Hi, I was having some serious problems with my Fireface UCX on both windows 10 and macos (both updated to most recent); lots of sudden noise and complete dropouts and audio related programs freezing. Power cycling and resetting the machines was completely ineffective. Sometimes audio would come back for a minute and then die again. Anyway, I made sure my drivers were up to date (yes) and then checked the firmware updater on windows 10. All the versions/revisions matched but attempting to 'update' lead to lots of unspecified errors.

Anyways, I just switched over to my macbook and downloaded the firmware updater for it, and noticed it is a revision ahead of the windows updater (47 vs 46). After updating via mac my fireface is perfectly operational again on both platforms.

So, what's going on? Is it possible my firmware was corrupted somehow? Why wasn't it updatable on windows, and why doesn't the windows updater have the latest revision?

I haven't seen much about this issue so I'm assuming something weird is going on on my end, but the fact that updating the firmware with mac fixed everything leads me to believe otherwise. Is there something wrong with the windows tools?

Thanks.