFjdISK
https://imgur.com/a/nGze3m3
Nunedo is sending audio trough AN 1/2 with MADI ASIO drivers selceted of course and in TotalMix mains are selected and AN 1/2 fader at zero position. No signal. Did the same for phones outs seleceted with software playback AN 1/2 faders lifted and no signal.
Also, second picture with RME settings panel.
Tried the same thing with a different DAW, Reason in this case. Same thing. Reason is setup like always with other interfaces (I have Steinberg and Focusrite) and only RMe is not giving signal out.
Thanks
Matija
Your photos are nice but it is not Totalmix
please try again
Is there a special message on the About page of the Settings dialog?
Else everything looks correct. You could check if Record works. If not then the unit seems not working correctly. For example if its serial number is not readable the driver disables Record/Playback, only TM FX in to out will work.
To me it looks like the unit needs to be returned.
Your photos are nice but it is not Totalmix
please try again
I'm sorry, but I don't understand what you mean. TotalMix Nuendo and RME settings are visible on the photos. Could you explain how you're not seeing TotalMix?
tx
M
The first pic showing driver Settings
The second pic shows the interface
Totalmix is not on the photos also Nuendo is not there
speaking of post 14 the two imgur links
These are the photos :
The first pic showing driver Settings
Scroll down ;-)
Thanks Apfel, I found it
I've managed to get the input signal from a mic and is visible on a TotalMix meters, but no signal in Nuendo. Recording or playback.
Of course mic channel 12 is selected in Nunedo, since mic is connected to that channel on the interface.
I'm lost.
https://imgur.com/a/QMXfrbp
tx
M
Nuendo has no connection to the ASIO driver or to the right ports.
Please provide two screenshots
Nuendo menu Studio / Audio connections / tap Inputs
Nuendo menu Studio / Audio connections / tap Outputs
By any chance the Inputs and Outputs device-ports are not yet assigned correctly I guess.
While you can select the audio device and the I/O channels are available in the project there is no audio in or out until you assign the device ports. Nuendo and Cubase are not all-automatic, it is complex and needs a lot of settings for the configuration.
Hi,
I've tried a clean install of drivers (latest available on the rme page win_108)
There is a message that pops up after installation in a pic I posted that seems a bit odd. Maybe this have some meaning to someone.
https://imgur.com/a/BiQjb9b (sorry for imgur links, I'm not really sure how to post a pic directly in the message.)
tx
M
You can click Device or Totalmix there is no big deal.
For images to appear directly
open the link in your browser
right-click into image
copy image-address
paste image-address into img tags in the forum post.
It is just fine to post the link, no problem.
Did you check the Audio connection device ports in Nuendo ?
Nuendo has no connection to the ASIO driver or to the right ports.
Please provide two screenshots
Nuendo menu Studio / Audio connections / tap Inputs
Nuendo menu Studio / Audio connections / tap OutputsBy any chance the Inputs and Outputs device-ports are not yet assigned correctly I guess.
While you can select the audio device and the I/O channels are available in the project there is no audio in or out until you assign the device ports. Nuendo and Cubase are not all-automatic, it is complex and needs a lot of settings for the configuration.
Sorry man, but it's so obvious in my snapshot that the ASIOMadiface USB drivers are selected in Nuendo and correct channels are selected. Thanks for trying to help do.
I use Nuendo for almost 20 years and with different interfaces and in different studio surroundings. Pretty sure there's something else going on here.
tx
M
And in my Nuendo 14 it is a must to assign the device-ports.
Otherwise it is exactly the same situation as you have. The driver is selected and the input and output channels are selected but no audio goes thru.
Nuendo and Cubase did a lot of changes in the architecture there. I did use Cubase 23 years ago a lot and had to learn new how to connect.
Device ports are assigned. I think that's not the problem.
tx
I would try delete the bus and re-create the bus
And in my Nuendo 14 it is a must to assign the device-ports.
Didn't you see it in his screenshot?!
See your own posting #20 in this thread: https://forum.rme-audio.de/viewtopic.ph … 31#p247131
https://www.dropbox.com/scl/fi/vy63rp2q … d&dl=1
Thats only the outputs, for the mic the inputs need to assign too.
Thats only the outputs, for the mic the inputs need to assign too.
Sorry, but I wouldn't care about mics, etc., and would make the test simpler and more "to the point".
Foremost, we are all wondering why he doesn't see audio in TotalMix FX, middle row, "audio from PC/DAW."
When using a Mic this can introduce other possible issues why it is not working.
Cable problems, gain, phantom power, "what not"...
Therefore, I would propose to load an audio file (FLAC, WAV) into Nuendo for playback.
Based on his screenshot, we know that he loaded the correct driver and that Analog 1/2 is being used for monitoring.
He only needs to additionally ensure that audio of this track is routed to this particular output.
Then we expect to see metering in TM FX under SW Playback AN1/2.
MC already mentioned in #16, that the unit might have an issue: https://forum.rme-audio.de/viewtopic.ph … 27#p247127
If you set wdm devices to one or more in the rme settings can you play back audio from a media player that normally works with other interfaces?
You are right, but the recording was suggested by MC in post 16 and is a good idea to check if input signal arrives Nuendo.
It does not, the mic signal itself looks good in Totalmix, the connection to Nuendo is broken somehow.
how about deselect the driver and reselect it ?
Of course it is possible the interface is defective after all, but doing some tests is for free...
I appreciate all the help. To be honest, I decided to make a post here after I tried all the standard stuff I do with most interfaces I use. Like I said, Nuendo is not a mistery DAW to me. I'm working professionally with it for years. Also had RME 400, 800 and UC before, so TotalMix and routing aren't really a big deal to me. What I was hoping to get here is maybe a greater pool of people with experience with faulty devices or bigger problems than just routing the standard way, even do RME is known for it's "wide" approach to routing and controlling audio.
If this problem seems weird and unusual to most of you, then it could probably a faulty device, before some exotic routing or what not. I'll check here for some ideas 'till Monday, but probably going to return the device soon.
I tired WDM in windows with different players, also nothing. So it's not just ASIO and Nuendo.
Thanks guys.
I was hoping to get here is maybe a greater pool of people with experience with faulty devices
Sorry thats hardly possible as these devices are not faulty that much.
Good luck and best wishes.
The RME service partners are very good, your interface is not lost.
I was hoping to get here is maybe a greater pool of people with experience with faulty devices
We can only try to assist just in case you overlooked something. Even if you are experienced, this can happen.
But when it's broken, then it's broken.
Sorry, but we can't do more than validate that the setup and the configuration are ok and that it should work this way.
Usually the devices are rock solid; it's one of the famous exceptions, so nobody can have experience in "broken units".
This needs repair from a technician with the proper skill and the device in front of him...
If you have another PC and maybe also another USB cable, you could try connecting it to it using the two different cables,
to see whether this results in any change .. On all devices, try every USB port.
Again, thanks. Yeah, I've pretty much tried all I can think off and with a bit of help here I'm concluding there is something here happening that is beyond my understanding. I'll send it back and see what's up.
Tried different systems and cables. With my previous RME devices it was pretty much power on and go, but I have to say tow of my interfaces died, so never say never.
We operate a multiple dubbing studios here and all the rooms are equipped with RME interfaces so I guess you notice the problems more often when you have a bunch of them working full time. They are rock solid, that's why we buy them, but here and there problems can occur. This UFX II is one of those maybe.
tx
M
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