• Registered: 2019-05-06
  • Posts: 8

Topic: White stuff leaking, should I return my UCX-II?

Hello,

I just discovered a dirty mark while I was removing dust on my desk, under my Fireface. I examined it and saw a dry white leak around a screw. Should I worry and return my Fireface ? What do you think about it?

I took a picture but it's not easy without a Macro lens
https://i.postimg.cc/mzxqGvt7/ucx-II-leak.jpg

Thanks

  • Registered: 2022-09-17
  • Posts: 14

Re: White stuff leaking, should I return my UCX-II?

I notice the warranty seal sticker next to the screw.

Isn't that white stuff simply from the sticker that was originally onto the screw ?

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,783

Re: White stuff leaking, should I return my UCX-II?

Wipe it off with a bit of alcohol and see if it returns...

Regards
Daniel Fuchs
RME

RME Support's Website

  • Registered: 2019-05-06
  • Posts: 8

Re: White stuff leaking, should I return my UCX-II?

AboveAndBelow wrote:

I notice the warranty seal sticker next to the screw.

Isn't that white stuff simply from the sticker that was originally onto the screw ?

Didn't think about it but it could be

  • Registered: 2019-05-06
  • Posts: 8

Re: White stuff leaking, should I return my UCX-II?

RME Support wrote:

Wipe it off with a bit of alcohol and see if it returns...

Will do that. Thanks.
I hope it's just the sticker as mentiened by AboveAndBelow because it seems that RME is still suffering shortage. Fingers crossed