• Registered: 2013-01-06
  • Posts: 2

Topic: UFX screen whites out after firmware update

When I run the latest firmware update (352, 151, 341) and reboot the UFX the screen shows some data for a split second and then whites out. But TotalMix recognizes the unit.

If I reinstall the bios from the original CD (342, 110, 336), the display is correct. I can go back and forth like this but the latest BIOS seems to cause the unit to fail.

I have the latest drivers and I'm running on Windows 7.
Thanks! - Karl

2 Reply by MC

  • MC
  • MC
  • Administrator
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  • From: Germany/Thailand
  • Registered: 2007-04-06
  • Posts: 25,604

Re: UFX screen whites out after firmware update

Your UFX needs service, which in this case falls under warranty. Please return it for checking.

Regards
Matthias Carstens
RME

MC's Website

  • Registered: 2013-01-06
  • Posts: 2

Re: UFX screen whites out after firmware update

I have just purchased this used through Ebay. Do you know whether I can simply take it to any local dealer for service or do I need to track down the original dealer?

Thanks,
Karl

4 Reply by MC

  • MC
  • MC
  • Administrator
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  • From: Germany/Thailand
  • Registered: 2007-04-06
  • Posts: 25,604

Re: UFX screen whites out after firmware update

Please contact your local distributor. If you are in Germany then that is Synthax Germany.

Regards
Matthias Carstens
RME

MC's Website