• From: Canada
  • Registered: 2016-02-11
  • Posts: 75

Topic: Digicheck NG Windows Stopped Working (Crash)

I have a new windows 11 pc and Digicheck NG installed (v0.63b). Occasionally, Digicheck NG stops working. It is not associated with a specific windows activity and the PC is not working very hard. for music, it runs a convolver and that is it. Here is the windows error report
Description
Faulting Application Path:    C:\Program Files (x86)\RME\DigiCheck NG\digicheck.exe

Problem signature
Problem Event Name:    BEX64
Application Name:    digicheck.exe
Application Version:    0.6.3.0
Application Timestamp:    649c0230
Fault Module Name:    digicheck.exe
Fault Module Version:    0.6.3.0
Fault Module Timestamp:    649c0230
Exception Offset:    000000000004b141
Exception Code:    c0000409
Exception Data:    0000000000000007
OS Version:    10.0.22631.2.0.0.256.48
Locale ID:    4105
Additional Information 1:    2c1f
Additional Information 2:    2c1f8a4ba82afc67d42b3e1485a4d4ce
Additional Information 3:    3d44
Additional Information 4:    3d44cba3be3b1218f7bf9f91cfe60524

Extra information about the problem
Bucket ID:    6cbc0d808305a253aae5ac4cc170cfde (1938144660315754462)

Windows 23H2 build 22631.2338 (pre-release)

UFX+; MADIfaceUSB; Startech active USB3 cable; Sonnet Allegro Pro adapter; Win11x64

2 Reply by MC

  • MC
  • MC
  • Administrator
  • Offline
  • From: Germany/Thailand
  • Registered: 2007-04-06
  • Posts: 24,847

Re: Digicheck NG Windows Stopped Working (Crash)

You could try to delete the settings file to let DC start fresh. Save your settings first in a workspace. Then go to

C:\Users\Username\AppData\Local\DigiCheckNG, and delete lastState.Analyser.xml

If that doesn't help we might have to wait until 23H2 is final.

Regards
Matthias Carstens
RME

MC's Website

  • From: Canada
  • Registered: 2016-02-11
  • Posts: 75

Re: Digicheck NG Windows Stopped Working (Crash)

Thanks. The problem is fixed. I did 2 things:
1. re-installed DCNG
2. added a Sonnet Allegro Pro 4 USB interface. (I know, not the Sonnet Frescologic version you recommend, but it works for me)

This is a new computer and I thought I would try without the Sonnet card I had used in the old machine. However, without the card, I got USB errors in the MADIface monitor (I use a long USB connection to a UFX+). Maybe coincidence for the DCNG fix, or maybe part of the solution.

Thanks for you great support

UFX+; MADIfaceUSB; Startech active USB3 cable; Sonnet Allegro Pro adapter; Win11x64