• Registered: 2016-08-16
  • Posts: 10

Topic: Multiface I/O BOX error - stopped working - no lights

Hello.

I have HDSPE (express Pci card) and Multiface running on same PC for years. Since yesterday the driver shows I/O Box error and no audio is working.

There is no led activity on the Multiface - all leds are off. When I plugin the firewire cable the Host error lamp briefly (half a second) lights up and then out again. If I repeat that quickly the error light does not go on at all. If I unplug, wait 10 seconds and then reconnect the lights goes on briefly again.

I have reseated the PCI Card to different slot (gets detected and seems to work)
installed new driver (i was only one behind).

I would appreciate troubleshooting advice. Are there any log files I can look at?

thanks

2 Reply by MC

  • MC
  • MC
  • Administrator
  • Offline
  • From: Germany/Thailand
  • Registered: 2007-04-06
  • Posts: 25,767

Re: Multiface I/O BOX error - stopped working - no lights

You could try an external power supply for the Multiface.

Regards
Matthias Carstens
RME

MC's Website

  • Registered: 2016-08-16
  • Posts: 10

Re: Multiface I/O BOX error - stopped working - no lights

Thanks, I just tried this. At first same behavior. now after a while the leds dont light up at all and I get a high pitch sound on the outputs. I fear the multiface is broken. I will try to get a replacement unit from ebay now.

  • waedi
  • DAW Mastermind
  • Online
  • From: Swiss Zürich
  • Registered: 2020-12-08
  • Posts: 4,969

Re: Multiface I/O BOX error - stopped working - no lights

Sure that external power supply is working and give the correct voltage ?
Measuring at the plug with a multimeter is quick and reliable.

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue
  • Registered: 2016-08-16
  • Posts: 10

Re: Multiface I/O BOX error - stopped working - no lights

I just got a second hand multiface. this one works right away. no power supply needed. I think the old just gave up after 15+ years .

thanks for the help