Was very excited about this device until I tried to make it work, since then it's been a software mess. AUD$1,300 for a high-end USB interface and over an hour of messing around with the software, can't even get the software to load.

So I'm in PC Mode, PC sees the device, says "Setting up Babyface Pro" etc. However the tray icons appear but don't do anything when clicked. Why on earth can't this device just provide an APP like everybody else, rather than auto-installing into the tray, yet they don't work. I figured out the buttons on the front, but the next-to-the-lowest green bar on the VU meter is flasshing intermittently....?? All I need to do at this point is to turn on phantom power, but having to read through the manual, it appears that is only available in "stand-alone mode", whatever that is. However no instructions how change the mode to that - is that the same as "CC Mode".

I have never had so much trouble installing a USB Audio interface - it's maddening. So my questions are:

1. Using this with Win 10, Lenovo laptop current version, direct USB cable from computer to the unit.
2. Exactly what steps to take when the tray icons are present, but clicking on them does nothing.
3. How do I turn on phantom power (using a Cloudlifter)?
4. Direct monitoring appears not to be working. How do I turn that on?
5. What is the intermittent green light flashing on the next-to-the-lowest LED In the channel I have the mic plugged into - some sort of level indicator (but flashes even when volume turned down all the way).

Extremely frustrated. Looked on forums, looked in the user manual, no luck. Thanks for any help here on this forum.