please some Information about your system OS etc. and what Driver version was running before?
Peter

Please describe what exactly happened. Is this the old, flat version of the Cardbus card?

Regards
Daniel Fuchs
RME

Note for HDSP PCI Rev. < 1.8 and the flat HDSP CardBus (15-pin connector)

!!! When the update fails (status: failure) the flash process should be repeated several times, until no error message occurs anymore. If the failure message is displayed nonetheless, the interface will most probably no longer work when the computer is switched off and on again. The interface then has to be re-programmed at the factory. We have invested a lot of work to prevent the system from getting in this state. If it happens despite our efforts, the best advice we can give is to not switch off the computer! As long as it is not switched off the old programming of the PCI/CardBus interface will stay active, and you can continue to work with the system using the old drivers !!!!

All other hardware (HDSP MADI, HDSP AES-32, HDSP 9652, HDSP 9632, HDSP PCI Rev. > 1.8 and HDSP CardBus 6-pin) includes the Secure BIOS Technology which prevents this kind of flash error.

..and a newer WDM Driver please

i want just use my multiface 1 like i always do it!
where is the driver for that, because rme say you can use the multiface like before with the old driver!
dont tell me the multiface can dead because no where its writing dont do it(no where writing in red,CAUTION MULTIFACE1)?
i hope this is not WHAT you try to tell me?
thanks a lot

You refer to this news?

http://fr.audiofanzine.com/carte-son-ex … 25082.html

Where does it say Multiface? Nowhere. There was no update for older products.

Please contact your local distributor for help. This forum can not help with hardware problems.

As MC explained, there was no need to update anything here. The update you did takes place on the Cardbus card, not on the Multiface. There is also a clear warning in the "Readme" file (note the name...). If this fails, the older flat versions of the card will need to be reprogrammed at the factory. The newer ones (with the big Firewire type connector) are safe and should still work. You did not answer my question which one you have.
All this has nothing to do with drivers. You did not mention which driver version you use, and possibly also did not pay attention to whether the initial dialog of the flash update tool (fut) said "Up-to-date" or "Not updated" before you started programming the card...

There are many ways this could have been avoided. The first one would have been to read the news with better attention. This does not refer to the Multiface at all.

Regards
Daniel Fuchs
RME

look that im crazy or what?
"RME recommande de mettre à jour le firmware de toutes ces interfaces pour profiter pleinement des nouveautés."

i realy need help because all the voice on my job do with this card and now no one can play in my studio
my multiface 2 is on the computer for mix
what im do it now?
my last driver play with my multiface1 Pcmcia good is 4fut_wdm_dsp
now i feel me like a dumb i can believe that happen like that just for a update try... im realy choc and sade believe me

where i can do a reclamation for this?

he just say to me is 70 euros to 200 euros to repare this probleme..
this is normal???

There is a clear warning in the readme file. Also, there was absolutely no need to run the update. Since you apparently even took the update file from the CD, instead of the website, it might not even have been an update, you may just have flashed the same version again, or even an older one (without paying attention to whether it said "Not Updated" or not).

I'm afraid the price is normal, as it is now quite complicated to reprogram these old cards at the factory. That is assuming it is really the old flat card - you still did not tell me.

This whole thing is quite unfortunate, but there is no denying that you made many mistakes in the process. If you make a mistake while driving and crash your old Renault 4 into a tree, the car company also will not pay for the repair, will they....? Even if you are an old customer. Desolé...

Regards
Daniel Fuchs
RME

I will close this thread now. The card is your property, you can do with it whatever you want. We are not responsible for your misunderstanding of a simple french sentence on a non-RME (!) website. There is no advice on the RME website to update all devices. And there is a clear warning for the PCMCIA cards. And you still did not tell me which PCMCIA/Cardbus card you have. There are two different ones. Or does "plate" refer to the flat card?
Also, this has got nothing to do with Digicheck at all. Maybe there is a different kind of problem here, but unfortunately, you have not given us a totally clear description of what exactly you did and what exactly happened.

We are actually treating you quite well, because many other companies might simply refuse to repair such old products straight away. Then you would have nothing...

But please do not expect us to compensate for your mistakes. If you drop something, nobody will pay for it either. These things sometimes happen. In this case, you could have asked us first whether this update is also required for your setup.

Regards
Daniel Fuchs
RME