Topic: ARC USB crashing TotalMix since upgrade to Mac OS X 10.13.6

Authorized UFX+ on updating Mac OS and all appears to be working perfectly except for ARC USB crashing Total Mix when recalling snapshots from ARC. Snapshot recall via desk top functions but crashes via ARC USB. Attempted to flash ARC from 6 -7. Receiving a sum check aborted prompt though flash rev now says 7. ARC USB functions correctly on 1 previously stored workspace but not others. When the functioning workspace is altered and stored as a new workspace, subsequent loading and use of programmed snapshots immediately crashes Mix. What next?

Re: ARC USB crashing TotalMix since upgrade to Mac OS X 10.13.6

I would try to flash update again, use a different USB cable & port if possible.

When the crash happens, is the ARC USB connected direct to the rear panel of the UFX+ or to the Mac?

Regards,
Jeff Petersen
Synthax Inc.

Re: ARC USB crashing TotalMix since upgrade to Mac OS X 10.13.6

Thanks, I'll try that again. ARC is connected directly to UFX+ during crash.

Re: ARC USB crashing TotalMix since upgrade to Mac OS X 10.13.6

ARC successfully flashed but TM still crashes every time a programmed ARC button is pressed. Reopened crashed TM under either option (TM Settings or Device settings), ARC functions perfectly. However, saving and reloading that or any previously stored workspace immediately crashes TM when an ARC programmed button is pressed.

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Re: ARC USB crashing TotalMix since upgrade to Mac OS X 10.13.6

Is that crash also happening when you start from scratch, making new snaphots in a new workspace?

If the new one isn't crashing then please send the crashing workspace for examination to me, or upload it somewhere.

And which version of TM FX is this?

Regards
Matthias Carstens
RME

Re: ARC USB crashing TotalMix since upgrade to Mac OS X 10.13.6

Total Mix FX ver 1.65 MAC OS X

New workspace crashes when saved and reloaded. All saved workspaces crash when loaded and ARC command initiated. However reopening crashed TM under either option (TM Settings or Device settings), ARC functions perfectly.

Here's a crashing workspace: ANNIES.tmws

Thanks!

Mid 2010 MacBook Pro
OS 10.13.6
UFX+, Fireface 800, Multiface, ARC USB v7

Re: ARC USB crashing TotalMix since upgrade to Mac OS X 10.13.6

Nyah2018 wrote:

Total Mix FX ver 1.65 MAC OS X

Here's a crashing workspace: ANNIES.tmws

This didn't work ...
https://www.tonstudio-forum.de/blog/ind … rum-EN-DE/

BR
Ramses
X10SRi-F, Win10 Pro 1909, Cubase, UFX+, Octamic XTC, ADI-2 Pro FS BE/R BE, RayDAT, ARC USB

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Re: ARC USB crashing TotalMix since upgrade to Mac OS X 10.13.6

Thanks for sending the workspace. I can load and use that workspace (btw, really nice setup!). I can load all 6 Snapshots, no crash. ARC USB is connected to the UFX+. Driver is USB 3.19 with TM FX 1.65. UFX+ is on current firmware 105_44_51, but older ones should work the same.

Regards
Matthias Carstens
RME

Re: ARC USB crashing TotalMix since upgrade to Mac OS X 10.13.6

Thanks, Matthias! That workspace is for live onstage FOH & Monitor mixes. RME products are awesome and ARC is extremely handy for live performance! As earlier stated TM immediately crashes after ARC snapshot command on initial workspace load, since OS X 10.13.6 upgrade. Computer cursor snapshot change in TM, no problem. If workspace is saved to UFX+ before crash, and reopened choosing "device setting" after crash, then ARC functions perfectly after reopening...until different workspace needs to be loaded. BTW using USB 2 and V51.

Guess next step is a a clean reinstall of TM and associated drivers. I'll let you know.

Thank you for your attention!

Nyah 2018

Mid 2010 MacBook Pro
OS 10.13.6
UFX+, Fireface 800, Multiface, ARC USB v7, Logic Pro