Quote: “you have a working solution, so there is no immediate urgency. A setup with 3/4 enabled won't keep you from working.”
Quote: “yes, you are correct, it won't keep me from working - I'm not denying that.”
Quote: “is it really such a big deal? I mean, you can still do the audio work , it's hardly getting in the way. There's a lot to understand about the totalmix operation v/v. windows systems, and your beef is just one, most folks sort it out eventually or just get on with it”
Excellent points, extremely well made!
TotalMixFX is heavily feature laden, yet incredibly simple to operate.
In terms of concept, design and implementation, a veritable work of genius!
The genius Einstein said: "Everything should be made as simple as possible, but not simpler." Thus, we appreciate that mastery of RME’s hardware and TotalMixFX, will involve a learning curve.
However, Windows and indeed Apples operating systems aren’t quite in the same league where genius is concerned and where the two interact; with such huge differences in hardware, operating system, drivers and programs used, all sorts of anomalies arise, uniquely singular to an individual, as appears to be the case here.
With hardware working perfectly, fully able to be used, getting on and using it, learning to properly understand and operate the multitude of available functions; whilst RME attempt to replicate this atypical, unprecedented, anomalously divergent, solitary, individual occurrence, if that is possible, would appear to be the best, most positively helpful suggestion conceivable.
Quote: “my personal OCD kind of demands me to keep things tidy.”
Quote: “I have also worked in a tech support department for one of the big companies out there, I would know that 11 days is more than enough for the support team to address this simple issue - unless the directive is to ignore it of course - I had to do it many times as well, I'm not unfamiliar with such practice.”
Thank you for sharing something of your personal background.
This explains the disturbing, obsessive, compulsive behaviour apparent throughout the thread. Thankfully, mental disorders such as OCD are far better understood these days, and help is available.
Although there are three main factors involved, one of the world’s top experts in this field believes that there are actually six, completely different but related psychological disorders, that scientific research will ultimately find to be precipitated by a singular, individual, underlying cause.
He says: “it will take time to pin the underlying cause down.”
Rather like the Windows issue you have.
Furthermore, it appears that based upon and drawing from your own personal experience within companies you suggest lack a properly implemented ethos. A lack of ethos that you at times enacted, implemented and enforced.
You seem to have psychologically displaced that level of deliberately negative, poor customer service, projecting those undesirable characteristics onto the Team at RME. A team applauded by professionals throughout the music recording industry, for providing exemplary, meritorious service.
It’s easy to understand, given your difficult background.
Again, thank you for sharing your problem openly.
Quote: “I have worked as a sales commercialist in a big company (for many years), where I constantly had to answer to customer questions and their emails as well, and I know for a fact I would never have written a response like this, because it consists of words, which are highly likely to be found insulting or rude by the reader.”
Nothing whatever, Mattias or Daniel have written, has been rude.
With respect, once again you have adopted you own uncommonly singular, personal experience and used it as a measuring stick to beat anyone that fails to comply with your own, personal, internalised standards, imposed by institution.
Thus, you wrongly infer the delusionary, imagined, rudeness and insult which you have repeatedly and falsely accused those who are attempting to assist you of. In reality, they are extremely good and helpful individuals, who only want to help. If they can!
Here we are, from all over the world.
Different people, with different experience and different backgrounds.
Speaking different languages, from different cultures, and different countries throughout the globe.
It’s easy to misunderstand each other, easy to misinterpret what we think someone has written. Easy to misunderstand what we believe their intent to be.
Companies are having to operate within the legal requirements and demands imposed by a pandemic. So, cut a little slack, give a little time, have a little patience and I genuinely and sincerely hope it might be possible for the experts to come through with a solution for you. I’m sure like me, everyone here only wishes you well!
It appears to be a Windows related issue.
Presumably, Microsoft didn’t help?
