Topic: HDSPe Express card stopped working

Suddenly my mac doesn't recognize anymore my express card.
Any idea?
Could it be a problem with the slot in the computer?
How could I check it?

I have a MacBook Pro 17' late 2011 with OS X 10.11.6, multi face and HDSPe express card.
Please help me!

2

Re: HDSPe Express card stopped working

1. Take out the card, clean its gold contacts carefully with a soft rubber erazer, reinsert the card.

2. Use an external power supply for the Multiface.

Regards
Matthias Carstens
RME

Re: HDSPe Express card stopped working

Sorry but how can I clean with a rubber eraser as the space is so small?
I tried to clean with a small brush but nothing changed.
I can't understand why it stopped working.

Re: HDSPe Express card stopped working

Did you also try to use an external power supply for the Multiface as Matthias Carstens suggested?

BR Ramses - UFX III, 12Mic, XTC, ADI-2 Pro FS R BE, RayDAT, X10SRi-F, E5-1680v4, Win10Pro22H2, Cub13

Re: HDSPe Express card stopped working

I always used an external power supply.
The multi face doesn't have any problem, the problem is with the express card.
The mac always recognized it, also if it wasn't connected to the multi face....

6

Re: HDSPe Express card stopped working

kosone1973 wrote:

Sorry but how can I clean with a rubber eraser as the space is so small?

There is lots of space to clean the card's gold contacts on the HDSPe PCB. I was NOT talking of cleaning the motherboard slots. If you don't understand what I describe please get a technician doing this before breaking something.

If that cleaning doesn't help the card might be defective. You would have to contact support to find out if these are still repairable.

Regards
Matthias Carstens
RME