Topic: ADI-2 DAC FS Not Recognized by Windows 11 (Periodically)
Hello all,
I purchased an ADI-2 DAC FS early last year. At the time of the purchase, I was using a custom-built desktop and Windows 10. It's important to note that I had no issues with the DAC while on the desktop. Late last year, however, my desktop experienced a run of problems (motherboard-related) and had to be retired. I then ended up purchasing a Legion Pro 5i Gen 8 (Intel) laptop through Lenovo. Ever since I commissioned the laptop last September, I've noticed that Windows 11 will periodically 'lose' the DAC as an output device (see pictures below). Please note, that I've connected the DAC and laptop via a USB B-to-USB A cable.
As an example, last night I let the laptop go into sleep mode (after 1 hour of no use) as I went to bed. This afternoon when I returned home I found that the output device was once again lost and the sound muted as no other audio devices are enabled on this laptop (I ended up disabling them months ago to ensure they wouldn't be defaulted to when this problem occurred). I went to reboot the computer to see if that would resolve the issue. It did not. This proves to be the case each time. The only means to resolve this issue is to power down and restart the DAC. It's then immediately found as an output device and all is well.
One thing I would like to note is that this is more random than what the above makes it out to be. I don't have this issue every day. That is odd to me as I would expect to see it each morning/afternoon after the laptop has been asleep/idle for some time. I also find it curious that a computer reboot doesn't resolve the issue either. One thing I ended up trying here recently is updating the firmware to the most current revision (release date of 1/17/2024). There was no change in how it behaved.
With the above said, has anyone had this happen before on a laptop or Windows 11? Any help is much appreciated.
Pictures of the DAC not being recognized by Windows 11:
https://imgur.com/a/KZHDEf1
Pictures of the DAC being recognized by Windows 11 (after a DAC reboot):
https://imgur.com/a/uWcybEa