Topic: Rme Audio. A Disgusting Experience
My reason for this post is NOT indented as slander against RME or it’s staff.
I’m going to keep this very brief as I can.
I bought a brand new Apple imac core i5 quad core processor.
· 2.7GHz Quad-Core Intel Core i5
· 2560 x 1440 resolution
· 4GB (two 2GB) memory
· 1TB hard drive1
AMD Radeon HD 6770M with 512MB
Bought a Fire Face UC.
The importer and tech in my country told me it would work fine with the computer as long I download the new drivers from RME website.
The web site boasts:
‘The compact Fireface UC has been uncompromisingly optimized for highest performance under Windows and Mac OS’
With the interface power only connected, I selected ‘AP’ function.
Installed updated drivers.
Playing back audio via fire face was crackling.
Took my interface to the head RME tech in my country.
Was told by the tech the cause of this was corrupted firmware by Apple Lion OS.
Was told interface was now updated. Should be all-good.
Got home, connected everything up. Problem still there.
Contacted RME tech support:
“We have never, i.e. not once, heard of an incorrect firmware install due
to a corrupt download by a specifc browser, much less one that would
lead to such specific problems. You are free, however, to re-download
the firmware and try again. I am also unsure what the comment on
"guarantee a clean install" refers to. There are no known problems with
the firmware install being corrupted.”
“There are also no known issues with Lion. The only caveat is described
No record of safari corrupting files.
He said Firmware would not be responsible for crackling playback and that this sounded more like a hardware problem that could be fixed.
Took my computer and interface back to the head RME tech in my country.
Again was told updated firmware was corrupted and my apple computer is responsible.
He says he installed updated firmware into my computer via USB stick.
It began to work. Great.
Got home, connected everything up.
Was working fine for a few hours then crackling noise appeared again.
The store gave me another interface.
Powered up interface. Went to select AP mode.
It would not engage. Clicking fast slow, every way imaginable.
Would not engage. The people at the store could not get it to engage either.
RME tech support said:
Please try carefully pulling the encoder out a bit. This is a known
phenomenon, though a rare one.”
Tried but it did not work.
Two conflicting opinions between RME tech Germany and head RME tech in my country.
I am very disappointed that despite contacting the board of director of AUDIO AG and finally RME head of development, none of you bothered getting back to me.