1 Topic by Yllet (edited by Yllet 2011-07-19 00:24:00)

  • Yllet
  • Yllet
  • AD/DA expert
  • Offline
  • Registered: 2010-12-27
  • Posts: 34

Topic: FF400 - Out of control - Picture included

Still having some trouble with my ff400. (Had some blue screens before, only when using the ff400, sound gone etc...)

Was working on a project today in Cubase and "bam" sound gone. Checked totalmix and it looked totally crazy, with meters moving and so on... (check picture)

I have been trying 3 different firewire chipsets (all texas instruments) pci, pcie and internal and 3 total clean installs of windows as well... Problems still

http://jon.rinneby.se/bilder/ff400_out_of_control.png

I might have a faulty device? Overheating?


System
---------
Firmware 1.7
Latest drivers
Pci firewire - texas instruments
Windows 7 64 sp1
i5 2500+
Gigabyte ud3-b3
8gb ram
Legacy driver (tried ti driver and original driver as well)

http://jon.rinneby.se/studio
http://www.facebook.com/turnoffyourtelevision

Yllet's Website

  • Alroy
  • New member
  • Offline
  • Registered: 2011-07-18
  • Posts: 7

Re: FF400 - Out of control - Picture included

Hey i have the exact same problem ... Does your RME emit a loud high tone too after it does this bug ?

3 Reply by Yllet (edited by Yllet 2011-07-18 23:39:19)

  • Yllet
  • Yllet
  • AD/DA expert
  • Offline
  • Registered: 2010-12-27
  • Posts: 34

Re: FF400 - Out of control - Picture included

Alroy wrote:

Hey i have the exact same problem ... Does your RME emit a loud high tone too after it does this bug ?

You mean the unit it self? Nop not that i heard. totally quiet...

What system/specs are you running?

/Jon

http://jon.rinneby.se/studio
http://www.facebook.com/turnoffyourtelevision

Yllet's Website

  • Alroy
  • New member
  • Offline
  • Registered: 2011-07-18
  • Posts: 7

Re: FF400 - Out of control - Picture included

My hardware :

Intel i7 920 @ 2.66 overclocked @ 3.00
Gigabyte Ex 58 Ud5
Nvidia Gforce 9800 GT
6 gb corsair dominator
Screen : Samsung Full hd T.V 40 inch
or LG 24 inch

In fact, i had this exact problem before it started not to be detected anymore by the firewire slot and i had this with high pitched noise ... Maybe a windows 7 specific issue ...

  • From: Stockholm, Sweden
  • Registered: 2007-10-22
  • Posts: 84

Re: FF400 - Out of control - Picture included

Did you try another FW cable?

Mats Helgesson
http://www.livingsound.se

MatsHelgesson's Website

  • Yllet
  • Yllet
  • AD/DA expert
  • Offline
  • Registered: 2010-12-27
  • Posts: 34

Re: FF400 - Out of control - Picture included

MatsHelgesson wrote:

Did you try another FW cable?

Yepp tried original RME cable and a Belkin one, had trouble with both... Havent tried changing in some time though...

/Jon

http://jon.rinneby.se/studio
http://www.facebook.com/turnoffyourtelevision

Yllet's Website

  • Registered: 2008-01-01
  • Posts: 3,025

Re: FF400 - Out of control - Picture included

Concerning the Blue Screens make sure to use the "High Performance" power profile, not the default "Balanced" one. This should not be connected with your main issue though.

  • Yllet
  • Yllet
  • AD/DA expert
  • Offline
  • Registered: 2010-12-27
  • Posts: 34

Re: FF400 - Out of control - Picture included

Timur wrote:

Concerning the Blue Screens make sure to use the "High Performance" power profile, not the default "Balanced" one. This should not be connected with your main issue though.

I've always been using the high performance profile. Thanks for trying to help.

/Jon

http://jon.rinneby.se/studio
http://www.facebook.com/turnoffyourtelevision

Yllet's Website

9 Reply by Yllet (edited by Yllet 2011-07-19 21:14:17)

  • Yllet
  • Yllet
  • AD/DA expert
  • Offline
  • Registered: 2010-12-27
  • Posts: 34

Re: FF400 - Out of control - Picture included

Got a new firewire cable today, just to be sure. Firewire rebooted by it self in the middle of a project, after some hours of work. sad

It must be a faulty device? I have tried it on 2 different computers, and 3 different firewire cards and 3 different cables, as well as windows xp and windows 7 32/64, with all new drivers etc...

Tried ti firewire-driver, windows 7 and legacy...

There is really nothing more i can try hmm My reseller won't change it for a new one, he must send it away to tech support bla bla, and he can't lend me a new ff400.

Feels like i'm really out of luck now. Help?

/Jon

http://jon.rinneby.se/studio
http://www.facebook.com/turnoffyourtelevision

Yllet's Website

10 Reply by neirbod (edited by neirbod 2011-07-20 14:00:25)

  • From: Washington DC, USA
  • Registered: 2007-08-06
  • Posts: 442

Re: FF400 - Out of control - Picture included

Yllet,

You have tried everything I can think of except for one.  You mentioned that you have the latest drivers, but have you checked that you have the latest firmware?

If a firmware update doesn't work, I think you need to send it away to get repaired.  A list of contacts for each country is here, including two for Sweden:
http://www.rme-audio.de/en_support.php? … ope#sweden

I had good luck with the RME service representative in the USA, although it took 2 weeks to get the unit back to me.

Good luck.

  • Yllet
  • Yllet
  • AD/DA expert
  • Offline
  • Registered: 2010-12-27
  • Posts: 34

Re: FF400 - Out of control - Picture included

neirbod wrote:

Yllet,

You have tried everything I can think of except for one.  You mentioned that you have the latest drivers, but have you checked that you have the latest firmware?

If a firmware update doesn't work, I think you need to send it away to get repaired.  A list of contacts for each country is here, including two for Sweden:
http://www.rme-audio.de/en_support.php? … ope#sweden

I had good luck with the RME service representative in the USA, although it took 2 weeks to get the unit back to me.

Good luck.

Thanks, I'm using firmwire 1.7 since day 1 actually smile But when i try to update it windows says the program dosn't respond after a few seconds or so. But the upgrade is performed anyway, and the program tells me the firmware update is complete.

If i try the update again diretly after, it "looks normal"

/Jon

http://jon.rinneby.se/studio
http://www.facebook.com/turnoffyourtelevision

Yllet's Website

  • From: Washington DC, USA
  • Registered: 2007-08-06
  • Posts: 442

Re: FF400 - Out of control - Picture included

How long have you had the FF400?  Did this error happen immediately, or did it initially work correctly?  If this is a brand new unit I don't know why your dealer could not simply replace it.

If your dealer won't replace the unit, I think you need to send it out for repair.  Hopefully it will not take too long.

  • From: Bainbridge Island, WA US
  • Registered: 2007-10-05
  • Posts: 156

Re: FF400 - Out of control - Picture included

Yllet,
I have seen spikes in my system similar to those in your photo.  For me, they seem to be caused by clocking errors.

Is it possible you are losing WC sync?  Have you checked your Fireface Settings dialog box to make sure you have "lock" on all your inputs?