Topic: Fireface Mixer won't open

If I try to open Fireface mixer from the dock, or from the finder, it won't open. It'll only open if my UCX is turned off and unplugged, then plugged back in and turned on, at which point the mixer opens automatically.

I'm running OS X 10.7.4 on a 3.33 GHz 6-core, w/ 24 Gigs of ram. My boot drive is an OWC Mercury Accelsior PCI-e SSD, and that's where the app is installed.

I tried the latest driver from the RME site but that doesn't work any better than the driver that shipped with the unit.

I suspect there's an issue with power regulation/detection, in that I notice the UCX display remain lit up even when the unit is turned off. Possibly the power circuits are confusing the mixer program when it looks for a device? Whatever, something is not working as it should.

A moderately serious issue.

2

Re: Fireface Mixer won't open

FireWire or USB? External power supply or bus power?

Regards
Matthias Carstens
RME

Re: Fireface Mixer won't open

MC wrote:

FireWire or USB? External power supply or bus power?

Firewire. Using external power. But since you ask, I'll try using only bus power.

Also, I downloaded and installed the latest firmware from your site. (Installation worked correctly as, per the instructions, I installed the USB drivers and connected that way.) Had downloaded and installed the latest driver, too, but rolled it back to the version that had shipped with the unit.

The USB settings, btw, will open no problem. It's the firewire settings and firewire mixer that are affected.

At worst the workaround is to just access the mixer each time I power on the UCX, but all things being equal I think the software should be accessible anytime the mixer is already running. In other words, I should be able to close the mixer program and then reopen it, provided the unit remains powered on.

In any case the sound quality is outstanding. Simply outstanding.

A couple other comments:

A lot of work went into producing a nice, spiral bound manual. That manual then should be written more clearly. Use a subheading, for example, titled "Routing" to explain how to route signals. Probably for you, and for longer time RME users, it's just obvious, but for others not so much. It's a real selling point to be able to say "It's easy to use and extremely powerful mixer software," but if people look at it and think "it's complicated and intimidating and I can't figure it out" they'll be less likely to buy a unit.

Speaking of packaging, the physical packaging -- the box the UCX came in-- was beautiful. Very well done on that score.

The unit itself is constructed to a high level of precision, with two exceptions. The power attachment point seems flimsy and ill-fitting. The jack fits into the socket, but only after a little bit of fidding, and it seems ready to fall out at any time. Similarly, the front XLR jacks seem to me a bit loose fitting. They manage a positive lock on an XLR cable but the cable still wiggles around quite a bit. I would try to make that a more snug fit.

Otherwise, once I've gotten used to the unit, I look forward very much to using it for my weekly podcast.

And, hopefully, drivers will be compatible with Mountain Lion!!

Re: Fireface Mixer won't open

georgekenney wrote:

Firewire. Using external power. But since you ask, I'll try using only bus power.

Also, I downloaded and installed the latest firmware from your site. (Installation worked correctly as, per the instructions, I installed the USB drivers and connected that way.) Had downloaded and installed the latest driver, too, but rolled it back to the version that had shipped with the unit.

The USB settings, btw, will open no problem. It's the firewire settings and firewire mixer that are affected.

Bit of a contradiction here... Have you got both USB and FW connected maybe?


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

Re: Fireface Mixer won't open

RME Support wrote:

Bit of a contradiction here... Have you got both USB and FW connected maybe?


Regards
Daniel Fuchs
RME

Am using firewire. Per instructions for firmware update I installed the USB driver and connected w/ USB for the firmware update. But that was only for the update. There is now no USB connection, only firewire.

Re: Fireface Mixer won't open

If there is no USB connection, then I see no reason for the USB settings to open... Something is not quite right here... HeadScratch

Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

Re: Fireface Mixer won't open

RME Support wrote:

If there is no USB connection, then I see no reason for the USB settings to open... Something is not quite right here... HeadScratch

Regards
Daniel Fuchs
RME

Yes, my thoughts exactly.

To reiterate, and I've just done this a moment ago, after updating the drivers to the latest version from this website. Firmware, per above, also up to date. OK. UCX is powered down, connected only by firewire. No bus power evident from firewire. Power adapter plugged into unit. When I power on the unit two software icons appear as open programs on the right side of my dock: Fireface USB Settings and Totalmix. Clicking on Totalmix opens it up, seems to work normally. Clicking on Fireface USB Settings opens it up also, and it seems to work normally. With UCX still powered up I close both programs. When I click on Fireface USB Settings to open it up again, it does. But when I click on Fireface Settings (which is, if I understand correctly, the firewire settings connection) nothing happens and the program won't open. But now, when I click on Totalmix, it does open. On that, perhaps a firmware/driver combination? I thought, btw, that the new driver overwrites the old one, but evidently it leaves Fireface Mixer in place? Fireface Mixer still won't open, but that's not a problem if Totalmix is opening normally...

Not sure if this helps, but that's what's happening.

Re: Fireface Mixer won't open

The older Fireface mixer won't open and can be deleted.


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

Re: Fireface Mixer won't open

RME Support wrote:

The older Fireface mixer won't open and can be deleted.


Regards
Daniel Fuchs
RME

OK. Done. But what about the program "Firefox USB Settings" popping up when I turn the unit on? And will this program change the settings even when only connected by firewire?

10

Re: Fireface Mixer won't open

The USB settings popping up when powering the unit is normal - but not so when the current connection is FireWire. We will check that.

Regards
Matthias Carstens
RME

Re: Fireface Mixer won't open

MC wrote:

The USB settings popping up when powering the unit is normal - but not so when the current connection is FireWire. We will check that.

Just to repeat to ensure clarity -- no USB cable is connected, only firewire.

12

Re: Fireface Mixer won't open

We were not able to reproduce this behaviour, nor does the source code give any explanation. Please list the exact version numbers of your FW and USB driver, and the firmware version of the UCX (standard disclaimer: note that 'latest' is not a valid reply).

And is this is a real Mac or a Hackintosh?

Regards
Matthias Carstens
RME

Re: Fireface Mixer won't open

MC wrote:

We were not able to reproduce this behaviour, nor does the source code give any explanation. Please list the exact version numbers of your FW and USB driver, and the firmware version of the UCX (standard disclaimer: note that 'latest' is not a valid reply).

And is this is a real Mac or a Hackintosh?

Not a Hackintosh. A new -- purchased directly from Apple -- Mac Pro hex core. As stated above, boot drive is an OWC Mercury Accelsior PCI-e SSD, and that's where the app is installed.

The Fireface USB Settings that pops up is ver. 1.64 and Totalmix is ver. .0983. Firmware update is Fireface USB Update 2.74.

14

Re: Fireface Mixer won't open

There you have it. The latest USB driver is 1.73. Since 1.65 the launch agent is different.

Regards
Matthias Carstens
RME

Re: Fireface Mixer won't open

MC wrote:

There you have it. The latest USB driver is 1.73. Since 1.65 the launch agent is different.

Well, as far as I know it's from fireface_x86.zip -- so where is this 1.73 driver located?!

Re: Fireface Mixer won't open

MC wrote:

There you have it. The latest USB driver is 1.73. Since 1.65 the launch agent is different.

Alright. So I found ver. 1.73 of Fireface USB Settings. Installed it. Great. When I power up the UCX what happens? The Fireface USB Settings pops up. Excuse me if I'm not expressing this clearly enough, but since I'm using a firewire interface only, isn't the firewire settings supposed to pop up, not the Fireface USB Settings?!

And, btw, I thought perhaps the firewire drivers hadn't installed properly so I went to reinstall them but a prompt said it had to wait for a "prior installation to complete." I had to force quit the installation. This, in turn, prompted a machine message asking to send a fail message to Apple for analysis. Then, after a machine reboot I was able to reinstall the firewire drivers. But I don't think that made any difference.

17

Re: Fireface Mixer won't open

All we say is:
- the Fireface Mixer will not work with the UCX (that is the old TotalMix for Fireface 400/800)
- with both FireWire and USB driver installed, using their latest versions, the wrong Settings error does not happen for us.

That brings me to fireface_x86.zip. That is indeed the FireWire driver package, but which version did you install? The latest on our website is 3.09. An older one might cause that trouble as well.

It could also be that the whole driver installation is a bit messed up now and you might be able to clear it by deinstalling the drivers manually as explained in the manual prior to reinstalling the latest versions. Even better: as you needed USB only for the firmware update you could remove the driver without reinstalling it.

Regards
Matthias Carstens
RME

Re: Fireface Mixer won't open

MC wrote:

All we say is:
- the Fireface Mixer will not work with the UCX (that is the old TotalMix for Fireface 400/800)
- with both FireWire and USB driver installed, using their latest versions, the wrong Settings error does not happen for us.

That brings me to fireface_x86.zip. That is indeed the FireWire driver package, but which version did you install? The latest on our website is 3.09. An older one might cause that trouble as well.

It could also be that the whole driver installation is a bit messed up now and you might be able to clear it by deinstalling the drivers manually as explained in the manual prior to reinstalling the latest versions. Even better: as you needed USB only for the firmware update you could remove the driver without reinstalling it.

Yes, I installed 3.09 -- "the latest" on your site.

Before I go messing around with manually deinstalling the drivers and removing the USB driver please tell me whether the USB Settings will be remembered by the UCX. In other words, if I want to change the settings could I turn the unit off, disconnect firewire, connect USB, power up, change settings with the USB settings software, close the program, power down, disconnect USB, reconnect firewire, and have the settings remain the same?

I'm uncertain what settings "stick."

Re: Fireface Mixer won't open

FIXED. BUT...

OK, after deleting and reinstalling both USB and firewire I've now got it working.

But, here's an odd thing: Using firewire bus power only the polarity of the power switch is now reversed. "On" is "off" and "off" is "on." Maybe this has something to do with the software glitches?

20

Re: Fireface Mixer won't open

The power switch is correctly labeled, but might require a bit thinking :-)

Regarding the settings - they are remembered but overwritten the next time you start the computer with the ones stored in there. Note that these settings can also be set from the front panel display, with some exceptions when online (like sample rate).

Regards
Matthias Carstens
RME