1 (edited by Chi 2014-11-08 22:25:11)

Topic: Multiface I, XP, and Cubase. Stange problem!

Hi,

Having Task Manager open whilst Cubase is running results in audio drop-outs and crackles!?
Indeed it seems to happen if any other windows are launched/closed from explorer.  When Task Manager is launched and I move any parameter with the mouse in Cubase the glitching occurs? If I close Task Manager the problem dissapears.

Im using the Matrox G550 GFX card - set for one monitor only. 

I have tried the various Hardware acceleration settings. Lowering it produces worse results and causes glitches in Cubase also.

I have searched online but find no reports of this behaviour.

Oh, I have run DPC latency utility during and it shows no spikes - stays well below 500us. Task manager meanwhile does appear to spike a little - but not much?

Any ideas much appreciated!

Best wishes

Chi

Re: Multiface I, XP, and Cubase. Stange problem!

Update!

Previously I had reported DPC latency as not spiking during the drop-outs, I was very wrong!!


Minimizing/Maximizing Cubase whilst a small project is running (cpu not above 10%) and all hell breaks loose - the ASIO meter spikes and continues to spike - only closing Cubase stops it! During this DPC Latency utility shows clear spikes into the yellow - usually it is sub 100us.

What could be causing this?

The GFX card and Hamerfall card do not share IRQ
Matrox G550 is on IRQ 17
Hamerfall DSP is on IRQ 16

System is-:

ASUS P5Q WS
Q9550 Intel Core2Quad (not OC'd)
4GB DDR2 Corsair Dominator RAM
Win XP SP3
System drive WD velociraptor 300gb
Audio drive WD velociraptor 300gb
sample drive SSD samsung 850 EVO

This critical fault occurs no matter how I set display properties-
I tried 16bit, 24bit, 32bit, and even 8bit resolution.
I tried disabling Matrox Power Center
I tried disabling Matrox Centering Service
I tried disable Write Combining
....Still the same behaviour.

Please can anyone shine some light here?

Much obliged big_smile

Re: Multiface I, XP, and Cubase. Stange problem!

I always get glitching with taskm open. But if in taskm you switch the priority of taskm to low it will disappear. Also check the priority of cubase it should be set to high. In the past I have had to set that too, when on XP.
Having taskm open wile working is not a good idea anyway as it constantly polls the cpu...

Vincent, Amsterdam
https://soundcloud.com/thesecretworld
BFpro fs, 2X HDSP9652 ADI-8AE, 2X HDSP9632

Re: Multiface I, XP, and Cubase. Stange problem!

Task Manager is running at "high" priority by default, which is the same priority that Cubase is using. You can manually change TM's priority via TM, but once you restart it the priority will be high again.

DPC latencies can come from any kind of device, even USB card readers. Make sure to measure when no audio is used, else you just measure the latencies produced by the audio driver itself. You can try "LatencyMon" to get an idea which driver might cause issues. The older version 5 might still support XP.

http://www.resplendence.com/download/ba … on.500.exe

Re: Multiface I, XP, and Cubase. Stange problem!

Thank you so much!

Changing the priority seems to have worked when running taskmanager - brilliant big_smile

I have also been getting quick spikes and crackles when opening/closing some GUI's and VST's inside Cubase - even just opening an empty cubase FX window ( where you can edit inserts/sends ect..) has been problematic.  Closing the GUI of some plugs also gives a delayed spiking and audio crackles!

Setting Cubase priority to "realtime" in TaskManager has helped with this also!

The strangest thing is that all these things are greatly improved if I change the buffer setting from my usual 256 to another size and then back to 256 again in the HDSP menu after Cubase has been started?? Most of the problems go away completely!? The only spikes that still happen after this are occasionaly when opening the Cubase inserts/sends menu.

I noticed that the HDSP driver is set to "normal" as is the HDSPmixer process - is it best to change these to a higher priority aswell?

Thanks again for the help!

Re: Multiface I, XP, and Cubase. Stange problem!

No, it is only the RME control pannel and does nothing. Setting cubase to real-time can be problematic, after some time cubase can grab the full cpu and mouse and keyboard might not work any more, so you can`t even save. But it happened only once here, but just to be certain I put it back to high.
The remaining issues are probably matrox driver issues, you could see if they have a newer one or try older ones. Peak gfx performance can clash with audio performance. There was an AMD gfx driver range (about 5 versions a few years back) that was unusable for audio and then they fixed it again. I used matrox in the past, same card and I do remember some issues, but to vague to be of any use for you.
Good luck!

Vincent, Amsterdam
https://soundcloud.com/thesecretworld
BFpro fs, 2X HDSP9652 ADI-8AE, 2X HDSP9632

7 (edited by Chi 2014-11-11 17:52:04)

Re: Multiface I, XP, and Cubase. Stange problem!

Good to know about the "realtime" setting, thanks for the info.

I tried the most recent Matrox drivers and the ones which preceeded the ones I had installed - sadly things only got worse - i'll check to see if I can find some older versions.

I found quite a few posts online recommending that "busmastering" should be unchecked for this card but there has been no options to do so with any of the drivers/software I have tried so far.

Thanks for all the help - things have improved alot. The quest for spike free operation continues....

Update

Have now tried with all the Matrox drivers but none resolve the issues.  Oh well! I just have to cross my fingers and run cubase at "realtime" since "High" does not help and i'll have to live with the occasional spikes.

Thanks again, best wishes ;D

Re: Multiface I, XP, and Cubase. Stange problem!

If using the Matrox G550, disable Bus Master in the display settings (Control Panel->Display->Settings tab->Advanced button->Options tab->Bus Master checkbox).

Not sure if you had seen this.
Also setting HW acceleration lower might help. Try one step at a time

Vincent, Amsterdam
https://soundcloud.com/thesecretworld
BFpro fs, 2X HDSP9652 ADI-8AE, 2X HDSP9632

Re: Multiface I, XP, and Cubase. Stange problem!

Thats the thing - I don't have this "bus master" setting! Im guessing maybe because its a PCIe card instead of PCI?

Re: Multiface I, XP, and Cubase. Stange problem!

And lowering hardware acceleration?

Vincent, Amsterdam
https://soundcloud.com/thesecretworld
BFpro fs, 2X HDSP9652 ADI-8AE, 2X HDSP9632

11 (edited by Chi 2014-11-12 00:04:22)

Re: Multiface I, XP, and Cubase. Stange problem!

Sadly it Just makes the clicks/pops happen more often :C

I think youre right about the Matrox drivers though - the card is perhaps a bit old but I had heard great things about it.

12 (edited by vinark 2014-11-12 09:48:47)

Re: Multiface I, XP, and Cubase. Stange problem!

Yeah I know. I had one in the pentium 4 period. Then it was great, on AGP. Later I switched to AMD. Since we have almost the same system, P5Q Q9550 (OC to 3.6ghz). Only I run XP64. Oh and Cubase (4-7). The cheapest Radeon would probably fix everything. I'm running 2 Full HD monitors without issues.

Vincent, Amsterdam
https://soundcloud.com/thesecretworld
BFpro fs, 2X HDSP9652 ADI-8AE, 2X HDSP9632

13

Re: Multiface I, XP, and Cubase. Stange problem!

Funny you say Radeon, it was a Radeon 3540 that I had originally but the fan began making a god awfull noise. No amount of cleaning improved it so I chose the Matrox for its fanless design!

Which card do you use? I'm only using one 22" LCD monitor.

I also run the CPU without overclocking - when I first built the PC I OC'd it too, just to see if it could be done, but I returned to default for DAW duties since I heard it was counter-productive for this. You've got me wondering now hmmm!

Re: Multiface I, XP, and Cubase. Stange problem!

I have a fanless radeon 5450. Very cheap.
And no issues with overclocking for 3 years now. Performance gain is 25% according to Dawbench testing. The Q9550 is known for it's stable 3.6ghz at low voltages. Higher is very difficult without upping the volts to extremes. If you overclock just make sure it is 100% stable, with testing with prime or intelburntest (faster and higher temps) and test memory too.

Vincent, Amsterdam
https://soundcloud.com/thesecretworld
BFpro fs, 2X HDSP9652 ADI-8AE, 2X HDSP9632

15 (edited by Chi 2014-11-12 15:24:36)

Re: Multiface I, XP, and Cubase. Stange problem!

Wow - 25% is substancial indeed!

I shall definately look into performing a modest overclock and finding a radeon 5450.  Thanks so much for all your time and info, it is much appreciated ;D

PS regarding the radeon 5450 - which type did you get memory wise? I notice your xp64 and wont have the 4GB memory limit like me - therfore I had tried to get a GFX card with minimal memory requirements so it didn't eat into any system memory.

I suppose I could always consider going 64bit too and fitting more RAM!

Re: Multiface I, XP, and Cubase. Stange problem!

Any will do and the memory onboard won't eat in your available ram AFAIK

Vincent, Amsterdam
https://soundcloud.com/thesecretworld
BFpro fs, 2X HDSP9652 ADI-8AE, 2X HDSP9632