1 Topic by tommysmith (edited by tommysmith 2020-11-25 18:41:55)

  • Registered: 2020-11-25
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Topic: [Solved] Dante Digiface and Dante Controller issues with Mac Network

My system is very simple:

MacBook Pro using MacOS Mojave 10.14.6
RME Dante Digiface 64 I/O USB 3.0 Interface
Yamaha DM2000 Mixer with 2 x Dante MY 16 AUD-2
RME TotalMix - Fireface USB Settings
Pro Tools 2019.12.0

In March 2020 I experimented with 96kHz and 48kHz settings in the Dante Controller, all worked perfectly, and I saved both presets.

Currently, my system is working great and I can play and mix my Pro Tools sessions at 48kHz, I can also record via the Digiface Dante.

The big problem surfaced this week when I tried to change the Dante Controller to 96kHz - the Controller was surprisingly blank, I tried to load a 96kHz XML but nothing happened.

Back in March, I was able to change the Dante Controller to 48kHz to 96kHz and back again, but now the Dante Controller is blank, although the system is still working perfectly but at 48kHz.

I have up-dated the Dante Controller, Fireface USB Settings, and the Flash Firmware but still the Dante Controller is blank, although the system still works.

The anomalies I have noticed are:

MacOS system preferences - Network
There is no connection with the Digiface Interface even though the IP 169.254.173.54
255.255.0.0 is set correctly and hasn't been altered.

In the Dante Controller, I'm having to use the shared Dante Interface as there is no IP 169.254.173.54 in the drop-down menu anymore, probably because the Network between the Mac and Digiface are not seeing each other.

Has anyone experienced this problem recently and found or discovered a remedy and fix?

I'd like to switch between 48kHz and 96kHz especially to mix an important recording but alas the system won't let me.

Many thanks,

Tommy

2 Reply by MC

  • MC
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Re: [Solved] Dante Digiface and Dante Controller issues with Mac Network

Please list which RME driver you currently use, and which firmware version the DF Dante is on. Also did you update the Brooklyn module via the Dante Controller app?

I have never seen the Dante Controller 'blank', or don't know what you mean exactly. Could you provide screenshots of 48 kHz and 96 kHz? Plus one of the DF Dante RME Settings dialog for both cases?

Regards
Matthias Carstens
RME

MC's Website

  • Registered: 2020-11-25
  • Posts: 7

Re: [Solved] Dante Digiface and Dante Controller issues with Mac Network

Hi Matthias,

I'm using the Fireface USB Setting - Firmware v37 Driver v3.19
I couldn't install the update from the Dante Controller as it was blank.
All the screenshots are here: https://spaces.hightail.com/receive/RG8O43pagm

However, I just installed the macOS Sierra and up driver for Digiface AVB and Dante from: https://www.rme-audio.de/digiface-dante.html
and behold, it's now all working perfectly and the Dante Controller is filled with all the channels of My16, the Network is also connected and the IP 169.254.173.54 is showing in the Dante Interface.

Now, I'm able to change between 48kHz and 96kHz too.

  • Registered: 2020-11-25
  • Posts: 7

Re: [Solved] Dante Digiface and Dante Controller issues with Mac Network

Hi,

After four years, Dante is still only working at 96k, which has completely blank receivers, and I can't change it to 48k - I'm unable to post an image here, but the receivers are blank -

Firmware v57
ver. v4.12
96k

Best, Tommy

5 Reply by waedi (edited by waedi 2024-08-13 22:25:17)

  • waedi
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Re: [Solved] Dante Digiface and Dante Controller issues with Mac Network

tommysmith wrote:

Hi,

After four years, Dante is still only working at 96k, which has completely blank receivers, and I can't change it to 48k - I'm unable to post an image here, but the receivers are blank -

Firmware v57
ver. v4.12
96k

Best, Tommy

you can't post images directly in the forum.
Upload your screenshot to a public image host  https://imgbb.com
open the generated link and right-click into the screenshot, copy image-address, insert image-address in the img tag in the forum post.

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue
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Re: [Solved] Dante Digiface and Dante Controller issues with Mac Network

2020:

it's now all working perfectly and the Dante Controller is filled with all the channels of My16, the Network is also connected and the IP 169.254.173.54 is showing in the Dante Interface.
Now, I'm able to change between 48kHz and 96kHz too.

Now:

After four years, Dante is still only working at 96k, which has completely blank receivers, and I can't change it to 48k

Where is the gap? Or what did you change?

“Do It For Her”
My Gear: Bontempi Magic light Keyboard
  • Registered: 2020-11-25
  • Posts: 7

Re: [Solved] Dante Digiface and Dante Controller issues with Mac Network

https://ibb.co/gdmh2gW
https://ibb.co/n7vRND7
https://ibb.co/17rtSpP


For both my M1 and MacBook Pro, I can only play and edit in 96k and not switch back and forth. I've tried sharing the Dante Interface, but it's still blank when restarted.

My M1 Mac mini has the 2024 Dante Controller and the Macbook 2021 Dante Controller - both are blank and only work at 96k

  • Registered: 2020-11-25
  • Posts: 7

Re: [Solved] Dante Digiface and Dante Controller issues with Mac Network

https://ibb.co/x2s3CcY
https://ibb.co/hF0yv7W
https://ibb.co/zWdxsjt

  • Registered: 2020-11-25
  • Posts: 7

Re: [Solved] Dante Digiface and Dante Controller issues with Mac Network

https://ibb.co/XxXGpNR
https://ibb.co/ysbzmPN

10 Reply by MC

  • MC
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Re: [Solved] Dante Digiface and Dante Controller issues with Mac Network

The screenshots are not accessible to me. IMHO it makes more sense to contact Synthax UK and have one of their guys look into that issue.

Regards
Matthias Carstens
RME

MC's Website

  • Registered: 2020-11-25
  • Posts: 7

Re: [Solved] Dante Digiface and Dante Controller issues with Mac Network

OK - I'll wait for someone to contact me. Thanks, Tommy

12 Reply by MC

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Re: [Solved] Dante Digiface and Dante Controller issues with Mac Network

Solved by Synthax UK support:

- Missing Netifc, so no direct communication to Dante Controller possible

- Yamaha Dante cards in DN2000 desk do not allow to change sample rates without rebootng the whole desk (not uncommon for digital mixing desks)

Regards
Matthias Carstens
RME

MC's Website

  • waedi
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Re: [Solved] Dante Digiface and Dante Controller issues with Mac Network

MC wrote:

The screenshots are not accessible to me. IMHO it makes more sense to contact Synthax UK and have one of their guys look into that issue.

Are these 8 screenshots still not opening ?
I click a link and the image opens fine.
if these links not work for everybody I will stop making propaganda for this image upload service.
Let's take imgur instead of imgbb, shall we ?

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue

14 Reply by MC

  • MC
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Re: [Solved] Dante Digiface and Dante Controller issues with Mac Network

Seems to work today.

Regards
Matthias Carstens
RME

MC's Website