• Registered: 2009-02-21
  • Posts: 14

Topic: FireFace 400 repair?

A few weeks ago I accidentally broke the select knob off my FireFace 400.  I emailed the UK distributor asking if it could be repaired and they have not answered.

Is it possible to get my 400 repaired and if so, how?

Thanks.

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,565

Re: FireFace 400 repair?

Hi,

which exact address did you send mail to? Did you try to call?

Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • Registered: 2009-02-21
  • Posts: 14

Re: FireFace 400 repair?

Hi,

I used the official contact form on Synthax website.  Sorry I am unable to make calls during business hours.

  • Registered: 2008-03-20
  • Posts: 5

Re: FireFace 400 repair?

Hi Monty,

Sorry that you are having trouble getting in touch with us.  I've checked through all our contact forms going back to March and can't find anything from you, so I'm not quite sure what has happened.  I've sent you a message with my contact details so that we can talk directly.

Best Regards,

Rob Masters
Synthax UK

  • Registered: 2009-02-21
  • Posts: 14

Re: FireFace 400 repair?

Hi Rob,

Greatly appreciate this - I will try and call you tomorrow am.

  • Registered: 2008-03-20
  • Posts: 5

Re: FireFace 400 repair?

Hi Monty,

Look forward to speaking with you.  I'll be around from 10.30am tomorrow, hope that's ok.  If that's a problem, my colleague Jason Hoad will be available from 9.30am - I've filled him in on the details.

Best,
Rob