Topic: Multiface II analog in/out not working

Hi folks,

I have a Multiface II with HDSP PCI on Win 7 Pro 64-bit. The interface has been working flawlessly since I got it back in 2009.

But now, from one day to the other - there’s no audio playback from the analog outputs going into a pair of Genelec 1030As through an SPL 2Control.

Neither can I record anything through the analog inputs. The headphones output is still working and so are the optical SPDIF outputs.

Everything seems to be routed correctly in both the matrix and the mixer view in Totalmix. Everything also seems fine in the Windows audio settings. Software playback from Cubase 9.5, Foobar2000, YouTube, etc. is sent to both Analog Out 1+2 and Phones. But there’s just pure silence in my speakers.

I’ve reinstalled the drivers and updated the firmware to no avail. Everything is up to date.
I’ve tried with a new FW cable.
I’ve tried with different audio cables.
I haven’t made any changes to the system before this happened.

Can’t seem to find anybody else having the same issue on the forums.

Is the analog in/out board fried or broken? If so, can this be fixed?

Thanks,
Søren

Re: Multiface II analog in/out not working

Please provide a screenshot of Totalmix.

Regards
Daniel Fuchs
RME

3 (edited by Vesterbak 2021-12-07 16:02:49)

Re: Multiface II analog in/out not working

https://www.dropbox.com/s/ijvgpmi04lpr9 … 1.jpg?dl=0
https://www.dropbox.com/s/137cqvpbbvzig … 2.jpg?dl=0

4

Re: Multiface II analog in/out not working

The unit needs repair. The internal 5V for the ADC/DAC is missing, so all these are not working.

Regards
Matthias Carstens
RME

Re: Multiface II analog in/out not working

Thanks for the clarification!

I'm located in Denmark. Where do I send it for repair?

Re: Multiface II analog in/out not working

Please contact

KINOVOX
MARIELUNDVEJ 45 B
2730
HERLEV
+45 70 22 38 11
jj@kinovox.dk
www.kinovox.dk

Regards
Daniel Fuchs
RME

Re: Multiface II analog in/out not working

Beautiful!

Thank you! :-)

Best regards,
Søren