Hi there !

I've had many Multiface units over the years and never had a problem except with this one.

It used to work just fine, but needed a power supply connected, although I use it with a PCIe card.

Now it simply won't work. The ''Host error'' red light is the only thing that shows a sign of life, but it stays on all the time. Even worst, after a while being connected, the red light goes away, and when I unplug the unit and plug it back, the light comes on just a second and then turns off.

Also, the HDSP settings window says ''error'' at the bottom. Totalmix says that the unit is a Digiface and that its disconnected.

It doesn't seem to matter whether the power supply is connected or not, or if I reboot or update the drivers. I use the exact same PCIe card and computer with another unit, a Multiface II, and it works like a charm.

Any idea ? I'm pretty sure it needs servicing, how do I go about doing that ?

Thanks !

Emmanuel