Hi RME Team,

I attempted to update the firmware of my AoX-D unit using haox_flash_tool_1.3.2-67 under Windows 10, upgrading from the original 1.0 firmware to the latest version.

Unfortunately, the update completed with the following message:
"Programming Status: Failed with error Flash update error , blank"

After quitting the tool and restarting the flash tool again, the unit now reports the following revisions:

PCIe Core: 67

Network Processor: 0.0.0

In addition, my BNC MADI expansion board is showed as “not connected”, although it is physically installed and was working previously.

Another issue is that the Settings tab identified the unit as an AoX-M, and initially both the settings and routing pages showed Milan channels instead of Dante channels, which was quite concerning...

I managed to find an older 1.1 firmware package with its bundled driver, and attempted a downgrade. The downgrade process completed successfully and I restarted the system, but the firmware versions still show:

PCIe Core: 67

Network Processor: 0.0.0

After another reboot, the Dante channels returned in the routing panel, but the BNC expansion board is still not detected (revisions are the same as I listed above).

Could you please advise on the next steps? I noticed in another forum thread that someone received an internal recovery tool to restore the card in a similar situation. If applicable, would it be possible for me to receive that tool as well?

Best,
Antal