Topic: Abelton not starting when UCX pulged in , window 7

hi,
Abelton not starting when UCX pulged in .
2 versions of live , same problem, updated ucx same problem ,
windows updated itself (auto updates) same problem .
I have 2 keith mc millan yolks, QuNeo & QuNexus , the software hasn't changed in years and they were not plugged in.
No dll. problem message when it crashes, just "windows will notify you when solution ..." , it hasnt.
This has been going on months, since June , i had to go away working abroad so i haven't been making tunes since,
until this month.
I cant find anything on forums flagging a problem with this set up.
I'm all hardware, and just use live for multi track recording and editing.

Window 7 , Dell M4800
Live 10.1.5
RME UCX device info DSP SW version 26
USB 48, FW 27, DSP260, USB CC 13
Total mix version 1.61

The card is working stand alone, inc hard disk recording.
Live works when UCX is not plugged in.

Im not sure what else to do about this.
If anyone has had these problems i would love to know a fix, or even a direction to look in,
before I loose my hair, that'd be swell.
Thanks

2

Re: Abelton not starting when UCX pulged in , window 7

> The card is working stand alone, inc hard disk recording.

That's a contradiction in itself. Is the UCX working in the system as WDM and ASIO I/O for other software?

Regards
Matthias Carstens
RME

Re: Abelton not starting when UCX pulged in , window 7

Hi , I spend ages elaborating yesterday but the site had logged me out without me realising and deleted the post as I posted it .
here goes again,

Window 7 pro , Dell M4800
Live 10.1.5
RME UCX device info DSP SW version 26
USB 48, FW 27, DSP260, USB CC 13
Total mix version 1.61

A window "A problem has caused the program to stop working correctly.
Windows will close the program and notify you when a solution becomes available" appears when live tries to start.

The card works stand alone.
It works plugged into the computed without live being on .
Digicheck can hard disk record .
Ardour and Reaper (demos) are operating normally.

This all started back in June when i updated to ur latest software at which point I had to go abroad working , Im back now.
At the time I thought my old copy of live , live8 was the more likely trouble maker, because being a long time user, i trust RME more, and the other DAWs worked.
So when I got back I updated all RME software , problem persisted.
I bought live 10, but the problem has persisted.
I turned my attention to windows 7 pro, which has I think, updated itself many times over the period in question.
In any case, I reinstalled / updated all the service packs, following this article ...
https://www.howtogeek.com/255435/how-to … ce-rollup/
and windows further updated itself subsequently .
I reinstalled Visual C++ Redistributable Packages for Visual Studio 2013 as well.
But still the problem persists


The RME software change is suspicious, as is the fact of only Live 8 & 10 cant open , and as for windows,
well there's probably a special place in hell reserved for all involved there ? but it might not be the culprit.

I've done everything i know to, but I'm no computer scientist.
Am I missing something ?
Whats a good next move ?
Any help would be greatly appreciated .
Thanks.

Re: Abelton not starting when UCX pulged in , window 7

oh and also ,
Live 8 and 10 open without the sound card connected as normal.

Re: Abelton not starting when UCX pulged in , window 7

Hi, me again .
Thankfully this is sorted  now , well , probably .
I managed to get ableton support. The software may have been getting stuck , defaulting between cards (internal and external ) , so re asserted default setting in windows and live. Weird tho, cause i don't remember changing any of these in the first place , not somethin i would change . Also turned of windows security essentials scanning live for virus's, it could be all r part of it too, and Live seemed laggy up n running.
I guess I'll take it from here , and see how all goes , hopefully well.
Thanks