1 Topic by Granet (edited by Granet 2010-09-01 19:39:00)

  • Registered: 2010-08-07
  • Posts: 2

Topic: Very disapointed by the warranty (RME Fireface)

Hi everyone @ RME,

First I must admit that I'm not very happy.
I buyed a Fireface 800 only THREE years ago... since this moment, used it only for one recording.

Last week, I powered up my computer... but the card stayed on HOST mode (red light).
(My rig is stable : a pc buyed one year ago, with a good Asustek Motherboard and the original cable between the card and my pc).

I tried different things (another pc ; another cable) but the light stills stay on red.

So I called the hotline for french people (SVC Hi-Tech : they are nice) and they explained me that it must be the Bus Controller... and it should COST ME AROUND 170 EUROS !!!!  170 EUROS !!!

I buyed this card like 1200 euros ! Used it for two records (this one is the second one) and I've to pay again.

Of course, I'm very disapointed because I thought that RME stuff was rock-solid.
Should I pay 170 more euros each two recordings ???? I'm just a student & can't afford this kind of things so easily... What can I do now ?

Regards.

  • Registered: 2010-05-24
  • Posts: 3

Re: Very disapointed by the warranty (RME Fireface)

Did you pay attention not to hot plug your RME? Because your case seems like hot plugged problem and chip burnt.

  • marQs
  • S/Mux specialist
  • Offline
  • Registered: 2007-08-20
  • Posts: 194

Re: Very disapointed by the warranty (RME Fireface)

Sorry for you but you should definately get it repaired, though it's annoying - a broken Fireface simply won't help much doing music.

Mine had a damage last year, the firewire chip got fried with high voltage - stroke of lightning :-/
Actually I've been happy that repair was only around 150 Euros. The german RME service was even that friendly to change the complete analog output board (the 8 rear jack inputs where 2 channels weren't working properly before) for free - out of warranty period! So at least I can say I have a good experience with RME service in germany and was perfectly satisfied with their warranty handling.

To feel better, use it more often! 170 Euros after 20 records is a better relation wink