• Registered: 2012-04-07
  • Posts: 6

Topic: Babyface driver installation problems on WIN 7 / OS X 10.6

I've just purchased the Babyface and im already having trouble with it getting starting.


Problem on Win 7 (laptop)

Im using a brand new laptop and i started with connecting the babyface to it.
The trouble starts already when it says "was unable to install  the driver". I even went to the 'Device Manager' to update the driver but it said the same thing that i wasnt able to do so.
When i opened the device manager it had placed the babyface under the "other devices"  and had a yellow icon on it.
(keep in mind that the babyface it self is working with all the lights on it, i can use all the buttons on etc.)



Problem on OS X 10.6 (Imac 2009)

Right after when i was done with installing the driver for babyface it did give message where it said something with; "Wasnt installed properly" but it did seem to work perfectly when i rebooted my Imac.

The other problem I bumped into was that when i started my Imac up it did tell me to re-start my Imac again of some problems. ( it has happened twice now) Something is wired here. On one said it tells me that there is a problem on the other hand its working properly.

Has any body experinced these kind of problems too, can somebody help me out?


P.T I still have warranty of 2 years and 14 days of returning it.

  • Jeff
  • Jeff
  • Moderator
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  • From: USA
  • Registered: 2007-05-21
  • Posts: 4,667

Re: Babyface driver installation problems on WIN 7 / OS X 10.6

Win 7: Are you following these instructions? http://www.rme-audio.de/forum/viewtopic.php?id=732
The wording is a bit different in places for Win 7, but the steps are the same.

OS X: Sounds like a disk permissions error. Try again after you trash the driver files, reboot, empty trash, then run Repair Disk Permissions on your Macintosh HD (/Applications/Utilities/Disk Utility).

Regards,
Jeff Petersen
Synthax Inc.

Jeff's Website

3 Reply by Soundpip (edited by Soundpip 2012-04-09 21:53:37)

  • Registered: 2012-04-07
  • Posts: 6

Re: Babyface driver installation problems on WIN 7 / OS X 10.6

WIN 7:
The problem has been solved. I had to install the driver manually :-)

OS X:


I've done the following things :
1. Trash the driver files first and empty trash.
2. Reboot   
3. Run the Repair disk
4. Re-install the Drivers

I've re-installed the driver and this is what is the message:
http://img88.imageshack.us/img88/9845/s … 8at524.png

I've also gotten 4 times kernal panic during the boot-up. It has especially if i press any button the babyface during the startup.



This is how the report looks:


Interval Since Last Panic Report:  123110 sec
Panics Since Last Report:          2
Anonymous UUID:                    C3C431CD-09E7-4AEA-B527-EC94DB79F957

Mon Apr  9 22:46:22 2012
panic(cpu 2 caller 0x2abf6a): Kernel trap at 0x01476176, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x0000007c, ECX: 0x00000002, EDX: 0x08f3bf00
CR2: 0x00000000, EBP: 0x5eff3ca8, ESI: 0x00000000, EDI: 0x00000002
EFL: 0x00010203, EIP: 0x01476176, CS:  0x00000008, DS:  0x57500010
Error code: 0x00000000

Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)
0x5eff3a88 : 0x21b837 (0x5dd7fc 0x5eff3abc 0x223ce1 0x0)
0x5eff3ad8 : 0x2abf6a (0x59e3d0 0x1476176 0xe 0x59e59a)
0x5eff3bb8 : 0x2a1a78 (0x5eff3bd0 0x8688e80 0x5eff3ca8 0x1476176)
0x5eff3bc8 : 0x1476176 (0xe 0x8680048 0x5eff0010 0x1050010)
0x5eff3ca8 : 0x14764ad (0x8f3bf00 0x0 0x104f87c 0x0)
0x5eff3cc8 : 0x100ffc0 (0x8f3bf00 0x0 0x0 0x0)
0x5eff3d78 : 0x1190f12 (0x8675800 0x8687a00 0x0 0x0)
0x5eff3df8 : 0x1191d29 (0x8675800 0x867e518 0x0 0x0)
0x5eff3e78 : 0x11924c0 (0x8675800 0x0 0x0 0x226a81)
0x5eff3ea8 : 0x118b8e3 (0x8675800 0x0 0x5eff3ed8 0x118b198)
0x5eff3ed8 : 0x553ec7 (0x8675800 0x0 0x1 0x53638b)
0x5eff3f28 : 0x552ea6 (0x8672b80 0x0 0x0 0x501fd6b4)
0x5eff3f88 : 0x552eea (0x8673a00 0x84d47c0 0x0 0xffffffff)
0x5eff3fc8 : 0x2a179c (0x8673a00 0x0 0x10 0x84193a4)
      Kernel Extensions in backtrace (with dependencies):
         de.rme-audio.driver.FirefaceUSB(1.66)@0x1474000->0x147bfff
            dependency: com.apple.iokit.IOAudioFamily(1.8.3fc2)@0xec2000
            dependency: com.apple.iokit.IOUSBFamily(4.2.4)@0x1008000
         com.apple.driver.AppleUSBEHCI(4.2.4)@0x1187000->0x119dfff
            dependency: com.apple.iokit.IOUSBFamily(4.2.4)@0x1008000
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x909000
         com.apple.iokit.IOUSBFamily(4.2.4)@0x1008000->0x103dfff
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x909000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
10K549

Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun  7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: iMac11,1 (Mac-F2268DAE)

System uptime in nanoseconds: 7580035806
unloaded kexts:
(none)
loaded kexts:
de.rme-audio.driver.FirefaceUSB    1.66
com.waves.driver.soundgrid    2.0.0
tc.tctechnologies.driver.Saffire    3.5.6 11675
com.apple.driver.AudioAUUC    1.57 - last loaded 7165188075
com.apple.driver.AppleMikeyHIDDriver    1.2.0
com.apple.driver.AppleUpstreamUserClient    3.5.7
com.apple.driver.AppleMCCSControl    1.0.20
com.apple.driver.AppleHDA    2.0.5f14
com.apple.driver.AppleMikeyDriver    2.0.5f14
com.apple.kext.ATIFramebuffer    6.3.6
com.apple.ATIRadeonX2000    6.3.6
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.iokit.CHUDUtils    364
com.apple.iokit.CHUDProf    366
com.apple.driver.AudioIPCDriver    1.1.6
com.apple.driver.AppleIntelYonahProfile    14
com.apple.driver.AppleIntelPenrynProfile    17.1
com.apple.driver.AppleIntelNehalemProfile    11.1
com.apple.driver.AirPort.Atheros21    425.14.7
com.apple.driver.AppleIntelMeromProfile    19.1
com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.0a1
com.apple.driver.AppleLPC    1.5.1
com.apple.driver.AppleGraphicsControl    2.10.6
com.apple.driver.AppleBacklight    170.0.46
com.apple.driver.AppleUSBCardReader    2.6.1
com.apple.driver.AppleIRController    303.8
com.apple.iokit.SCSITaskUserClient    2.6.8
com.apple.BootCache    31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.iokit.IOAHCIBlockStorage    1.6.4
com.apple.driver.AppleFWOHCI    4.7.3
com.apple.driver.AppleUSBHub    4.2.4
com.apple.iokit.AppleBCM5701Ethernet    3.0.5b8
com.apple.driver.AppleEFINVRAM    1.4.0
com.apple.driver.AppleAHCIPort    2.1.7
com.apple.driver.AppleUSBEHCI    4.2.4
com.apple.driver.AppleUSBUHCI    4.2.0
com.apple.driver.AppleACPIButtons    1.3.6
com.apple.driver.AppleRTC    1.3.1
com.apple.driver.AppleHPET    1.5
com.apple.driver.AppleSMBIOS    1.7
com.apple.driver.AppleACPIEC    1.3.6
com.apple.driver.AppleAPIC    1.4
com.apple.driver.AppleIntelCPUPowerManagementClient    142.6.0
com.apple.security.sandbox    1
com.apple.security.quarantine    0
com.apple.nke.applicationfirewall    2.1.14
com.apple.driver.AppleIntelCPUPowerManagement    142.6.0
com.apple.driver.AppleHDAHardwareConfigDriver    2.0.5f14
com.apple.driver.DspFuncLib    2.0.5f14
com.apple.driver.AppleSMBusController    1.0.10d0
com.apple.kext.ATI4800Controller    6.3.6
com.apple.kext.ATISupport    6.3.6
com.apple.iokit.IOSurface    74.2
com.apple.iokit.IOBluetoothSerialManager    2.4.5f3
com.apple.iokit.IOSerialFamily    10.0.3
com.apple.iokit.CHUDKernLib    365
com.apple.iokit.IOAudioFamily    1.8.3fc2
com.apple.kext.OSvKernDSPLib    1.3
com.apple.driver.AppleHDAController    2.0.5f14
com.apple.iokit.IOHDAFamily    2.0.5f14
com.apple.iokit.IO80211Family    320.1
com.apple.iokit.AppleProfileFamily    41.4
com.apple.driver.AppleSMC    3.1.0d5
com.apple.driver.IOPlatformPluginFamily    4.7.0a1
com.apple.driver.AppleSMBusPCI    1.0.10d0
com.apple.driver.AppleBacklightExpert    1.0.1
com.apple.iokit.IONDRVSupport    2.2.1
com.apple.iokit.IOGraphicsFamily    2.2.1
com.apple.iokit.IOFireWireIP    2.0.3
com.apple.driver.BroadcomUSBBluetoothHCIController    2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController    2.4.5f3
com.apple.iokit.IOBluetoothFamily    2.4.5f3
com.apple.iokit.IOSCSIBlockCommandsDevice    2.6.8
com.apple.iokit.IOUSBMassStorageClass    2.6.7
com.apple.iokit.IOUSBHIDDriver    4.2.0
com.apple.driver.AppleUSBMergeNub    4.2.4
com.apple.driver.AppleUSBComposite    3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice    2.6.8
com.apple.iokit.IOBDStorageFamily    1.6
com.apple.iokit.IODVDStorageFamily    1.6
com.apple.iokit.IOCDStorageFamily    1.6.1
com.apple.driver.XsanFilter    402.1
com.apple.driver.AppleFileSystemDriver    2.0
com.apple.iokit.IOAHCISerialATAPI    1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily    2.6.8
com.apple.iokit.IOFireWireFamily    4.2.6
com.apple.iokit.IOUSBUserClient    4.2.4
com.apple.iokit.IONetworkingFamily    1.10
com.apple.iokit.IOAHCIFamily    2.0.6
com.apple.iokit.IOUSBFamily    4.2.4
com.apple.driver.AppleEFIRuntime    1.4.0
com.apple.iokit.IOHIDFamily    1.6.6
com.apple.iokit.IOSMBusFamily    1.1
com.apple.kext.AppleMatch    1.0.0d1
com.apple.security.TMSafetyNet    6
com.apple.driver.DiskImages    289
com.apple.iokit.IOStorageFamily    1.6.3
com.apple.driver.AppleACPIPlatform    1.3.6
com.apple.iokit.IOPCIFamily    2.6.5
com.apple.iokit.IOACPIFamily    1.3.0
Model: iMac11,1, BootROM IM111.0034.B02, 4 processors, Intel Core i5, 2.66 GHz, 4 GB, SMC 1.54f36
Graphics: ATI Radeon HD 4850, ATI Radeon HD 4850, PCIe, 512 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.6
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST31000528ASQ, 931.51 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8215, 0xfa111000 / 5
USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0xfa120000 / 3
USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Babyface (23250065), 0x0424  (SMSC), 0x3fc7, 0xfd130000 / 5
USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8502, 0xfd110000 / 3

  • Registered: 2012-07-11
  • Posts: 47

Re: Babyface driver installation problems on WIN 7 / OS X 10.6

I have Macbook5.2, 10.6.8, (mid 2009) and I have almost identical kernel message. Deleted all trace of drivers and apps and repaired permissions then the same thing again happened.

5 Reply by MC

  • MC
  • MC
  • Administrator
  • Offline
  • From: Germany/Thailand
  • Registered: 2007-04-06
  • Posts: 25,600

Re: Babyface driver installation problems on WIN 7 / OS X 10.6

Google is your friend. The kext from your screenshot is from Roxio, not RME.

http://www.rme-audio.de/forum/viewtopic.php?id=14292

Regards
Matthias Carstens
RME

MC's Website