1 Topic by ieronim (edited by ieronim 2012-06-13 15:54:10)

  • Registered: 2012-06-13
  • Posts: 1

Topic: MADIface ExpressCard dead. How can I get a replacement?

I have a MADIface that has worked for a long time, and now suddenly is no longer detected by the laptop. I tried three different laptops (2 PC and one Mac Pro) - none of them see the Expresscard MADI. We have several MADIfaces in our facilities, so I tried my breakout box with the ExpressCard from another MADIface - it works fine! Conversely, my ExpressCard does not work with the breakout box from another MADIface unit. Not detected by the computer -- like I said before.

I think it is safe to conclude that my ExpressCard is dead. How can I order a replacement? What is the part number for the MADIface ExpressCard only?

Thank you.

  • From: Canada
  • Registered: 2010-11-16
  • Posts: 87

Re: MADIface ExpressCard dead. How can I get a replacement?

Hi Ieronim,

I've requested this information and will advise as soon as I have news for you

best regards,
Blair Francey
Fireface 802/ARC USB; HDSP Multiface x 2; 2023 AMD Windows 10 Custom PC
  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,806

Re: MADIface ExpressCard dead. How can I get a replacement?

I'm afraid the card is not available separately. It may be repairable, though, please consider sending it in.


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • From: Canada
  • Registered: 2010-11-16
  • Posts: 87

Re: MADIface ExpressCard dead. How can I get a replacement?

Hi Daniel,

I have been in direct contact with Ieronim and will follow up with him directly on Monday. Thank you!!!

best regards,
Blair Francey
Fireface 802/ARC USB; HDSP Multiface x 2; 2023 AMD Windows 10 Custom PC