Topic: Issues with UCX II – Bitcrushing, Crackling, USB Errors & more...
Hi,
I recently bought a UCX II and I am having nothing but trouble with it.
Almost every time when I have a DAW running with Fireface ASIO (everything described here happens in Ableton, FL Studio, Pro Tools so i think DAW have nothing to it), after a while, a "bitcrush" effect appears on system sounds and other non-ASIO audio sources, such as Spotify playing in the background. Twice, this bitcrush effect even appeared on the audio coming directly from the DAW.
There are also strange crackling/popping sounds in the audio, for example, while listening to Spotify (with the DAW closed). This happens randomly. It occurs regardless of the buffer size setting. Once the artifacts start, the higher the sample rate and the lower the buffer size, the more frequent the crackling becomes. Then the error counter in the Fireface USB Settings keeps increasing. I’ve seen that other users have more detailed information there? Mine only shows something like "Errors: 0/350". Is this normal?
I checked this in LatencyMon and thought there was an issue with ACPI.sys (value ~9451). I tried connecting the UCX II via a separate PCI-E USB card, but that didn't help. I also tried booting Windows with different forced timer resolutions. DPC latency dropped to 200, but that didn't solve the problem either. I don't think DPC is strictly the rule here, because right now, as I'm writing this, Spotify has been playing for an hour with a buffer of 256 and LatencyMon shows around 10000 DPC, yet there is no crackling.
The buffer behavior in the DAW is also strange. Old projects struggle with stutters, freezing, and crackling, even with the buffer set to 2048 samples. On my old sound card, 128 samples (2.90 ms) was enough. Here, the latency is massive!
My Computer Specs:
OS: Windows 10
CPU: i9-12900k
GPU: RTX 3090
RAM: 32GB
Storage: 2x SSD
Previous Audio: Sound Blaster! Live 5.1 with kX drivers.
Please help. How is it possible that a $5 sound card worked with a minimal buffer and zero errors, while an expensive interface does not?
I also had the impression that everything worked fine when both the RME and the Live 5.1 were connected simultaneously, but I only tested that briefly, so I'm not 100% sure. The Live card was connected via a PCI-E to PCI adapter. I have thoroughly removed all bridge drivers and kX drivers since then.
Please help, I don't know what else to do.
I also have a question: should this interface run this hot? A thermal camera shows 40°C!
Best regards,
Kacper
