Topic: Issues with UCX II – Bitcrushing, Crackling, USB Errors & more...

Hi,
I recently bought a UCX II and I am having nothing but trouble with it.

Almost every time when I have a DAW running with Fireface ASIO (everything described here happens in Ableton, FL Studio, Pro Tools so i think DAW have nothing to it), after a while, a "bitcrush" effect appears on system sounds and other non-ASIO audio sources, such as Spotify playing in the background. Twice, this bitcrush effect even appeared on the audio coming directly from the DAW.

There are also strange crackling/popping sounds in the audio, for example, while listening to Spotify (with the DAW closed). This happens randomly. It occurs regardless of the buffer size setting. Once the artifacts start, the higher the sample rate and the lower the buffer size, the more frequent the crackling becomes. Then the error counter in the Fireface USB Settings keeps increasing. I’ve seen that other users have more detailed information there? Mine only shows something like "Errors: 0/350". Is this normal?
I checked this in LatencyMon and thought there was an issue with ACPI.sys (value ~9451). I tried connecting the UCX II via a separate PCI-E USB card, but that didn't help. I also tried booting Windows with different forced timer resolutions. DPC latency dropped to 200, but that didn't solve the problem either. I don't think DPC is strictly the rule here, because right now, as I'm writing this, Spotify has been playing for an hour with a buffer of 256 and LatencyMon shows around 10000 DPC, yet there is no crackling.

The buffer behavior in the DAW is also strange. Old projects struggle with stutters, freezing, and crackling, even with the buffer set to 2048 samples. On my old sound card, 128 samples (2.90 ms) was enough. Here, the latency is massive!

My Computer Specs:
OS: Windows 10
CPU: i9-12900k
GPU: RTX 3090
RAM: 32GB
Storage: 2x SSD
Previous Audio: Sound Blaster! Live 5.1 with kX drivers.

Please help. How is it possible that a $5 sound card worked with a minimal buffer and zero errors, while an expensive interface does not?

I also had the impression that everything worked fine when both the RME and the Live 5.1 were connected simultaneously, but I only tested that briefly, so I'm not 100% sure. The Live card was connected via a PCI-E to PCI adapter. I have thoroughly removed all bridge drivers and kX drivers since then.

Please help, I don't know what else to do.
I also have a question: should this interface run this hot? A thermal camera shows 40°C!

Best regards,
Kacper

Re: Issues with UCX II – Bitcrushing, Crackling, USB Errors & more...

As long you can hold it in your hand without burning the fingers, no worry.
40° no problem, don't cover it or put it between books, it shall stand free for heat dissipation.

please open the Fireface USB Settings dialog and tell the firmware version and driver version number.

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue

Re: Issues with UCX II – Bitcrushing, Crackling, USB Errors & more...

Driver date: 09.07.25
Driver revision: 1.276
Hardware Revision:   106


TotalMix FX version: 1.99 x64
SW Version: 36

Re: Issues with UCX II – Bitcrushing, Crackling, USB Errors & more...

Driver is up-to-date and firmware too. good.

For Windows search the forum for "optimize Windows"
There is plenty hints power settings, BIOS settings etc.
I can't list up as mac user I don't know details.

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue

Re: Issues with UCX II – Bitcrushing, Crackling, USB Errors & more...

Yes, I have read everything. I’ve set the Power Plan to the highest performance, updated all possible drivers, adjusted hardware interrupt priorities (IRQ), and changed the system timer settings (disabledynamictick), but nothing has helped.

Re: Issues with UCX II – Bitcrushing, Crackling, USB Errors & more...

Checking CC-mode ?

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue

Re: Issues with UCX II – Bitcrushing, Crackling, USB Errors & more...

Yes, that disables the Fireface ASIO driver - it eliminates some of the problems, but it also removes some of the functionality... However, I used the UCX II in CC mode for about an hour and didn't notice any crackling or bitcrush.

Re: Issues with UCX II – Bitcrushing, Crackling, USB Errors & more...

The test reveals the unit is in good shape the issues comes from the computer. There is hope.

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue

Re: Issues with UCX II – Bitcrushing, Crackling, USB Errors & more...

What is strange is that it plays mostly OK using ASIO and makes problems using WDM. There should not be a difference...

FF UCX II, Digiface USB, Babyface Pro FS

10

Re: Issues with UCX II – Bitcrushing, Crackling, USB Errors & more...

Yes, but I still have doubts about the ASIO driver and its buffer. How is it possible that even at the maximum buffer size, the project is full of crackling during playback, whereas the same project ran perfectly on my old sound card using kX ASIO at very low buffer settings?;(

11

Re: Issues with UCX II – Bitcrushing, Crackling, USB Errors & more...

It's all in your first post. Your USB port is failing big time. Might be the USB cable, the port, the overall system. USB errors in the Settings dialog can not be cured by bigger buffers.

Regards
Matthias Carstens
RME

12 (edited by ramses 2026-02-02 07:52:56)

Re: Issues with UCX II – Bitcrushing, Crackling, USB Errors & more...

Therefore, please try all USB 2 and USB 3 ports of your computer.

Keep the driver settings window open; only then are CRC checks of the driver running.
Watch whether the USB transport errors go away (CRC errors), only 0 CRC errors are acceptable.

If this doesn't solve the issue, try another USB 2 cable (see below) and retry all USB 2 and USB 3 ports.
Also, USB3 ports can be used as they contain pins for USB2 and USB3.

I would choose a quality cable and max 3m length.
USB2 allows 5m length, but I would choose 3m max to have some additional headroom.

Don't get an overpriced USB cable over €30; this is not necessary.
For over 10 years I've had good experiences with Lindy USB cables, which are a sweet spot for me in terms of quality and price.

You will surely have USB ports for a Type B plug; then use this cable:
https://www.lindy.de/3m-USB-2-0-Typ-A-a … ;ci=800501

If you have USB-C ports on your computer, you need this one additionally (I would avoid adapters):
https://www.lindy.de/3m-USB-2-0-Typ-C-a … ;ci=800501

First of all, it's important to find "any" USB 2, USB 3, or USB-C port on your system that works. A USB port coming from the Intel chipset is preferable; a port from a 3rd-party USB controller should work as well.
This information you can get from your mainboard manual.

Regarding the extra USB PCIe card: what PCIe slot of your mainboard did you use? Ideally, mount it into a PCIe slot with PCIe Lanes coming from the CPU, but also a PCIe slot with PCIe lanes coming from the chipset should work.

Regarding PCIe socket selection, ensure that the PCIe socket
1. uses free PCIe lanes that are not shared with other system components like a graphics card or an M.2-based NVMe card
2. matches the PCIe standards and amount of PCIe lanes needed
    A PCIe 2.0 USB PCIe card can be placed into any PCIe slot: 2.0, 3.0, 4.0
    A PCIe 3.0 USB PCIe card needs at least a PCIe 3.0 socket (or above)
    Critical is the amount of PCIe lanes in a socket; for an x4 card you need at least a PCIe x4 socket (or above)

You can get this kind of information from the manual of your mainboard.

A couple of questions:
- What mainboard do you have? What's the URL to the mainboard manual?
- Which extra USB PCIe card did you buy? Do you know the USB controller?
- Into which PCIe slot of your computer did you place it?

BR Ramses - HDSPe MADI FX, M-1620 Pro D, 12Mic, UFX III, ADI-2 Pro FS R BE, Nuendo 14, Win10 IoT Ent

13 (edited by ksz 2026-02-02 22:11:13)

Re: Issues with UCX II – Bitcrushing, Crackling, USB Errors & more...

I have already tested all the ports - both USB 2.0 and USB 3.2. I am using the original cable provided in the UCX II box. I also tested an original USB-C cable using an adapter as a trial - didn't work.
The USB card I used was a USB 3.0 card connected to a PCIe 5.0 x4 slot. Unfortunately, I don't remember the brand or which controller it used, as I don't have it right now. I also can't provide the exact motherboard model at the moment, but it is based on the Z690 chipset.
Which ones are the CRC errors? I only see what is shown in the attached screenshot.
https://i.imgur.com/ut4T3An.png
Right now, as I’m writing this, I’ve experienced numerous crackling noises from Spotify and previously from a DAW session with only a single drum sample - and the counter remained at zero. This is a change from before; at least previously, the counter actually registered the errors.

Re: Issues with UCX II – Bitcrushing, Crackling, USB Errors & more...

So you still have USB transport errors. Both numbers are counters. In the manual you see a screenshot with "0/0".

The cable from RME could be damaged.
I am not sure whether the combination of a USB-C cable with an adapter is solid enough.

I would get a Lindy quality cable to exclude the possibility of a cable problem.

BR Ramses - HDSPe MADI FX, M-1620 Pro D, 12Mic, UFX III, ADI-2 Pro FS R BE, Nuendo 14, Win10 IoT Ent

15

Re: Issues with UCX II – Bitcrushing, Crackling, USB Errors & more...

Today, I swapped the cable for one that worked perfectly with another interface, but it didn't help. It's the same situation I described before - the error counter stays at 0/0, but I hear frequent crackling. Btw why do other users see more diagnostic values in their settings than I do?

16 (edited by ramses 2026-02-04 20:42:06)

Re: Issues with UCX II – Bitcrushing, Crackling, USB Errors & more...

ksz wrote:

Today, I swapped the cable for one that worked perfectly with another interface, but it didn't help. It's the same situation I described before - the error counter stays at 0/0, but I hear frequent crackling. Btw why do other users see more diagnostic values in their settings than I do?

You mean more error counters? It's surely OS and driver dependent and most likely depends on what checks are available for USB 2 and USB 3 specific transport modes. I can only assume that as I have no driver development skill in that field.

BR Ramses - HDSPe MADI FX, M-1620 Pro D, 12Mic, UFX III, ADI-2 Pro FS R BE, Nuendo 14, Win10 IoT Ent

17

Re: Issues with UCX II – Bitcrushing, Crackling, USB Errors & more...

Yes, I've noticed that other users have readings like 0/3086/423/0/0, including crc values and so on. Does anyone have any other ideas why I'm getting so many crackles and pops? sad

18 (edited by ramses 2026-02-04 21:19:45)

Re: Issues with UCX II – Bitcrushing, Crackling, USB Errors & more...

Can be everything up to mainboard design, chipset, influence of graphic card or other drivers

BTW, you didn't deliver any information about
- Mainboard
- Details about BIOS settings that you used
- PCIe USB card and which USB controller
- LatencyMon results
- Maybe wrong energy profile
  In the energy profile maybe energy saving settings for USB and PCIe
- The type of your CPU with Intel Big / Little cores
  Windows 10 has not the latest and greates mechanisms built-in to distribute processes/threads to the proper P-/E-cores
  Workaround could be using Bitsums Process Lasso Pro
- Maybe a BIOS update could help
- Check for heat issues; not that throttling of CPU clock is causing this.

Its really difficult to troubleshoot this from the distance.
Find out the minimum amount of steps on how to reliably trigger / reproduce the issue of CRC errors and audio loss.
You need to be able to trigger the issue (be it CRC errors or audio loss) best in only a few steps and short amount of time.

Then perform a "vanilla" parallel installation of Windows and look whether the issues are still there or gone.

First check without any drivers installed if possible. Only DAW or application for audio playback.

Then install all needed drivers but one by one and re-measure with LatencyMon and check whether the error shows up again.

I would also perform a Macrium Disk image after each of the steps to be able to come back to previous state.

Along this way you can also double check different BIOS settings.
Also watch CPU temperature. CPUID HWMonitor can be useful for looking at that.
I am using gadgets for this.

Could also be issues with nVidia card.
To get rid of audio loss every 10-20 minutes I had to disable energy saving on the nVidia GPU using powermizer utility from a russian developer. But I had no USB transport errors when I had these issues.

Very difficult to say whats the root cause, its kind of detective work.
Best is to start with BIOS tunings (e.g. to turn off C-States) so that the CPU does not perform energy saving.
You might have to enable TURBO but for a test to disable SPEEDSTEP to get a constant CPU clock.
Constant CPU clock is better than changing clock.

You can take a look at my blog article to get some additional information how I installed and fine tuned Windows 10.
You find there LatencyMon measuring as well for comparison.
https://www.tonstudio-forum.de/blog/ent … lts-en-de/

BR Ramses - HDSPe MADI FX, M-1620 Pro D, 12Mic, UFX III, ADI-2 Pro FS R BE, Nuendo 14, Win10 IoT Ent

19 (edited by Kubrak 2026-02-04 21:52:18)

Re: Issues with UCX II – Bitcrushing, Crackling, USB Errors & more...

As you have Intel´s big-little, you may try to switch off little cores in BIOS. Or use SW Lasso.

FF UCX II, Digiface USB, Babyface Pro FS