Topic: TOtalmix issue
Hello RME Support,
I had the same issue with TotalMix - pretending it is opened in System Tray (Windows), appearing as a background process in Windows but doing nothing. Not visible on ALT+Tab, unreachable in any possible way.
Lots of comments here put me on a wrong path so I ended uninstalling everything related to RME products in order to have a clean install - because same version of TotalMix worked for me in the past, using the same UFX+ firmware. After uninstalling I had a look in the registry and I found hundreds of 'Fireface' keys. This is not right! Your uninstaller needs serious improvements! I manually deleted for more than one hour but then I gave up. Furthermore - under "c:\Users\%currentuser%\AppData\Local\TotalMixFX\" some xml config files will always remain unless manually deleted. I deleted those too.
I have re-installed latest driver for Fireface UFX+ and... nothing. TotalMix still not opening.
You might be already tired of my long comment but stay with me because I found an workaround. Not a solution. You will find a solution I hope soon...
At some point, a MAC user said try different USB ports - well this did the trick.
Here's what you need to pass to your developers - it turned out that the initial setup of the driver made a so-called registry tattooing - which will remain there after uninstall (remember I said I quit manually deleting after one hour). That secret key will link the physical USB port to the RME interface.
I was sure I found the solution because other tool (FUT) was also not working for me. The moment I changed the USB port to the one I used in the begining FUT opened, the driver of my Fireface was visible in Device Manager and TotalMix started to work...
This took me 2 days to figure out. When you pay 2400EUR for an interface this is at least annoying...
This comment is more for my son - just in case he will experience the same issue as me. But you should surprise us with better drivers and a more reliable TotalMix.
Otherway - Fireface UFX+ was far above my wildest expectations...
George / Brussels / 2019.08.25