Both - both the Software Playback and Hardware Output faders are turned up for 9/10, 11/12 (Headphones).

I'm just playing back audio in my DAW which typically automatically routes to the headphone outputs and the main outputs (unless changed). For some reason, it is completely bypassing the headphone outputs altogether and sending no audio to them. Same thing is happening in two different DAWs - Pro Tools and Logic (both of which have had no settings changed). I can only imagine that TotalMix is the problem at this point. Everything seems to be routed correctly in TotalMix's I/O section as well. Am I just missing something glaringly obvious?

Hi Matthias,

I experience the same problem, luckily only on 1 of the 2 headphone outputs.
To illustrate it, I configured my DAW such that audio was routed to AN1/2, PH9/10 and PH11/12 as you can see in this picture

All 3 outputs Main, Phones 1 and Phones 2 are configured equally, to transfer sound from all 3 SW outputs at 0 dB.

As you can see, both the Main and Phones 2 output meters show activity, but the Phones 1 meters are not showing anything at all.

I noticed this issue initially while I was doing a live recording and stood up with my headphones on. It yanked the cable, so I expected to have broken a solder joint in the FireFace UFX 'PHONES 9/10' output port.

But what surprises me is that there is also no activity on the meters in TotalMix. So could I have accidentally enabled some mute function that I am not aware of?

Thanks in advance for your help,
Jan

Thanks Matthias, That dit it !!

Thanks for the info. I hardly ever save setups (too many things I would have to remember). The one or two I did have, I can recreate myself.
Kind regards,
Jan

First: It seems you posted in a wrong thread, this is about TMFX, not what you wrote about.

Second it is US in numerous posts who point out that the power supply might be broken, so how can you come up with this false statement:

>  But its a shame that RME won't recognize they have a design problem with their power supply.  They all will eventually break!!! (I've know to much persons who had the same problem) I've talk to a former representative in canada and he told me that RME knows about this issue but they will just pretend they don't

And the power supplies that you refer to are not sold by RME. It's a dutch company that sells all kinds of RME spare parts online.

Finally:
> But when you pay more than 2k for a soundcard it would be nice they would offer a replacement card for way less money,  knowing that its their fault.

It is not our fault. Electronics have a limited lifetime. The parts that typically break in the power supply are specified correctly and should perform as intended. If they don't do anymore after some years of constant usage then this is a) nothing we could predict, b) a fully normal issue with electronics, and c) can be repaired for a reasonable amount of money, as you have proven. Getting this repaired directly at RME after the warranty period is over is no requirement.