1 Topic by Rael (edited by Rael 2019-08-01 22:30:41)

  • Rael
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Topic: FF800 and Windows 10 driver installation problem

PnP driver (3.125 http://www.rme-audio.de/en/downloads/dr … eface.php) did not complete installation in a new Windows 10 (1903) PC. First installation. No error messages from RME driver installer, but when unit (Fireface 800) is powering up, nothing happend. No totalmix, no fireface.exe in the task bar notifications area... No unknow devices in Device Manager... Unit shows red led lit.

DPINST.LOG shows the following info about installation:

INFO:   Installing INF file 'c:\users\USER\appdata\local\temp\rme\fireface.inf' (Plug and Play).
INFO:   Looking for Model Section [Devices.NTAMD64]...
INFO:   No matching devices found in INF "C:\WINDOWS\System32\DriverStore\FileRepository\fireface.inf_amd64_7513b969e7d1ab72\fireface.inf" on the Machine.
INFO:   No drivers installed. No devices found that match driver(s) contained in 'C:\WINDOWS\System32\DriverStore\FileRepository\fireface.inf_amd64_7513b969e7d1ab72\fireface.inf'.
INFO:   RETURN: DriverPackageInstallW  (0xE000020B)
INFO:   No matching device was found for 'c:\users\USER\appdata\local\temp\rme\fireface.inf'. Driver will be installed when plugged in.
INFO:   Returning with code 0x100
INFO:   07/29/2019 19:34:15


It looks like driver is waiting for FF800 power up, but never resolve it. I tried the switch to legacy driver trick with the same result. Can be this an installation issue with windows 10 1903 ver.? I have no other firewire device to try in the port...

Can anyone help me please? I need to know whats failing. And another question is: If the out FW port from the FF800 fails or burn (it is a posibility), can I connect the unit usig the available FW800 (from unit) to FW400 (computer PCIe port) with a FW 800-400 cable??

Thanks in advance!

  • From: San Francisco CA US
  • Registered: 2008-03-04
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Re: FF800 and Windows 10 driver installation problem

I did not have the issue to the extent you have but after installing the 1903 update the TotalMixFX icon was not in my taskbar and the shortcut to it I had on my Desktop had disappeared.  However, just reinstalling the software did the trick and fixed things.  Oh, and I did also have to install the Legacy IEEE 1394 Firewire driver.  I had actually done that first: I got a heads up in an article about needing to replace your graphics and other drivers after installing 1903.

This may only help you in lending some weight to it being a software issue and not a problem with your hardware. Sorry I can't be more helpful.

Peace

FireFace800 (D 3.125, fw 2.77) Ryzen9 3950X, 570X Extrm4,  Win10 Prox64 1909, 32Gb DDR4-3600, GTX950
  • Rael
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Re: FF800 and Windows 10 driver installation problem

Hope so SF_Green. Thank you!

4 Reply by Rael (edited by Rael 2019-08-08 18:38:01)

  • Rael
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Re: FF800 and Windows 10 driver installation problem

Finally problem was a chipset incompatibility from the Startech's PCIe card:
https://www.startech.com/eu/Cards-Adapt … PEX1394A2V