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RME User Forum → Miscellaneous → Reaching Support
Hi,
What is the best way to reach RME Support?
I have tried sending mail to 'support@rme-audio.de' but have not gotten any response or acknowledgment.
It's only been 5/6 days so maybe it takes a while.
Is that the wrong channel or perhaps my mail is not being received?
You can alternately contact support from your local distributor. Where are you located?
I'm in Norway but i'd rather reach someone from RME than a distributor in this particular case.
Have I used the wrong email or am I being too impatient 
?
That is the correct address, maybe try sending another mail.
That is the correct address, maybe try sending another mail.
Alright - i'll try again. Thanks 
I’ve sent a couple of emails to support in the past and never received an acknowledgement or reply. If it wasn’t for the evident quality of RME products and the support provided by fellow users on this forum, I’d be hesitant to recommend RME. Sorry RME...just being honest.
I’ve sent a couple of emails to support in the past and never received an acknowledgement or reply. If it wasn’t for the evident quality of RME products and the support provided by fellow users on this forum, I’d be hesitant to recommend RME. Sorry RME...just being honest.
Interesting - I'm wondering if it's just that some emails are being mistakenly identified as spam and that's why we don't get a response. The fact that some RME staff are present on a forum like this speaks a lot about their commitment to customers and providing a good service. That is my hope at least 
I'm afraid I can't find any mail from the address you're using on this forum in my inbox, and none in the spam folder, either. Did you send it from another address?
Regards
Daniel Fuchs
RME
Or try support@rme-audio.com instead.
I'm afraid I can't find any mail from the address you're using on this forum in my inbox, and none in the spam folder, either. Did you send it from another address?
Regards
Daniel Fuchs
RME
Hi Daniel - You're correct, the emails are sent from Chi-Mon.NoelLam@Komplett.com - one on the 01.08.2020 and another on 06.08.2020. This is not the same email I have on this forum.
Or try support@rme-audio.com instead.
Good idea - I will forward my mail to this address and see if it makes it through Thanks
RME User Forum → Miscellaneous → Reaching Support
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