Not just you... This is being investigated.

Regards
Daniel Fuchs
RME

Hello. Just a quick message to let you know that the 500 errors are still happening quite regularly. Usually takes a reload or two to get a page to open up correctly. For me, it is happening about one in every three attempts to open any RME website page. Just thought I'd pass that info along in case you had made any changes. Below is the error message I receive:

Error 500 - Internal server error
Ein interner Fehler ist aufgetreten!
Bitte versuchen Sie es zu einem späteren Zeitpunkt.

Kind regards,
George

No worries.

Thanks Matthias.

Maybe you should go with the guys handling the servers for Pace's iLok.
They seem to have it all absolutely under control rotfl

Kind regards,
George

We have no other reports, nor can we reproduce the issue. Try clearing browser cache and cookies and test another browser, please.

Regards
Daniel Fuchs
RME

Everything working normally here. Had one odd MySQL error message yesterday, but nothing otherwise, and no similar customer feedback... Try clearing cache & cookies...

Regards
Daniel Fuchs
RME

Hi,
After little investigation, it seems the connection problem come from RME forum and FREE provider incompatibilities because unless wich computer you use, when i try to connect from my house, there is problems.

Starting a few days ago., I also get this annoying "Sorry! The page could not be loaded." error message.
This occurs with Win7 x64, using IE11, or Chrome or Firefox browsers. I can reach the RME Forums overview page, but not access the individual forums. This error is now constant (i.e. not intermittent, sporadic) on the Win7 machine.

FWIW, from my WinXP laptop (in same house ), running IE8, Firefox or Chrome, I can access the forums just fine!
I'm unaware of having allowed any major changes to the OS's. I've since tried toggling numerous settings ...but so far to no avail.

You will need to talk to Free about this matter - we can not and will not block or inhibit access to any specific provider's customers, why would we?

Regards
Daniel Fuchs
RME

hallo tech support,

seit ca. 2 wochen habe ich große probleme im forum die seiten der unterforen auf zu rufen. es erscheint ständig der hinweis:

sinngemäß ...die seite konnte nicht geladen werden. es ist ein vorrübergehender fehler. aktualisieren sie die seite und versuchen es erneut in 5 - 10 minuten...

das passiert aber nur von meinen beiden rechnern im studio mit dem firefox und dem internet explorer.

habe hierzu auch postings im "PunBB - Forum" gelesen:
http://punbb.informer.com/forums/topic/ … ng-issues/

ich benutze eine fritzbox und gehe über 1und1 ins netz...

mfg
maschinenwart

It should work now...

Regards
Daniel Fuchs
RME

This is on again. I take it that it's just not me. Have not been able to reach site for a week now. Every other site on the planet works, and I have also tried different computers. This page I got to via G-search.

Input?

It is indeed up, had no documented outages, and is available all around the planet quite fast thanks to 23 mirrors globally spread.

In case you talk about the forum (not the 'site'): that one is not mirrored and might be a bit slow when your international gateway/connection is slow as well. But the forum does not load and need many items, so seeing it crawl is very unusual.

I ave a few isolated reports of connection problems here (another one from Holland), but since the site as such is working, I can only assume these are hopefully temporary local problems. We do not block add-ons (why would we?), I don't even think it's technically possible....

Regards
Daniel Fuchs
RME

In case of problems with the connection, please try this alternative link:
http://www2.rme-audio.de/

Regards
Daniel Fuchs
RME

I can only reach www.rme-audio.com if i use an online proxy service. The alternative adress provided by Daniel works without proxy.

Maybe a clue?

Kind regards
Jonas

As you all have these problems so I.
Called my provider, they said this is an IPV4 to IPV6 ...problem?..and they will solve it in 24 hours.
Solved as you can see!

As far as I reckoned this is indeed a IPv6 versus IPv4 problem.
I called my provider (in this case UPC Austria), they told me about my new modem and that it has a IPv6 adress. They loaded a small programm into my modem which simulates an IPv4 adress, bingo...
So my tip is to call your provider to tell him in a friendly way the truth.

edit:  tried your www2 and that works fine.... www does not though

Thanks!

WEBSITE DOES NOT WORK.

All I want to do is download a driver so we can use a Card.

It hangs on every page, on every machine on every connection we have here..

In Vancouver Canada.

Thanks.

maybe a nice direct link to a driver for OSX?

I have had the same problem with loading the RME forum. After been reading a lot around it seems to be a conflict between IPV6 and IPV4. Apperantly it looks like windows 7 is somewhat designed around IPV6 and beeing preferred vs IPV4. This again can cause problems loading some sites.

Back in 2013 Microsoft did publish a fix which turns around the equation. By applying this fix IPV4 is preferred before IPV6. There is also a fix to revert this if the solution don't work. I have done it and it seems to be working for me (I run windows 8, but installed the win 7 fix).

Go to this link:

https://support.microsoft.com/en-us/kb/929852

MicrosoftFixIt 59410 - Prefer IPV4 vs IPV6
MicrosoftFixIt 50441 - Prefer IPV6 vs IPV4 (to return to original).

No problems.

I been testing in between for a few days now going to this forum and clicking throug different posts. I have not had one incident of not beeing able to load posts. Before i applied the fix i could not load the post 90 percent of the time.

So, for me the problem is solved.

No problem Carenne.

I did test the same fix on Windows 10 as well cause i experienced the same issue on my windows 10 multimedia pc. The good News is that the same fix seems to work there as well. 

I admit i have not tested how it will affect the pc in other ways, but so far I have not discovered any negative impacts. At least not for my daily use including music recording, internet, games etc.

In case problems use the reverse fix i posted in my first post.

Frekk, thanks for your tip! It works great!

BUT, please RME ask your provider to fix this. You are the only website I know to not support IPv6.
It is very annoying to change the default IPv6 to IPv4. We are in 2015.

Thanks

Just as feedback: Today i tried to read the forum after a while of absence and again had the "Sorry! The page could not be loaded."-error when clicking on the USB-device-subforum. The index of the forum was shown correctly. Didn't try other subforums.
I had the problem before, but was able to read the forum in between for several months, after writing you an email that it doesnt work for me. Since i read about your issues back then, i decided to make an experiment:

I started a different browser with a proxy-addon, leaving me with an external IP from denmark and with that i had no problems to read the forum.

Without the proxy i have an external IP from Germany (Provider: T-Online).
Not sure if that helps you in some way.
If you need more information to track down the problem, let me know.

Had the same problem and got it fixed by temporarily disabling IPV6 for Firefox. Once the cookies are saved you can revert the setting to enable IPV6 again and the forum just loads fine.

See https://bugzilla.mozilla.org/show_bug.cgi?id=1047810

FIXED