Topic: Issues connecting to rme-audio.de

Trying to connect with Firefox, and get:
Did Not Connect: Potential Security Issue

Firefox detected a potential security threat and did not continue to rme-audio.de because this website requires a secure connection.

What can you do about it?

rme-audio.de has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.


Similar issue with Chrome

Re: Issues connecting to rme-audio.de

Me too. Further information after clicking on Advanced...:

Websites prove their identity via certificates. Firefox does not trust this site because it uses a certificate that is not valid for rme-audio.de. The certificate is only valid for rme.jamp.info.
 
Error code: SSL_ERROR_BAD_CERT_DOMAIN
 
View Certificate

Re: Issues connecting to rme-audio.de

The site is currently under construction and should be back online soon.

4 (edited by IV 2026-03-03 11:41:00)

Re: Issues connecting to rme-audio.de

same problem... Is there an alternative source to download the latest drivers for a MADIface USB? I'm stuck and can't install the new card that just arrived in the studio.

Re: Issues connecting to rme-audio.de

Website is down indeed, please be patient

Regards
Daniel Fuchs
RME

Re: Issues connecting to rme-audio.de

Up and running again, many thanks

7

Re: Issues connecting to rme-audio.de

We updated our content management system. At the same time we moved the server, which required adjusting DNS entries. As usual something went wrong so it took some time, and we're still working on smaller details today.

Regards
Matthias Carstens
RME

Re: Issues connecting to rme-audio.de

i bought a 2k$ product from you and its been 2 days since i cant use it cuz your site is down. very unprofesional. if u wanted to move the site u should have set a temporary one so people can use it

Re: Issues connecting to rme-audio.de

The website is working fine and it was back after a few hours yesterday.

Regards
Daniel Fuchs
RME

Re: Issues connecting to rme-audio.de

no its not. in Romania is not working

Re: Issues connecting to rme-audio.de

Try a different DNS, google how to if needed

Vincent, Amsterdam
https://soundcloud.com/thesecretworld
BFpro fs, 2X HDSP9652 ADI-8AE, 2X HDSP9632

Re: Issues connecting to rme-audio.de

i tried from several pc and on differnt internet networks. it dosent work. and its a website. it should work with out me doing something

13 (edited by vinark 2026-03-04 15:28:21)

Re: Issues connecting to rme-audio.de

If the DNS is not updated in your country that is beyond RME. Just try it, I am trying to help and not from RME!
Just to be certain here is the link https://rme-audio.de/home.html

Vincent, Amsterdam
https://soundcloud.com/thesecretworld
BFpro fs, 2X HDSP9652 ADI-8AE, 2X HDSP9632

Re: Issues connecting to rme-audio.de

i did change the dns and still the same. im telling u its a rme problem. how come some many sites migrate serves and dont have problems and now its a pb on my end? it a pb on rme end

Re: Issues connecting to rme-audio.de

It is working here. This is a a very nice and helpful comunity with real people also from RME. No one is blaming you. Did you try googles dns 8.8.8.8?

Vincent, Amsterdam
https://soundcloud.com/thesecretworld
BFpro fs, 2X HDSP9652 ADI-8AE, 2X HDSP9632

Re: Issues connecting to rme-audio.de

yes. i did the 8888 and secondary 8844. what is weird is that the solution is that people from a whole country needs to change dns? smile)))

Re: Issues connecting to rme-audio.de

But did it help? I am not saying this IS the problem, just that it might be. Who knows? In Greece on vacation, I got a month old page for a dutch website. Nothing helped and the compagny had to help me by email. If you say what driver you need I could post a link here.

Vincent, Amsterdam
https://soundcloud.com/thesecretworld
BFpro fs, 2X HDSP9652 ADI-8AE, 2X HDSP9632

Re: Issues connecting to rme-audio.de

still dosent work. i need the mac drivers and flash update for fireface ucxii. the links on the site dosent work if thats what u wanna post? and im getting mad cuz i have alot of work do , i lose money because of this and no admin did really try to help

19

Re: Issues connecting to rme-audio.de

Just to add, it's not working in Serbia either.
Cheers!

Re: Issues connecting to rme-audio.de

how about an admin does his job and givea a fuck about me? this is getting out of hand and rme seems to not care

Re: Issues connecting to rme-audio.de

https://rme-audio.de/downloads/driver_usbdk_mac_427.zip
https://rme-audio.de/downloads/fut_usb_mac.zip

Vincent, Amsterdam
https://soundcloud.com/thesecretworld
BFpro fs, 2X HDSP9652 ADI-8AE, 2X HDSP9632

22

Re: Issues connecting to rme-audio.de

alexandru.chr wrote:

how about an admin does his job and givea a fuck about me? this is getting out of hand and rme seems to not care

Man, relax, people are trying to help, show some respect.
I've been using RME for 20 years and these problems with site happened maybe couple of times for 20 years,
so this is not a big deal, it will be sorted out.

Re: Issues connecting to rme-audio.de

Elf wrote:
alexandru.chr wrote:

how about an admin does his job and givea a fuck about me? this is getting out of hand and rme seems to not care

Man, relax, people are trying to help, show some respect.
I've been using RME for 20 years and these problems with site happened maybe couple of times for 20 years,
so this is not a big deal, it will be sorted out.

Thanks Elf!

Vincent, Amsterdam
https://soundcloud.com/thesecretworld
BFpro fs, 2X HDSP9652 ADI-8AE, 2X HDSP9632

Re: Issues connecting to rme-audio.de

how can i show respect when admins dont care about what is happening here and theu give generic answers like the site is up and dont try to see if the clients have solved the problem. so they are very unprofesional and i have to be the chill one. get a grip on reality

Re: Issues connecting to rme-audio.de

to the guy who sent me the link: thank you but if the site dosent work those link dont work either

26 (edited by vinark 2026-03-04 16:03:58)

Re: Issues connecting to rme-audio.de

There are no admins here, only clients and people who WORK at RME, so they are not glued to the internet but working. And even then, the internet is an out of control beast, it is next to impossible the fix something that is working but not in some countries. They don't have control over all internet providers and backbones. So chill not for our sake (the helpful ones) but for yourselve! And also be clear what exactly does not work. From your last post I got the impression that you could reach their site, but the downloads dont work?

But I feel your pain!

Vincent, Amsterdam
https://soundcloud.com/thesecretworld
BFpro fs, 2X HDSP9652 ADI-8AE, 2X HDSP9632

Re: Issues connecting to rme-audio.de

the site just wont load. it sais its down. u guy who said is admin just posted that the site up. thats why i keep saing about them. i guess ill just return the product. i lost a lot of money today cuz i could not work. ty rme

Re: Issues connecting to rme-audio.de

This site can’t be reached
rme-audio.de took too long to respond.
Try:

Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_TIMED_OUT

Re: Issues connecting to rme-audio.de

alexandru.chr wrote:

This site can’t be reached
rme-audio.de took too long to respond.
Try:

Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_TIMED_OUT

Yes. And did you check the proxy and the firewall?

Re: Issues connecting to rme-audio.de

alexandru.chr wrote:

how can i show respect when admins dont care about what is happening here and theu give generic answers like the site is up and dont try to see if the clients have solved the problem. so they are very unprofesional and i have to be the chill one. get a grip on reality

You better stop whining and stop trolling. DNS records propagate gradually and can take anywhere from 8 to 48 hours to update. It's how it works and RME have no means to help it.

At least for me the site works since this morning regardless of which DNS servers I use and regardless if I connect via my ISP or via one of my VPS abroad.

Fireface UCX II + ARC USB > ADI-2 Pro FS R BE > Neumann KH 750 DSP + MA 1 > KH 120 A

Re: Issues connecting to rme-audio.de

alexandru.chr wrote:

i bought a 2k$ product from you and its been 2 days since i cant use it cuz your site is down. very unprofesional. if u wanted to move the site u should have set a temporary one so people can use it

Is it working now ?
If not, tell what you need, I can upload a driver or whatever to a server and provide a download link.

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue

Re: Issues connecting to rme-audio.de

For the record, I'm just a forum admin, not a website admin. We're investigating if anything can be done from our side.
I've uploaded 4.27 here:
https://c.web.de/@982794607664300778/8n … sJyEHaW8rA

Regards
Daniel Fuchs
RME

Re: Issues connecting to rme-audio.de

Download link works and the RME website is online
cheers from Zürich

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue

Re: Issues connecting to rme-audio.de

Still not working in Canada

Cubase, FF400, Babyface Pro FS, PC, Cubase Pro 15, Wavelab

Re: Issues connecting to rme-audio.de

lifeguardlloyd wrote:

Still not working in Canada

Can you ping the domain?

Regards
Daniel Fuchs
RME

Re: Issues connecting to rme-audio.de

RME Support wrote:
lifeguardlloyd wrote:

Still not working in Canada

Can you ping the domain?

In command prompt it does not recognise the domain.

https://www.rme-usa.com/products.html

https://rme-audio.de/downloads.html

C:\Users\Admin>ping https://rme-audio.de/downloads.html
Ping request could not find host https://rme-audio.de/downloads.html. Please check the name and try again.

Cubase, FF400, Babyface Pro FS, PC, Cubase Pro 15, Wavelab

Re: Issues connecting to rme-audio.de

RME Support wrote:
lifeguardlloyd wrote:

Still not working in Canada

Can you ping the domain?

C:\Users\Admin>ping https://rme-audio.de/home.html
Ping request could not find host https://rme-audio.de/home.html. Please check the name and try again.

Cubase, FF400, Babyface Pro FS, PC, Cubase Pro 15, Wavelab

38 (edited by ramses 2026-03-04 23:55:17)

Re: Issues connecting to rme-audio.de

lifeguardlloyd wrote:
RME Support wrote:

Can you ping the domain?

C:\Users\Admin>ping https://rme-audio.de/home.html
Ping request could not find host https://rme-audio.de/home.html. Please check the name and try again.

You can't ping a complete URL, you can only ping the host/domain portion of the URL string:

C:\WINDOWS\system32>ping rme-audio.de

Ping wird ausgeführt für rme-audio.de [83.138.85.194] mit 32 Bytes Daten:
Antwort von 83.138.85.194: Bytes=32 Zeit=15ms TTL=58
Antwort von 83.138.85.194: Bytes=32 Zeit=14ms TTL=58
Antwort von 83.138.85.194: Bytes=32 Zeit=14ms TTL=58
Antwort von 83.138.85.194: Bytes=32 Zeit=15ms TTL=58

Ping-Statistik für 83.138.85.194:
    Pakete: Gesendet = 4, Empfangen = 4, Verloren = 0
    (0% Verlust),
Ca. Zeitangaben in Millisek.:
    Minimum = 14ms, Maximum = 15ms, Mittelwert = 14ms

BR Ramses - HDSPe MADI FX, M-1620 Pro D, 12Mic, UFX III, ADI-2 Pro FS R BE, Nuendo 14, Win10 IoT Ent

Re: Issues connecting to rme-audio.de

For Mac users

use the Terminal

same code : ping rme-audio.de
enter

you have to stop manually by control - c

M1-Tahoe, Madiface Pro, Digiface USB, Babyface silver and blue

Re: Issues connecting to rme-audio.de

Drivers are also on the US site in case that works.
https://www.rme-usa.com/fireface-ucx-ii.html

Re: Issues connecting to rme-audio.de

waedi wrote:

For Mac users

use the Terminal

same code : ping rme-audio.de
enter

you have to stop manually by control - c


C:\Users\Admin>ping rme-audio.de

Pinging rme-audio.de [83.138.85.194] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 83.138.85.194:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Cubase, FF400, Babyface Pro FS, PC, Cubase Pro 15, Wavelab

Re: Issues connecting to rme-audio.de

mrkahuna wrote:

Drivers are also on the US site in case that works.
https://www.rme-usa.com/fireface-ucx-ii.html

Wish I had thought of this when trying to download drivers for my shiny new 802FS, sitting like a brick on my desktop while I cursed myself for not downloading the drivers before taking delivery.

All up and running well having had quite an ordeal finding an interface that measured up to my 24 year old Metric Halo 2882 with 3d card. And noisy caps.

Re: Issues connecting to rme-audio.de

mrkahuna wrote:

Drivers are also on the US site in case that works.
https://www.rme-usa.com/fireface-ucx-ii.html

The actual driver links still point to .de

Regards
Daniel Fuchs
RME

Re: Issues connecting to rme-audio.de

RME Support wrote:
mrkahuna wrote:

Drivers are also on the US site in case that works.
https://www.rme-usa.com/fireface-ucx-ii.html

The actual driver links still point to .de

Ah, I didn’t check that deep.
I’ve always wondered why there’s a separate US site.

45

Re: Issues connecting to rme-audio.de

I also pinged it:

Pinging rme-audio.de [83.138.85.194] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 83.138.85.194:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Re: Issues connecting to rme-audio.de

Pinging rme-audio.de [83.138.85.194] with 32 bytes of data:
Reply from 83.138.85.194: bytes=32 time=35ms TTL=247
Reply from 83.138.85.194: bytes=32 time=61ms TTL=247
Reply from 83.138.85.194: bytes=32 time=41ms TTL=247
Reply from 83.138.85.194: bytes=32 time=31ms TTL=247

Ping statistics for 83.138.85.194:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 31ms, Maximum = 61ms, Average = 42ms

From Netherlands, so very weird

Vincent, Amsterdam
https://soundcloud.com/thesecretworld
BFpro fs, 2X HDSP9652 ADI-8AE, 2X HDSP9632

47 (edited by ramses 2026-03-05 14:45:49)

Re: Issues connecting to rme-audio.de

@Elf: If you can't ping the same IP, then you have a routing problem; ask your ISP.
Routing in the internet is asynchronous and can take another way back for the return packets; an issue can be quite complex.
Ask your provider.

BR Ramses - HDSPe MADI FX, M-1620 Pro D, 12Mic, UFX III, ADI-2 Pro FS R BE, Nuendo 14, Win10 IoT Ent

48 (edited by east-power1130 2026-03-06 02:23:37)

Re: Issues connecting to rme-audio.de

It cannot be accessed from Japan either.

PING rme-audio.de (83.138.85.194): 56 data bytes
Request timeout for icmp_seq 0


Request timeout for icmp_seq 64
^C
--- rme-audio.de ping statistics ---
66 packets transmitted, 0 packets received, 100.0% packet loss

Re: Issues connecting to rme-audio.de

Elf wrote:

I also pinged it:

Pinging rme-audio.de [83.138.85.194] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 83.138.85.194:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Where are you located?

Regards
Daniel Fuchs
RME

50

Re: Issues connecting to rme-audio.de

RME Support wrote:
Elf wrote:

I also pinged it:

Pinging rme-audio.de [83.138.85.194] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 83.138.85.194:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Where are you located?

Serbia.