1 (edited by Runepune 2020-06-16 20:11:28)

Topic: Wobbly usb connection - UCX

Ever since my UCX was brand new I felt the usb connection was kind of wobbly. I thought maybe it was some kind of intended suspension or sumthin'. The UCX has stayed put in my studio and worked fine for years....however, as soon as I took it along on a couple of location jobs, I noticed and remembered the wobbliness. And what do you know....now the UCX is only working when I push the usb cable slightly to one side. If I look at it too hard, it may disconnect.

Has anybody else experienced problems with the usb connection? Is yours wobbly or stiff?

May it be a simple operation to fix the port...or not?

Re: Wobbly usb connection - UCX

Hello,

I would suggest to send the unit in for service...


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

Re: Wobbly usb connection - UCX

RME Support wrote:

Hello,

I would suggest to send the unit in for service...

I contacted the Norwegian importer. The unit has to be sent to Germany for service, and service has a fixed rate of approx €400 total...for a wobbly usb-connection.

No.