• trigg
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  • Registered: 2013-03-25
  • Posts: 15

Topic: Babyface Pro - Wheel issue

Hi,

I just received the Babyface Pro.

i think the unit I received is not correct.
If I turn the wheel, the faders in TotalMix are only going up. It doesn't matter if I rotate clockwise or counter-clockwise.

So, as you can imagine, instant Red Levels here sad

Is there anything I can do or do I have a wrong unit?

2 Reply by MC

  • MC
  • MC
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  • From: Germany/Thailand
  • Registered: 2007-04-06
  • Posts: 25,586

Re: Babyface Pro - Wheel issue

Your driver version and TotalMix FX version? Mac or Windows? What about the LEDs on the unit? Does the control work correctly in stand-alone mode?

Regards
Matthias Carstens
RME

MC's Website

  • trigg
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  • Registered: 2013-03-25
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Re: Babyface Pro - Wheel issue

Hi there,

No, the control does not work correct in stand alone mode.
LEDs flip to red if I keep spinning the wheel (no matter what direction)

Specs:

MacBook Pro (Retina, 13-inch, early 2015)
2,7 GHz Intel Core i5
8  GB 1867 MHz DDR3

Total Mix:
Version 1.12 MAC OS X (1)
USB Driver V2.10_2

4 Reply by MC

  • MC
  • MC
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Re: Babyface Pro - Wheel issue

Then the unit got damaged. Please return it for exchange.

Regards
Matthias Carstens
RME

MC's Website

5 Reply by gleeman (edited by gleeman 2015-09-05 14:01:50)

  • From: Sardinia
  • Registered: 2007-10-27
  • Posts: 11

Re: Babyface Pro - Wheel issue

I have a similar issue on Windows 10, driver 1.080, only difference: my wheel always turns down the volume no matter if i spin it clockwise or counterclockwise. Should I contact my dealer and have it replaced?

6 Reply by MC

  • MC
  • MC
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Re: Babyface Pro - Wheel issue

Yes.

Regards
Matthias Carstens
RME

MC's Website

  • Registered: 2015-10-30
  • Posts: 1

Re: Babyface Pro - Wheel issue

Likewise,
I received my Babyface Pro from Dv247 in the UK.

The data wheel will only effect a decrease in values, however it is used.

MBP2012 OS 10.8.5
total mix v1.12
USB driver v2.10_2

I've contacted the seller