• Registered: 2020-07-31
  • Posts: 2

Topic: Cubase 10.5 crashes with Babyface Pro when changing sample rate

Hello,

After a recent PC build with Windows 10 Pro, my Babyface Pro is crashing Cubase 10.5 when I change the Cubase project sample rate from 44.1Khz to 96Khz (the rate all my Cubase projects use). This was working fine on my previous build with Windows 7. I also have an ASUS Xonar Phoebus card installed for movies/games, but this was also included in my previous setup with no problems? I can change the sample rate using the Phoebus fine. Could it be a problem because  I now have to plug my Babyface into USB 3 ports (crashes on both 3.1 and 3.2 ports)?

I have found a strange workaround that is not sustainable - where if I connect the Babyface to one USB port, wait for Cubase to crash, disconnect the Babyface and connect it to another USB port (when I launch Cubase I get a warning that it can't connect to the Babyface's inputs and outputs) but I can change the project to 96Khz and re-assign the inputs/outputs in Cubase and Cubase seems to work fine after that. However this process has to be followed everytime I open Cubase.

I have crash logs for Cubase if that helps? I also updated the Babyface Pro's firmware and drivers to the latest versions before installing Cubase.

Any help greatly appreciated, as it's stopping all my studio work.

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,774

Re: Cubase 10.5 crashes with Babyface Pro when changing sample rate

Have you contacted Yamaha/Steinberg?

Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • Registered: 2020-07-31
  • Posts: 2

Re: Cubase 10.5 crashes with Babyface Pro when changing sample rate

Hi Daniel,

Yes, created a ticket over a week ago and have received no response. I was wondering if it was an issue with the firmware or driver update that I applied to the Babyface Pro?

  • Registered: 2018-08-20
  • Posts: 7

Re: Cubase 10.5 crashes with Babyface Pro when changing sample rate

I'm having the same problem - UFXll  > cubase 13 > windows 10 I have to change the sample rate in total FX before I try and open cubase if the sample rate is different - It used to just change for me automatically but now when it changes it crashes cubase

5 Reply by MC

  • MC
  • MC
  • Administrator
  • Offline
  • From: Germany/Thailand
  • Registered: 2007-04-06
  • Posts: 25,599

Re: Cubase 10.5 crashes with Babyface Pro when changing sample rate

Not reproducable for most users, nor us with different Cubase versions. There might be a special setting or something externally like SoundID that causes this.

Regards
Matthias Carstens
RME

MC's Website