Topic: FF800 - Sound suddenly stops working

Hello. I'm new here. But I need some help.
Sound suddenly stops working with my FF800.

Everything was working, but suddenly started happening this:
When I am playing something (this happens in SONAR, Cubase and JetAudio too) the sound just disappears and comes back after a few seconds.
Sometimes I have to restart the FF800 or even the computer to return to work.
I can not work because it happens all the time.
It seems that the sound stumbles, also in simple player like jetaudio or wmplayer.

*Some weeks ago, the sonar when this happened, the sound would not come again, the solution was to click the "RESET MIDI" which should be a button the PANIC sonar, even with only audio tracks
*Almost never a red light turns on. It stays turn off when this happens.

I've tried: changing the firewire pci card, format the pc with windows XP SP3 and also with Windows 7
My system:
AMD X4, 4GB DDR3 RAM, ASUS MB, FW VIA card
The FF800 firmware version 2.77 is the last and the driver tmb 3016

Thanks

Re: FF800 - Sound suddenly stops working

Hi, I'm here again. Updating the previous post...
I saw today: each time that this problem happens, "Fireface Setting" shows "Errors 1", and in next audio stop time, Errors 2, Errors 3....

Somebody help me ?

Re: FF800 - Sound suddenly stops working

Tried a different Firewire cable yet?

See here for help troubleshooting PC problems: http://www.rme-audio.de/forum/viewtopic.php?id=1704

Regards,
Jeff Petersen
Synthax Inc.

Re: FF800 - Sound suddenly stops working

JEFF: OK, Thanks...
I'm testing here. DPC Latency Checker V1.2.0 show me this:
This machine should be able to handle real-time streaming of audio and/or video data without drop-outs.
The chart shows all bars green, and well below "500us line" all the time, while the problem occurs too.

Re: FF800 - Sound suddenly stops working

Good, then something is causing trouble on the FW bus, or your buffer is too low. What buffer setting are you using? Did you change the cable?

Regards,
Jeff Petersen
Synthax Inc.

Re: FF800 - Sound suddenly stops working

I'm testing in SONAR 8.5.3 only.
In fireface sitting is Buffer Size 256, in SONAR too !

For help, more information: My PC:
ASUS M4A785TD-M EVO
Phenom II X4 3.2Ghz
2x 2GB DDR3 1333 (But XP see only 3,25)
Win XP Sp3
NVidia GeForce 7300 LE
PCI Firewire card with chipset VIA