• Rowan
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  • Registered: 2008-04-05
  • Posts: 13

Topic: Loud tone from RME Fireface 400 and random sample rate changes

Hi,

Have recently bought a FF400 for my Vista, Q6600 (on P5N-E SLI), Cubase 4.1.3 computer and am having a few problems.

Randomly, Cubase will stall and the FF400 will emit a loud high pitched tone (possibly 1khz) which does not go away when Cubase is exited.  It requires powering off and rebooting windows to get it working again.  I now have to monitor at low volumes for fear of popping my tweeters.  Occasionally just prior to this happening a popup in Cubase says that the sample rate has changed to something random like 96000 or 178000 with no pattern.  I think the two problems might be related. 

I have the latest firmware and software drivers and have DDS enabled (tried with this on and off and no change).  I have also disabled all sounds in windows. 

Any help much appreciated.  This is driving me mad!

FF400 | Q6600 on P5N-E SLI | Cubase 4.1.3 | 4g ram | Vista + XP DB | 2x8500GT | TI FW Card |
  • Rowan
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  • Registered: 2008-04-05
  • Posts: 13

Re: Loud tone from RME Fireface 400 and random sample rate changes

Have gotten a log (finally - previously just crashed without a log) from cubase which shows

"Exception code: C0000005 ACCESS_VIOLATION
Fault address:  055A2E55 01:00001E55 C:\Windows\system32\fireface_asio.dll"

And here are the gory details

===================================================================
Cubase4.exe Version Version 4.1.3 Build 853 - 3.4.2008 21:30
-------------------------------------------------------------------
Timestamp is 47c6de39 (Fri Feb 29 03:15:53 2008)
C:\Program Files\Steinberg\Cubase 4\Cubase4.exe
-------------------------------------------------------------------
Exception code: C0000005 ACCESS_VIOLATION
Fault address:  83000000 47C6DE39:00000000

Registers:
EAX=83000000 ECX=010f07be EDX=0012f454 EBX=02b01268 ESI=113e1ce8 EDI=  00000000
EBP=02b010c8 EIP=83000000 ESP=0012f43c CS= 0000001b SS= 00000023 Flags=00210206
DS= 00000023 ES= 00000023 FS= 0000003b GS= 00000000

Float Save:
Control Word=  ffff027f Status Word=   ffff4020 Tag Word=ffffffff
Error Offset=  00000000 Error Selector=00000000
Data Offset=   00000000 Data Selector= ffff0000
Cr0NpxState=   00000000


===================================================================
Cubase4.exe Version Version 4.1.3 Build 853 - 4.4.2008 4:00
-------------------------------------------------------------------
Timestamp is 47c6de39 (Fri Feb 29 03:15:53 2008)
C:\Program Files\Steinberg\Cubase 4\Cubase4.exe
-------------------------------------------------------------------
Exception code: C0000005 ACCESS_VIOLATION
Fault address:  055A2E55 01:00001E55 C:\Windows\system32\fireface_asio.dll

Registers:
EAX=1f5469e0 ECX=001ae0fc EDX=223b69e0 EBX=87d51a78 ESI=001ad350 EDI=  00000001
EBP=0012f768 EIP=055a2e55 ESP=0012f73c CS= 0000001b SS= 00000023 Flags=00010283
DS= 00000023 ES= 00000023 FS= 0000003b GS= 00000000

Float Save:
Control Word=  ffff027f Status Word=   ffff0020 Tag Word=ffffffff
Error Offset=  055a2040 Error Selector=0499001b
Data Offset=   001adc28 Data Selector= ffff0023
Cr0NpxState=   00000000

Bytes at CS:EIP:
83 22 00 47 03 d0 3b 39 7c f6 83 45 f8 04 83 45
f4 04 ff 4d e4 75 ce 83 45 f0 04 ff 4d e0 75 b0

Call stack:
Address   Frame
055A2E55  0012F768  0001:00001E55 C:\Windows\system32\fireface_asio.dll
055A34AC  0012F7AC  0001:000024AC C:\Windows\system32\fireface_asio.dll
055A3A7D  0012F7D4  0001:00002A7D C:\Windows\system32\fireface_asio.dll
061FA97A  0012F854  GetPluginFactory+989A
061F5E54  06230AD0  GetPluginFactory+4D74
00786564  06230AD4  0001:00385564 C:\Program Files\Steinberg\Cubase 4\Cubase4.exe
69766564  06230AD8  0000:00000000
6F506563  06230ADC  0000:00000000 C:\Program Files\Steinberg\Cubase 4\Cubase4.exe
65746E69  06230AE0  0000:00000000 C:\Program Files\Steinberg\Cubase 4\Cubase4.exe


===================================================================
Cubase4.exe Version Version 4.1.3 Build 853 - 5.4.2008 20:37
-------------------------------------------------------------------
Timestamp is 47c6de39 (Fri Feb 29 03:15:53 2008)
C:\Program Files\Steinberg\Cubase 4\Cubase4.exe
-------------------------------------------------------------------
Exception code: C0000005 ACCESS_VIOLATION
Fault address:  05582E55 01:00001E55 C:\Windows\system32\fireface_asio.dll

Registers:
EAX=bbc5eb48 ECX=0038e0fc EDX=d486eb90 EBX=eef17ad2 ESI=0038d350 EDI=  00000001
EBP=0012f788 EIP=05582e55 ESP=0012f75c CS= 0000001b SS= 00000023 Flags=00010283
DS= 00000023 ES= 00000023 FS= 0000003b GS= 00000000

Float Save:
Control Word=  ffff027f Status Word=   ffff0032 Tag Word=ffffffff
Error Offset=  05582040 Error Selector=0499001b
Data Offset=   0038dc28 Data Selector= ffff0023
Cr0NpxState=   00000000

Bytes at CS:EIP:
83 22 00 47 03 d0 3b 39 7c f6 83 45 f8 04 83 45
f4 04 ff 4d e4 75 ce 83 45 f0 04 ff 4d e0 75 b0

Call stack:
Address   Frame
05582E55  0012F788  0001:00001E55 C:\Windows\system32\fireface_asio.dll
055834AC  0012F7CC  0001:000024AC C:\Windows\system32\fireface_asio.dll

FF400 | Q6600 on P5N-E SLI | Cubase 4.1.3 | 4g ram | Vista + XP DB | 2x8500GT | TI FW Card |
  • Rowan
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  • Registered: 2008-04-05
  • Posts: 13

Re: Loud tone from RME Fireface 400 and random sample rate changes

Anyone?

FF400 | Q6600 on P5N-E SLI | Cubase 4.1.3 | 4g ram | Vista + XP DB | 2x8500GT | TI FW Card |
  • Rowan
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  • Posts: 13

Re: Loud tone from RME Fireface 400 and random sample rate changes

to clarify, i have ensured that my onboard sound is assigned as default for all windows sounds (and have also disabled all sounds in all programs except cubase in case they were causing it)  I have also tried with and without all plugins, virus checker etc. and still it happens. 

ARGHHHH!H!!!!!!!!!! 

i think i have a dud fireface.

FF400 | Q6600 on P5N-E SLI | Cubase 4.1.3 | 4g ram | Vista + XP DB | 2x8500GT | TI FW Card |
  • Registered: 2009-03-22
  • Posts: 6

Re: Loud tone from RME Fireface 400 and random sample rate changes

Hi Rowan

Did you ever find out what the problem was? I've got the same thing going on.

New computer, running xp and old logic 5.5 and old cubase.

Logic won't even play any songs at all. It will just chew along stuttering and then freezing. Cubase played fine for a little while before freezing the whole computer and emitting a loud scream from the monitors.

I've disabled all of the onboard sounds from the motherboard and no joy.

Maybe cause I have a generic firewire card is the problem? (I don't have firewire on the motherboard)

I think I've got a dodgey fireface too. I've updated the lastest drivers, but it won't let me flash the fireface to the latest update. Fireface_fut doesn't launch.

Windows gives me this - stating it's recovered from a serious error

BCCode : 1000008e     BCP1 : C0000005     BCP2 : F6C7CDA4     BCP3 : AAC4D9E4
BCP4 : 00000000     OSVer : 5_1_2600     SP : 3_0     Product : 768_1


yikes(

6 Reply by charles austin (edited by charles austin 2009-09-10 18:46:50)

  • Registered: 2009-06-20
  • Posts: 3

Re: Loud tone from RME Fireface 400 and random sample rate changes

I just had this exact problem with my replacement fireface 800 in samplitude.


BCCode : b8     BCP1 : 00000000     BCP2 : 00000000     BCP3 : 00000000     
BCP4 : 00000000     OSVer : 5_1_2600     SP : 3_0     Product : 768_1     


C:\DOCUME~1\Charles\LOCALS~1\Temp\WEReb88.dir00\Mini090909-01.dmp
C:\DOCUME~1\Charles\LOCALS~1\Temp\WEReb88.dir00\sysdata.xml



annoying and scary as hell, and embarrassing when you have paying clients waiting while you reboot. i switched back to my m-audio card for stability even if it sounds duller. I am going to try to figure this out. If you have any luck let me know! RME support? Any ideas?

7 Reply by strangedays (edited by strangedays 2009-09-11 14:42:30)

  • Registered: 2008-03-22
  • Posts: 124

Re: Loud tone from RME Fireface 400 and random sample rate changes

I had a similar issue with PC.  It can be to do with the PCI bus as well as other various issues. I never could get rid of it totally (Im an IT technician so I did try just abut everything).

In the end I bought a Macbook.  You may think this is a drastic action but I tell you I have never looked back.

And why does it fix it?  Because the integration of Firewire on many of the Macs (mines a slightly older core 2) is just better.


Others will argue but in my case proof was in the pudding.


I am sure that with the correct PC setup you can have a great time, but I could never get RME to recommend a spec for the PC.  Of course that issue is not with Macs, and once you do a bit of research you know what macs to avoid.

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,547

Re: Loud tone from RME Fireface 400 and random sample rate changes

charles austin wrote:

I just had this exact problem with my replacement fireface 800 in samplitude.

How is this exactly the same? The codes appear different (I don't know what they mean, though)...

annoying and scary as hell, and embarrassing when you have paying clients waiting while you reboot. i switched back to my m-audio card for stability even if it sounds duller. I am going to try to figure this out. If you have any luck let me know! RME support? Any ideas?

Not without a detailed description... So you had one crash with Samplitude and a Fireface. Is that reproducible?


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • Registered: 2009-06-20
  • Posts: 3

Re: Loud tone from RME Fireface 400 and random sample rate changes

Yeah, sorry if I sounded alarmist. You are right, the error code is different. The problem is most likely with the PC, but I never had this problem with my other Fireface, which led me to the conclusion that it was specific to the unit. When your system starts crashing, one tends to become a bit jumpy! I am not a computer guy by any stretch and I just want stuff to work...

This is my system, I have a Startech PCI firewire card and an M-Audio Delta 1010le installed. The system has been optimized for Samplitude using the Orange Hill Audio guide.

    MSI K9N Neo V3, AM2+, 1xPCIe, 4xDDR2, 4xSATA, GLan, USB2.0, audio     
    CPU     AMD Athlon Dual Core AM2 6400+    
    Memory     2x 2GB DDR2 800 Kingston Kit    
    Graphics     MSI NX7300LE-VTD256EH 256M PCIe        
    Hard Disk     2x Western Digital 3200KS SATA 320GB 7200RPM 16M cache          
    Monitor     Monitor not Required              
    CD/DVD     This device not required - CD/DVD Rom        
       
       
    CDR/DVDR     LG 18X DVD +/-RW Black GSA-4167B-BK        
    Case     Aopen H600 Black Mid-Tower P4 400w P/S  S775 ready           
    Floppy     No floppy included        
    Modem     No Modem Included        
    Ethernet     Ethernet included in mainboard        
    Sound     Integrated AC97 <or> HD Audio (Included with MB)    
    OS     Microsoft Windows XP Home Edition        

Is there anything in this system that is known to cause issues with RME stuff?... thanks.

  • Registered: 2010-02-02
  • Posts: 3

Re: Loud tone from RME Fireface 400 and random sample rate changes

Hi was this problem ever resolved?

I have the same issue. Using Cubase 5 on XP with a FF400 the system seems to randomly crash suddenly emitting a loud tone which does not stop even if you force Cubase to quit. You have to power down the PC and re-boot.

It happens randomly but happening more often at the moment - very frustrating. Could it be something to do with my Firewire PCI card? Was thinking that this could be replaced but no idea if that would make any difference - just an idea. I was also told it might be a plugin that is causing the issue.

Any help greatfully appreciated as am considering selling the Fireface at this stage as it is becoming unsuable.

Thanks....

  • rwil
  • rwil
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  • From: Montreal
  • Registered: 2007-05-01
  • Posts: 343

Re: Loud tone from RME Fireface 400 and random sample rate changes

That is a behavior which gives me some pain few years ago using my older system, and happened maybe 1 or 2 times using my actual system. The problem is somewhere for sure, but never been able to reproduce 100%.
The only thing that I can suggest is to backup the Cubase's data_folder (rename is a good idea). If you have any older Cubase version already installed, to rename their data folder either. Launching Cubase should now init a new data folder without any reference to previous installation. Once done, to create new project using the default template project available, here I mean to not re-open older project or to use your own template. Then, do your usual things and see if the problem raise again. If that's the case, discard any 3rd party vst & vsti.
For long time I was thinking about a problem with my uad since the projects giving me that blast was always using them.
But at some point I was thinking that using my old project templates from SX3 and SX2 was maybe the source of the problem, and even those created under various build of Cubase.

rw

Asus P8Z77-V LE Plus_i7-3770K-3.9GHz_DDR3-16GB_Win8.1-x64_TI FW PCI_1xUAD-2_Cubase 4&7