• Registered: 2021-05-15
  • Posts: 13

Topic: [Solved] Problem with DSP settings for Multiface 1 in Windows 11

Hello everyone,

Having purchased the Multiface 1, I need some help setting it up properly. My system specs are:

Windows 11 Pro (version 10.0.22621)

HDSPe Aio Pro, using driver 4.40

Multiface 1, connected via Hammerfall DSP PCI interface card rev. 1.7 and a Delock PCI-E riser card. Firmware flashed to Rev. 17/55/108/155/107/235.


From the AIO Pro I have an optical cable from the SPDIF/ADAT out to the SPDIF/ADAT in of the Multiface.

Currently I have two problems with this setup.

1. I cannot configure the Multiface in the Hammerfall DSP settings. The current sample rate is always shown as 44100 Hz, even though the AIO Pro runs at 48 kHz and all audio devices in Windows 11 are set to 48 kHz. I could not find out where the 44.1 kHz input for the Multiface was coming from.

2. The two cards are not synchronised. The AIO Pro is set to master, but the Multiface shows nothing under "Sync Check".

These are the settings I have in the DSP settings:


https://i.postimg.cc/f35y3fTm/DSP-Settings-Multiface.jpg.

https://i.postimg.cc/WdGhVPB9/DSP-Settings-Aio-Pro.jpg.

I'd really appreciate any help.

2 Reply by MC

  • MC
  • MC
  • Administrator
  • Offline
  • From: Germany/Thailand
  • Registered: 2007-04-06
  • Posts: 24,849

Re: [Solved] Problem with DSP settings for Multiface 1 in Windows 11

Under I/O Box it says Error. So the external box is not initialized. Red LED still on or flashing, I guess.

Regards
Matthias Carstens
RME

MC's Website

  • Registered: 2021-05-15
  • Posts: 13

Re: [Solved] Problem with DSP settings for Multiface 1 in Windows 11

Thank you for the help Matthias! That was the right hint. I checked the connection between the card and the multiface, reseated the cable, and the problem is gone. The I/O box shows as connected now, the Multiface shows the correct sample rate under input, and both cards are synced. Issue fully resolved.