1

Topic: HDSPe PCI - Hardware problem that needs fixing

Hello,

the first series of shipped HDSPe PCI cards had a hardware compatibility problem. The most often experienced effect is that when the card is plugged in, the computer either does not boot at all, or the monitor display stays dark because the graphics card is not initialized.

The error stayed undiscovered because all motherboards we used for testing did not show any problem. The first boards where problems were reported came from MSI (some might remember), but then we also had to learn that the incompatibility can also show up as unstable behaviour of the whole DAW on many other boards - no simple 'no boot', no simple detection of the problem. The problem can show up in many different flavours.

More than half a year later we are astonished that of this first batch cards are still sold and did not find their way back to our manufacturing for modification. Or did work in a computer, are then put into a different one and bamm.

We therefore release the below list of serial numbers. All these cards did not come back for modification, so they must be there somewhere in the world, either on the shelf or working. Please return them to your local dealer or distributor. Cards that will be returned after the warranty period will not be modified for free anymore! Updated list 03 Jan 2010:

22679185
22679189
22679191
22679194
22679198
22679200
22679204
22679206
22679208
22679209
22679210
22679211
22679217
22679218
22679221
22679222
22679224
22679227
22679229
22679230
22679233
22679234
22679235
22679237
22679238
22679239
22679241
22679242
22679243
22679244
22679245
22679247
22679248
22679249
22679250
22679251
22679253
22679254
22679255
22679260
22679263
22679265
22679267
22679268
22679269
22679270
22679273
22679274
22679276
22679278
22679279
22679280
22679282
22679285
22679288
22679289
22679290
22679291
22679292
22679293
22679295
22679296
22679297

22679301
22679302
22679303
22679305
22679311
22679312
22679315
22679316
22679317
22679320
22679321
22679323
22679324
22679325
22679326
22679327
22679328
22679334
22679337
22679339
22679343
22679346
22679347
22679348
22679351
22679352
22679353
22679355
22679357
22679358
22679359
22679362
22679365
22679366
22679371
22679372
22679379

22686113
22686114
22686116
22686118
22686119
22686120
22686121
22686122
22686123
22686125
22686127
22686130
22686131
22686132
22686133
22686135
22686136
22686137
22686138
22686140
22686141
22686142
22686143
22686144
22686145
22686146
22686147
22686148
22686149
22686150
22686151
22686152
22686153
22686154
22686155
22686156
22686157
22686158
22686160
22686161

22693543
22693545
22693551
22693552
22693557
22693563
22693564
22693565
22693570
22693571
22693575
22693576
22693577
22693578
22693580
22693582
22693583
22693584
22693585
22693586
22693591
22693599
22693600
22693604
22693605
22693606
22693607
22693608
22693609
22693610
22693611
22693613
22693617
22693623
22693631
22693632
22693633
22693634
22693635

22695582
22695588
22695589
22695590
22695596
22695597
22695601
22695603
22695604
22695689

Regards
Matthias Carstens
RME