• Registered: 2020-08-29
  • Posts: 4

Topic: Fireface 400 crash

Hello,

the Fireface 400 suddenly crashes my computer when playing audio. This is followed by a loud sound from the loudspeakers.

On Mac the interface is not recognized at all and the red "HOST" light is on.

driver reinstall without success. There was no update or similar on Windows, so the defective driver must be due to the device.

The error occurred suddenly and before that everything had worked without problems.

Firewire card over Windows:
EXSYS EX-16415
Chipset: Texas Instrument XIO2213
(I use the legacy driver)

System:
Microsoft Windows 10 Pro
Version: 1909
Motherboard - Gigabyte GA-AX370-Gaming 5
CPU - AMD Ryzen 9 3900x
RAM - Corsair Vengeance LPX 32GB DDR4 3200MHz C16
Graphics - ZOTAC GeForce GTX 1070 Mini
SSD - Samsung MZ-V7E250BW 970 EVO 250 GB NVMe M.2

RME drivers:
version 3.125

Best regards

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,693

Re: Fireface 400 crash

Did you make any changes to the system? If the unit is connected to external power, try another one... Or another FW cable.

Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • Registered: 2020-08-29
  • Posts: 4

Re: Fireface 400 crash

The Fireface had destroyed my PCI Express Firewire card and the Fireface had blown up capacitors and a defective Firewire chip. Now everything is repaired.

I find it a bit disappointing that obviously this is not a single case that fireface can destroy pci express cards through firewire connection and especially that fireface had bloated capacitors.