Topic: RME UFX blank white screen

Good afternoon. I'm a longtime rme user smile couldn't insert picture sad Now ufx is in the works - bought it as soon as it went on sale. The card worked perfectly, but only a year ago I noticed one problem - sometimes when you turn on the card, the screen is white, if you turn off the card, then everything is fine. Sometimes it works for a month or two, sometimes you have to turn it off and on almost every day. I live in Azerbaijan, there is no rme service center here. Is there any option to fix this? Sincerely, Osman Khemidov.
Sorry for google translate

Re: RME UFX blank white screen

Hi Osman.

If I look at the world map, Turkey is a European country west / near Azerbaijan, where you can get support according to the RME website: https://www.rme-audio.de/support.html

Since I assume the transport will be by airplane anyway, I would also check the price of shipping the unit directly to Germany, where RME is based. If the price difference is not too big, I would prefer to send to RME directly.

Otherwise, the address from Turkey:
BL Muzik
Fenerbahce Mah. Bagdat Cad. Kardesler Apt. No.: 158d
Istanbul
TURKEY
+90 216 7001888
blmuzik@blmuzik.com
www.blmuzik.com

Regarding online translation services, a little recommendation: the translation quality of DeepL.com (https://www.deepl.com) is almost always better compared to the Google translation.
But even here it is recommended to check the translation yourself because not every term or sentence is translated correctly. The more often you use the free translation service of deepl.com or type around in the window a lot, the faster you will be temporarily blocked.
Therefore, it is recommended to prepare the text somewhere else and only enter the final version into Deepl.com and rework it if necessary.

BR Ramses - UFX III, 12Mic, XTC, ADI-2 Pro FS R BE, RayDAT, X10SRi-F, E5-1680v4, Win10Pro22H2, Cub14

Re: RME UFX blank white screen

Thank you for your reply. The thing is, this problem sometimes does not appear for a long time. And sometimes every day. And how will the service center fix the problem if it doesn't show up? Translated by your recommended translator smile

4 (edited by ramses 2022-09-06 19:45:04)

Re: RME UFX blank white screen

Then I would email official RME support as this is the user forum.
Send also a link to this thread.
Ask whether this is a known problem where it is clear how to fix it, even if it should not occur when the device is in service.

Some more information could be useful.

Since when do you have the issues?
How often do they show up?
Is it happening shortly after power-on or after some hours of operation, or randomly?
Does the issue appear more regularly over time since issues started?
How long is the time frame approximately where the device has no issues? xx Days, Weeks, Months?
How long do you have the issue then, and what fixes it? One or more power cycles?

Could the issue be heat related? What is your room temperature? Is the device mounted in a rack? Cooling? Does the device have at least 2 cm distance to other devices so that heat does not pile up between devices?

BR Ramses - UFX III, 12Mic, XTC, ADI-2 Pro FS R BE, RayDAT, X10SRi-F, E5-1680v4, Win10Pro22H2, Cub14

Re: RME UFX blank white screen

A little over a year
five six times a month
When the power is turned on
I can’t say for sure, because sometimes everything works fine for a whole month
All the time in different ways, sometimes it works fine for a month, sometimes I turn it off almost every day
A little over a year. Most often one power cycle, very rarely, two


It is unlikely that the problem is related to overheating, since it occurred both in winter and summer, and only when it was first turned on when nothing was heating up.

Regards

6 (edited by ramses 2022-09-06 19:44:15)

Re: RME UFX blank white screen

I think this will give RME support needed details. Maybe it's display or power supply related, might be both, hope they can tell you what's most likely the issue.

Idea / recommendation: as costs and efforts are quite high, to send your UFX to a different country then I would think about replacing the power supply even if this is not the root cause for the display issues.

This is most likely the next candidate for potential issues. Having to send it again for service would surely not be cost-efficient anymore. So let it become fixed proactively while the device is opened for repair, this saves at the end time and costs.
By this, you may have peace of mind for the next decade…

The old one they can send you as replacement part if it appears to be in working condition. Even if not, possibly a local repair shop can fix it at affordable cost.

Any potentially needed replacement of PSU in the future can surely be done by a local electronic repair shop.

BR Ramses - UFX III, 12Mic, XTC, ADI-2 Pro FS R BE, RayDAT, X10SRi-F, E5-1680v4, Win10Pro22H2, Cub14

Re: RME UFX blank white screen

You could also consider replacing all the electrolytic capacitors with new ones on the PSU ( power supply ).
Should not cost more than $15 in parts.
Not too difficult to do.
https://www.youtube.com/watch?v=R4MmcnwQFKQ

This is for a FF800, but the PSU in the UFX is the same :
https://gearspace.com/board/so-much-gea … ilure.html

Re: RME UFX blank white screen

Recently, when you first turn it on, there is a terrible crack, turned it off, turned it on, everything works. I disassembled the device, there were two electrolytic capacitors on the power supply, swollen, changed, the cod disappeared. I hoped that the problem with the white screen would disappear, but alas sad

Re: RME UFX blank white screen

I want to change the power supply from my old ff800 to ufx as soon as there is time - they say that they are the same