• Registered: 2019-09-08
  • Posts: 3

Topic: Fireface mixer crash message

Hello there,
I get an error message when windows 7 starts - Fireface mixer crashed
Here are the details

Имя события проблемы:    APPCRASH
  Имя приложения:    firefaceusbmix.exe
  Версия приложения:    0.9.38.0
  Отметка времени приложения:    4bb45f4b
  Имя модуля с ошибкой:    firefaceusbmix.exe
  Версия модуля с ошибкой:    0.9.38.0
  Отметка времени модуля с ошибкой:    4bb45f4b
  Код исключения:    c0000005
  Смещение исключения:    000076e6
  Версия ОС:    6.1.7601.2.1.0.768.3
  Код языка:    1049
  Дополнительные сведения 1:    0a9e
  Дополнительные сведения 2:    0a9e372d3b4ad19135b953a78882e789
  Дополнительные сведения 3:    0a9e
Дополнительные сведения 4:    0a9e372d3b4ad19135b953a78882e789

After I close this window everything seems to work fine. the drivers are up to date.

2 Reply by MC

  • MC
  • MC
  • Administrator
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  • From: Germany/Thailand
  • Registered: 2007-04-06
  • Posts: 25,443

Re: Fireface mixer crash message

Version 0.938 is the old TotalMix, from before 2010, so anything but 'up to date'.

Regards
Matthias Carstens
RME

MC's Website

  • Registered: 2019-09-08
  • Posts: 3

Re: Fireface mixer crash message

Yep. That's a strange thing. The driver installed is
RME Babyface Version 1.1.68.0 (27.06.2019)
And the TotalMix FX installed is
RME TotalMix FX Version 1.61
But when the system starts the Error Message shows the older version. When you close the window everything works fine.
I uninstalled RME Fireface USB from the Programs panel . The error window does not appear but the icon on the toolbar still remains (not working of course). I went to ApplicationData/Local and deleted two folders remaining - ToyalMix FX and RME TotalMix manually. But after system is rebooted the folders and the icon appear again.
When I install back the latest drivers from your web site the error message is back again.

4 Reply by MC

  • MC
  • MC
  • Administrator
  • Offline
  • From: Germany/Thailand
  • Registered: 2007-04-06
  • Posts: 25,443

Re: Fireface mixer crash message

Go to Task Manager, AutoStart, and deactivate it for firefaceusbmix.exe. Then delete the file.

Regards
Matthias Carstens
RME

MC's Website

  • Registered: 2019-09-08
  • Posts: 3

Re: Fireface mixer crash message

Thank you! Solved!